Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: WLM Random Crashes


08 Jun 2010   #1

Windows 7 Ultimate
 
 
WLM Random Crashes

Hello. I have been having random crashes with Windows Live Mail from day one (using both Vista and Windows 7). I can't find the source of the problem, or the cure. About every third time I open Windows Live Mail I get the error message "Windows Live Mail has stopped working" right on startup, and I have to close it.

Here is a screenshot of the event viewer log if that is of any help. Any input would be appreciated. Sorry if this is in the wrong forum. I didn't know whether it should go in the Mail forum or Crashes and Debugging.

I am running Windows 7 Ultimate.

EVENT VIEWER LOG


My System SpecsSystem Spec
.

10 Jun 2010   #2
Microsoft MVP

 
 

Backup your emails (if necessary)
Uninstall the Windows Live Essentials (to include Windows Live Mail)

Run "sfc.exe /scannow" (without the quotes) from an elevated (Run as adminstrator) Command Prompt.
This is just a "just in case" step

Then reinstall Windows Live Mail and test to see if the error message is gone.
My System SpecsSystem Spec
10 Jun 2010   #3

Windows 7 Ultimate
 
 

I'll try that and let you know how it goes. Thank you!
My System SpecsSystem Spec
.


11 Jun 2010   #4

Windows 7 Ultimate
 
 

Did all that. SFC found no issues. Still crashes though, so remove/reinstall didn't fix it. I am thinking perhaps it's an antivirus issue. NOD32 causing it perhaps, since it integrated itself into WLM.
My System SpecsSystem Spec
12 Jun 2010   #5
Microsoft MVP

 
 

Can you disable/uninstall the NOD32 temporarily to test that?
My System SpecsSystem Spec
13 Jun 2010   #6

Windows 7 Ultimate
 
 

I did just that. Well, I cut the settings back so NOD32 wasn't so agressive. I have yet to see a crash since, and that was a day ago. I think that was the issue. I also checked out Wilder's Security Forums and found that tons of people were having the same issues with NOD32 and WLM. Thanks for the help!
My System SpecsSystem Spec
Reply

 WLM Random Crashes




Thread Tools



Similar help and support threads for2: WLM Random Crashes
Thread Forum
Random BSOD's, random program crashes BSOD Help and Support
Random BLSC 0x50 New Computer, New Install; Random Program Crashes. BSOD Help and Support
Random BSODs; Firefox 4 random crashes BSOD Help and Support
Random crashes BSOD Help and Support
Random Crashes BSOD Help and Support
Random crashes BSOD Help and Support
Random crashes again BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:35 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33