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Windows 7: Bluetooth headset pairs but won't connect, not avail as playback devic

22 Feb 2015   #31
Adelaar01

Windows 7 Enterprise 64bit
 
 

Quote   Quote: Originally Posted by Mugsy View Post
If your BT device is never even seen when pairing, chances are your BT transmitter/receiver is an older version than your device, or your BT drivers (the transmitter not the headphones) may need to be updated.
Thank you but the BT device does pair (visible on the Windows and on the device). But it's not mentioned at the playback devices.

Quote   Quote: Originally Posted by Mugsy View Post
Are the "audio settings" you mention the ones found by clicking "Control Panel | Sound"?
It's not listed in this panel, although the generic BT Headphones are listed. So I expected the BT audio device to be recognized as Headphones. But the BT Headphones stay in 'Disconnected' mode. When I try to connect, nothing happens. There is no 'Control' option when I right-click.


My System SpecsSystem Spec
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22 Feb 2015   #32
Adelaar01

Windows 7 Enterprise 64bit
 
 

Thanks for your suggestion; I've left AudioSink as the only active service and disabled the other services / profiles on the device. It doesn't make any difference.

FYI: I spent an hour at the shop where I bought the device (hurra for bricks, be welcome at Wifimedia in Arnhem, NL, great service). They've tried another BT playback audio device too. It just doesn't work on Win7 (on my HP Folio). We've also tried using another BT dongle instead of the internal BT radio of the laptop, but this also doesn't make a difference.
The BT device works perfectly with my Samsung telephone and our Macbook. It's just Win7 that won't get it to work :-(
My System SpecsSystem Spec
11 May 2015   #33
YourLocalGP

Windows 7 HPrem 32 bit
 
 
Me again

Hi all

I'm back after my original reply over a year ago, as I was searching for a new problem with Bluetooth audio and stumbled over this thread again by chance!

So now I have a new laptop, running 7 (reasons I won't go into) and I am having the problem whereby I click "listen to music" in the Bluetooth services window, and the link either flickers and nothing happens, or it says "connection failed".

Restarting my PC fixes it but that isn't workable. So I found the service that is causing the problem. It is called "bluetooth media service" and starts automatically on startup.

You need to RESTART this service using the "services.msc" snap-in. If this doesn't make sense to you, just press Start, then type "services.msc" (sans quotes) into the search box and press enter. Scroll down to the service named "Bluetooth media service", right click and then click "restart"

Wait for the stop and start to happen (there is a quick status dialog that appears) then close services.msc. You should now be able to click "listen to music" back in the bluetooth service dialog box for your device.
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29 Jul 2015   #34
CaesarOctavian

Windows 7 Home Premium 64bit
 
 

Hey Guys,

I made an account just to post this because I was struggling for 2 freakin hours to make my bluetooth headset work. I had this same exact problem so here is what worked:

I went to my notebook manufacturer's website and downloaded and installed the latest Broadcom Bluetooth Software. That fixed everything. You can find it directly here (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66402.exe), if you want to check it on HP's website, go here (http://h20564.www2.hp.com/hpsc/swd/p...&swEnvOid=4060, under Driver - Network).

I guess this may not work for all the laptops, but you get the idea - try updateing your PC's bluetooth software instead of figuring out drivers for the headset! As soon as I did that the headset appeared in playback devices.

Hope this helps someone.
My System SpecsSystem Spec
27 Sep 2015   #35
mahiney

Windows 7
 
 
14 HOURS OF HAIL later...

14 HOURS OF HAIL later... this is what finally worked for my Plantronics headset:

My Windows 7 computer does not have internal BT
- delete all previous BT attempts/drivers/devices (start over)

- plug in USB bluetooth adapter (mine is an Asus BT21), let Windows put a Generic driver
- install Broadcom's wizard (SetupBtwDownloadSE.exe downloaded from their site)
- reboot
- use Windows update, it should locate "Broadcom 2046 BT 2.1+EDR w First Connect" to replace/update Generic BT (for my Asus USB BT anyway)
- reboot
- add a device under BT devices (for my headset), will recognize the pairing and show the device, ***R clk on the newly discovered device and select ADD THIS DEVICE (not the properties!)**** (I kept selecting Properties for variations on the 4 check boxes)
- DO NOT SELECT NEXT button, only use the R clk and select Add this Device
- it auto added it's needed drivers, and recognized it (added Hands-free, Romote Control and AV)
"This device has been successfully added to this computer"

- R clk device and Control is there
- sound properties now lists it
- simply make it the default for sound, then when you turn it off it should default to speakers again

This ordeal nearly killed me, but I won.
My System SpecsSystem Spec
15 Oct 2015   #36
notestoshiv

windows 7 home premium 32 bit
 
 
this solved my problem

Hi
I also went through similar problems and nothing worked , then a very simple solution worked for me
go to control panel , choose manage audio devices
most likely your headphones wont be visible there despite being paired
if thats the case then just right click and check - Show Disabled devices
now the headphones should be visible if the are paired and connected
enable them and voila , you are good to go...

if this doesnt work for you then keep looking , something will work.. it always does.

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02 Jan 2016   #37
Leo625

Win 7 Ultimate X64
 
 
Another Solution for Stubborn Blueteeth!

I know this thread is pretty old but hope the mods will leave my two cents on it because of all the previous solutions. Thanks!

Okay I have more information about problems regarding Windows 7 Bluetooth connectivity not working
correctly that I hope will help someone. I haven't seen this solution the past two days of
searching so maybe I can give back a little to so many who have helped me. My OS is Windows 7
Ultimate 64 bit.

I bought a highly regarded Bluetooth dongle the other day to pair with my new speakers. I
purchased on line and when the device got here followed the instructions carefully to install the
dongle. Things did not go well so I scoured the internet the past few days in search of an answer
and the closest thing I could find to answer my problem was to download Microsoft Hotfix KB980396.

Unfortunately (or maybe not) I couldn't get this Hotfix to install and after further investigation
have surmised that it is included with Windows 7 SP1 and I would get some crazy message about how
MS was not going to install the Hotfix. Well okay, now what?

I had previously gone to a website that suggested going into "Services" and doing some sort of
magic there. To do that I had to mash the Windows badge and type in "services". The answer didn't
come there but led me to the truth of my problem. I did the same thing tonight in an attempt to
maybe figure out some solution and when I was typing in the letters for "services", the MS auto-complete showed me several choices..one of which was "Component Services" so I thought "Why not? I haven't done anything to fix this so far, might as well look there."

When I chose Component Services I got a tree of stuff I know nothing about so since i hadn't done
any good so far I started poking around with these things and clicked on the arrow to the left of
"DCOM Config". (Just to reassure you, I NEVER just go Willy-Nilly clicking and yessing or noing without a pretty good idea I either won't harm anything or what I am doing is right. Who wants to spend hours doing OS repairs? Not me!) Prior to my clicking this arrow I had gotten no messages or flags of any kind then suddenly I get this pop-up telling me of a "DCOM Configuration Warning!"

Then in the text below, lo and behold were identifiers for my stubborn Bluetooth dongle and the
message was that several pieces of code or whatever had not properly found their places in the
Registry! " "C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe" and title
BTSecurityCallback Class has the named value AppID, but is not recorded under \\HKEY_CLASSES_ROOT\AppId. Do you wish to record it?"

Well heck yeah!, let's record it! So I clicked on the "Yes" box and Windows 7 fixed me up! I'm
listening to some of my fave's right now! What an ordeal...but it was worth it so I hope this
helps even one person like me who has neither the knowledge nor patience to fix everything myself.
Hope everyone has a really good New Year!
My System SpecsSystem Spec
10 Feb 2016   #38
vinster345

Windows 7 Entreprise 64bit
 
 

Quote   Quote: Originally Posted by CaesarOctavian View Post
Hey Guys,

I made an account just to post this because I was struggling for 2 freakin hours to make my bluetooth headset work. I had this same exact problem so here is what worked:

I went to my notebook manufacturer's website and downloaded and installed the latest Broadcom Bluetooth Software. That fixed everything. You can find it directly here (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66402.exe), if you want to check it on HP's website, go here (http://h20564.www2.hp.com/hpsc/swd/p...&swEnvOid=4060, under Driver - Network).

I guess this may not work for all the laptops, but you get the idea - try updating your PC's bluetooth software instead of figuring out drivers for the headset! As soon as I did that the headset appeared in playback devices.

Hope this helps someone.
I know it's an old post but just wanted to say thank you for this. Solved my problem. And the link helped as my HP laptop model support page didn't have that latest driver. So updating to that has made it connect and allow me to use my bluetooth headphones with my laptop at work!!
My System SpecsSystem Spec
19 Feb 2016   #39
taikiqi

Windows Home 64bit
 
 

Hey Guys,

I am having this problem for almost 3 days now. I know it is a old post and I don't know if anyone has my problem got solved. But I just can't believe that it is 2016 and it is this hard to connect your bluetooth device to a damn laptop.

After I add my headset to my computer I double click the device. It went into the service menu. It gives me two options. One is Listen to Music and the other one is Forward VoIP Calls to handsfree. I updated all the drive and make sure all the software is up to date. But every time I click option 1 or 2. Nothing happens...... No connecting and nothing pop up.

Anyone experience the same??? I seen someone posted same problem years ago, did they fixed the problem??

Thank you.
My System SpecsSystem Spec
06 Mar 2016   #40
rtaglega

windows 7
 
 
Solution!

I read almost all your posts and my problem was also the same, the device was connected but did not sound !!!

well, because finally a found a solution for me i wanna share with you.

All the problem is with the drivers of your PC and OS, but be careful with this, because in my case was the the key.

Just download the specific drivers that are for your PC and it have to work. I had downloaded a wrong version and seems work but the reality was other.

Thanks for all your post! help me to almost find my solution ! i hope this help for more that one.
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 Bluetooth headset pairs but won't connect, not avail as playback devic




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