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Windows 7: Photoshop CS5 won't install

09 Jul 2010   #1

Windows 7 Ultimate x64
 
 
Photoshop CS5 won't install

Hi , I've been trying to install Adobe Photoshop CS5 Extended on Windows 7 Ultimate x64. The problem is installation fails , because the installer does not have permissions to install files into the windows folder. It cannot install the Microsoft VC80_ATL and VC90_ATL . I've runned as Administrator , Tried to manually install the VC.msi installers , I've turned off AV,AS,Defender,Firewall and so on, I've tried installing through Command Prompt running as administrator and writing msiexec /a "file destination". Still no luck, Tried installing from desktop , tried safe mode , nothing works !! Installer log is long , so I'll say only that it gives Exit Code 6.I've been waiting a long time now, hoping adobe will release a fix, but theres none . Please Help .

My System SpecsSystem Spec
09 Jul 2010   #2

Windows® 8 Pro (64-bit)
 
 

Just recalled this answer from one of my highly esteemed colleague here,

Quote:
If this is a legal copy of Photoshop, why dont you just call Adobe Tech Support at 800-642-3623 Monday to Friday 5AM-7PM Pacific Time? (I assume you are from the USA). Give them the error code, they should be able to help you.

Phone numbers to Adobe Tech Support in other countries can be found here.

Kari
My System SpecsSystem Spec
09 Jul 2010   #3

 

Adobe has a clean script, using which most of the installation issues can be fixed. Download from Adobe below and then run the installer.

Adobe - Adobe CS5 Clean Tool
My System SpecsSystem Spec
.


10 Jul 2010   #4

Windows 7 Ultimate x64
 
 

It's a trial version downloaded from Adobe, and i don't think they'll help me with this , because i have already searched they're forums and tehnical support pages and didn't find anything that fixed my problem.

Here is log from Photoshop Installer:
HTML Code:
Exit Code: 6


-------------------------------------- Summary --------------------------------------


 - 0 fatal error(s), 55 error(s), 55 warning(s)


WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}


WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


ERROR: The following payload errors were found during install:


ERROR:  - Microsoft_VC90_ATL_x86: Install failed


ERROR:  - Adobe Media Player: Install failed


ERROR:  - Adobe Linguistics CS5 x64: Install failed


ERROR:  - Adobe Photoshop CS5 Support: Install failed


ERROR:  - Adobe Bridge CS5: Install failed


ERROR:  - Microsoft_VC80_ATL_x86: Install failed


ERROR:  - Recommended Common Fonts Installation x64: Install failed


ERROR:  - AdobePDFL x64 CS5: Install failed


ERROR:  - DeviceCentral_DeviceCentral3LP-en_GB: Install failed


ERROR:  - Microsoft_VC80_MFCLOC_x86_x64: Install failed


ERROR:  - Adobe XMP Panels CS5: Install failed


ERROR:  - Photoshop Camera Raw: Install failed


ERROR:  - AdobeColorCommonSetCMYK: Install failed


ERROR:  - Adobe Mini Bridge CS5: Install failed


ERROR:  - Microsoft_VC80_CRT_x86_x64: Install failed


ERROR:  - AdobeColorJA CS5: Install failed


ERROR:  - Adobe ReviewPanel CS5: Install failed


ERROR:  - Photoshop Camera Raw (64 bit): Install failed


ERROR:  - Microsoft_VC90_MFC_x86: Install failed


ERROR:  - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure


ERROR:  - Suite Shared Configuration CS5: Install failed


ERROR:  - Adobe Linguistics CS5: Install failed


ERROR:  - PDF Settings CS5: Install failed


ERROR:  - DeviceCentral: Failed due to Language Pack installation failure


ERROR:  - AdobeTypeSupport CS5: Install failed


ERROR:  - AdobeColorVideoProfilesCS CS5: Install failed


ERROR:  - AdobeColorCommonSetRGB: Install failed


ERROR:  - Adobe Player for Embedding x64: Install failed


ERROR:  - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure


ERROR:  - Required Common Fonts Installation x64: Install failed


ERROR:  - Microsoft_VC90_ATL_x86_x64: Install failed


ERROR:  - Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB: Install failed


ERROR:  - Adobe CSXS Extensions CS5: Install failed


ERROR:  - Microsoft_VC80_ATL_x86_x64: Install failed


ERROR:  - AdobeOutputModule: Install failed


ERROR:  - AdobeCMaps x64 CS5: Install failed


ERROR:  - AdobeTypeSupport x64 CS5: Install failed


ERROR:  - Microsoft_VC90_MFC_x86_x64: Install failed


ERROR:  - Adobe Photoshop CS5 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed


ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed


ERROR:  - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed


ERROR:  - AdobeColorEU CS5: Install failed


ERROR:  - AdobePDFL CS5: Install failed


ERROR:  - AdobeCMaps CS5: Install failed


ERROR:  - AdobeColorNA CS5: Install failed


ERROR:  - Microsoft_VC80_MFC_x86_x64: Install failed


ERROR:  - Required Common Fonts Installation: Install failed


ERROR:  - Microsoft_VC80_MFC_x86: Install failed


ERROR:  - AdobeColorPhotoshop CS5: Install failed


ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed


ERROR:  - Recommended Common Fonts Installation: Install failed


ERROR:  - Adobe Extension Manager CS5: Install failed


ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed


ERROR:  - Adobe AIR: Install failed


-------------------------------------------------------------------------------------
This is because the Microsoft VC80 and VC90 ATL's can't be installed, because the .msi installer dosen't have sufficient privileges ,(It says Error 1935, or if you isntall in other folder and move to C: , it says "Access is Denied.")Isn't there some way to bypass ALL windows security features, if there is it WILL help ! BTW I'm having the same problem with Sony Vegas Pro 9 (also won't isntall because of the VC files).Can't someone help me ?
My System SpecsSystem Spec
05 Nov 2010   #5

Windows 7 Ultimate x64
 
 
Solution

Hi guys, I had the same problem and the following worked for me. I'm running Windows 7 x64 Ultimate, and installer crashed with exit code 6.
First, log in as administrator. Try to install PS.
When Adobe Installer fails, open its log (C:\Program Files(x86)\Common files\Adobe\Installers). Find a string that says "Error 1402: cannot open key ..." Open any registry editor you have (I used Reg Organizer Portable), go to HKLM\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components. Find there a key with a number specified in the Adobe log. Then simply remove all of its parameters.
Try to reinstall PS.
Actually, there was a bunch of keys that I needed to remove. I reinstalled PS about 7 or 8 times until all was ok.
My System SpecsSystem Spec
05 Nov 2010   #6

Windows 7 Home Premium 64bit
 
 

Use Revo-Unistaller and remove it completely. Then go back to Adobe.com and try downloading the trial version again. Worked for me.
My System SpecsSystem Spec
01 Aug 2011   #7

windows 7
 
 

I found a solution after 2 days and 2 nights.


Just move the installation files to C:\CS5 and run setup from there.

Don't use white space in path name.
My System SpecsSystem Spec
18 Aug 2011   #8

XP Pro
 
 

well, i'm on xp pro. after about 45 minutes of frustration, the advice to move the files to c:\cs5 works. that's pretty lame, and i just say that because i install bunches of software and most all of it doesn't care from where it is started. sigh. but the c:\cs5 advice is solid.
My System SpecsSystem Spec
13 Apr 2012   #9

Windows 7 Ultimate x64
 
 

I can confirm that moving the trial install files to C:\CS5\ works, i had this issue for a few weeks. This resolved it and the install is complete now.
My System SpecsSystem Spec
27 Jun 2012   #10

Windows 7 Enterprise 64-bit
 
 

Quote   Quote: Originally Posted by The Howling Wolves View Post
Use Revo-Unistaller and remove it completely. Then go back to Adobe.com and try downloading the trial version again. Worked for me.
Bless you bless you a thousand times bless you!

I have been running a beta version of IBM Lotus Symphony on my system. (That is IBM's implementation of the Open Office standard, essentially a freeware version of Microsoft Office.) I dug around and found that I should be running an official release version. So I downloaded that & tried to install it. It gagged part way through saying it couldn't find a certain .msi file. The installation process appeared to install hundreds upon hundreds of files in the most elaborate of directory structures. Plural. They were in Program Files (x86), Documents and Settings, Users, and those are just the ones I foound on my own. But late in the process it said it was now going to uninstall the beta version & that's when it said it needed a Symphony CD with a .msi file on it. Of course, I couldn't find such a file. And a product CD? There's a good laugh. So when I cancelled that search, the install claimed to be backing out of its install. Which left behind the hundreds of files & countless registry entries. And I couldn't uninstall the beta version using the standard tool in the Control Panel. I was convinced that if I could somehow expunge the beta version from my system, I could get the official release installed. I tried doing it manually but I think I may have done maybe only half the job. And in this case, half the job was a LOT of pieces, but it wasn't enough.

So I came to the Forums, of course. Best place to get questions answered on Windows 7. And this thread showed up when I did a search on uninstall failures due to .msi problems. This thread is completely irrelevant to my problem. No overlap whatsoever. Except for your comment to uninstall the application with Revo Uninstaller. I'd never heard of the thing before. But I thought what the hey, I've manually botched the uninstall of this thing. How much further damage could this strange program do?

So I installed Revo Uninstaller & ran it. I looked at the choices it offered & decided I would let it do its deepest registry scan & its fullest file deletion. It started out by trying to run the application uninstaller, same as I have been trying to do unsuccessfully ALL STINKIN' DAY, and it got the same stupid error I've gotten quite sick of.

But then it continued on to the deep scan parts. It turned up hundreds of registry entries to delete. I said ditch them all. And then it turned up dozens of directories and files. I said ditch them all.

With crossed fingers (which makes it a bit hard to type) I tried YET AGAIN to install Lotus Symphony.

AND IT WORKED!!!!!!!!

So I say again: Bless you bless you a thousand times bless you! Thou rockest!
My System SpecsSystem Spec
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 Photoshop CS5 won't install





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