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Windows 7: WLM Random Crashes

08 Jun 2010   #1
MasterofPuppets

Windows 7 Ultimate
 
 
WLM Random Crashes

Hello. I have been having random crashes with Windows Live Mail from day one (using both Vista and Windows 7). I can't find the source of the problem, or the cure. About every third time I open Windows Live Mail I get the error message "Windows Live Mail has stopped working" right on startup, and I have to close it.

Here is a screenshot of the event viewer log if that is of any help. Any input would be appreciated. Sorry if this is in the wrong forum. I didn't know whether it should go in the Mail forum or Crashes and Debugging.

I am running Windows 7 Ultimate.

EVENT VIEWER LOG


My System SpecsSystem Spec
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10 Jun 2010   #2
usasma
Microsoft MVP

 
 

Backup your emails (if necessary)
Uninstall the Windows Live Essentials (to include Windows Live Mail)

Run "sfc.exe /scannow" (without the quotes) from an elevated (Run as adminstrator) Command Prompt.
This is just a "just in case" step

Then reinstall Windows Live Mail and test to see if the error message is gone.
My System SpecsSystem Spec
10 Jun 2010   #3
MasterofPuppets

Windows 7 Ultimate
 
 

I'll try that and let you know how it goes. Thank you!
My System SpecsSystem Spec
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11 Jun 2010   #4
MasterofPuppets

Windows 7 Ultimate
 
 

Did all that. SFC found no issues. Still crashes though, so remove/reinstall didn't fix it. I am thinking perhaps it's an antivirus issue. NOD32 causing it perhaps, since it integrated itself into WLM.
My System SpecsSystem Spec
12 Jun 2010   #5
usasma
Microsoft MVP

 
 

Can you disable/uninstall the NOD32 temporarily to test that?
My System SpecsSystem Spec
13 Jun 2010   #6
MasterofPuppets

Windows 7 Ultimate
 
 

I did just that. Well, I cut the settings back so NOD32 wasn't so agressive. I have yet to see a crash since, and that was a day ago. I think that was the issue. I also checked out Wilder's Security Forums and found that tons of people were having the same issues with NOD32 and WLM. Thanks for the help!
My System SpecsSystem Spec
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 WLM Random Crashes




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