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Windows 7: Crackling/popping when watching videos and browsing


27 Jul 2010   #1

Windows 7 Ultimate 64bit
 
 
Crackling/popping when watching videos and browsing

Hey guys, First off, I've search and searched for answers and tried everything to get rid of this. I know theres a few posts with the same issue as this but nothing seems to work.

First off, this is my system:
Asus p5n-e SLI
Using on-board audio
Radeon HD5770
6gbs ram
Intel Q9505
Windows 7 ultimate 64 bit

The issue I'm having is with my audio. Whenever I'm watching a video and browsing the web i get crackling/popping whenever i load a page. Its not just then either, its when I open a program, click the start button, move a window, and sometimes even just move the mouse.

I have tried SO much and haven't gotten anywhere, this is why I'm posting. I never had this issue before i did some upgrades. (ram, Harddrive, video card, cpu)

I tried out the dsp Latency Checker, and I get constant red when browsing the web and other small things.

Its driving me absolutely crazy. I also wanted to say that I just bought a new Logitech G35 USB headset and i get the issue with that as well.

I hope someone can give me a helping hand, or maybe point me in the right direction of fixing this, I'm almost tempted to buy a new Mobo but not sure that would even solve the issue.

ALL drivers are up to date, and i literally just got the new ATI update for my vid card.

Thanks guys, Great community you have here.


My System SpecsSystem Spec
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27 Jul 2010   #2

Windows 7 Professional SP1 64-bit
 
 

We had a similar problem on my dads computer. He was also using on-board audio. The audio jack on his computer had gone bad. I'm not really sure what caused it, but for $20USD we got a new sound card from Best Buy that was better than the on-board sound ever was. That might not be the kind of solution you are looking for, but it's better than that annoying popping/crackling noise.
My System SpecsSystem Spec
27 Jul 2010   #3

Windows 7 Ultimate 64bit
 
 

I have been thinking about buying a new Sound card. But The headset I use is USB, It deals with the audio itself, it has nothing to do with the on-board audio yet I still get the same audio issues.

Thanks a lot for your reply though, its definitely appreciated.
My System SpecsSystem Spec
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27 Jul 2010   #4

Windows 7 Professional SP1 64-bit
 
 

Can you give me all the specs on your RAM?
My System SpecsSystem Spec
27 Jul 2010   #5

Windows 7 Ultimate 64bit
 
 

Right now I'm Using 4gbs of Patriot and 2 Gbs of OCZ, different voltage and different timings but i have tried both rams by them selves and still get the issue. I thought that myself so i Did a mem-test with EACH stick and with both sticks of each type by themselves and all of it together and had no issues. I did all of that for a night on each one and no issues.
My System SpecsSystem Spec
27 Jul 2010   #6

Windows 7 Professional SP1 64-bit
 
 

I see I'm dealing with a guy who actually knows what he's doing. Cool. I've seen some weird stuff be fixed with BIOS flashes lately, but before we do that, I remember a similar thread from a few days back. I'll see if I can find it again, before we do anything.
My System SpecsSystem Spec
27 Jul 2010   #7

Windows 7 Professional SP1 64-bit
 
 

Check in your BIOS to see if have something called SpeedStep or Cool n Quiet enabled. If so, disable it. I'm not familiar with DSP Latency Checker. What does Red mean?
My System SpecsSystem Spec
27 Jul 2010   #8

Windows 7 Ultimate 64bit
 
 

Yeah its turned off, Saw that thread a few days back. Check out the website for the checker here: DPC Latency Checker

It has some info about what it does. All I know is that im in the red when i have a web browser open, and red is no good lol.

Im stuck here, Im not sure if its the CPU or the Video card, wish i kept my old ones
My System SpecsSystem Spec
27 Jul 2010   #9

Windows 7 Professional SP1 64-bit
 
 

I see you're even considering a new mobo. If you think the mobo is the problem, we can do the BIOS flash. There is a small possibility of it going wrong. To reduce the chances of it going wrong, I recommend making sure all cable are connected properly and to not try it during weather that could cause the power to go out. Worst case scenario, you have an extra incentive to buy a new board. I took the time to download the BIOS update and the update tool, and upload them to here for you. The ASUS site it kind of hard to find your way around IMO.

1406.zip BIOS update

AWDFLASH120.zip update tool

I'm pretty sure both will need to be extracted before using.

EDIT: according to the ASUS web site, there is even a way to restore the old BIOS if the update goes wrong, but we'll cross that road in the highly unlikely chance we come to it


My System SpecsSystem Spec
27 Jul 2010   #10

Windows 7 Professional SP1 64-bit
 
 

Also, I saw on the website that not all CPUs were fully supported before the newest BIOS update, so I'm starting to feel more and more like this might work.
My System SpecsSystem Spec
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 Crackling/popping when watching videos and browsing




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