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Windows 7: Bluetooth headset pairs but won't connect, not avail as playback devic

14 Apr 2016   #41

Win 7 32 bit Enterprise
Another fix

I realize this is an old thread, but thought I'd add another fix here for someone else having this issue.

I could pair my IBomb bluetooth speaker to my HP Elitebook 840 laptop, but was not able to use it as I kept getting the "bluetooth peripheral device doesn't have a driver" error. I tried everything short of reinstlling the O/S. Installing the Windows Mobile Installer multiple times with no luck. Tried installing different versions of the Broadcom bluetooth drivers with no luck. Multiple reboots....was about to give up.

Then I stumbled onto this post :
Bluetooth HP Elitebook 840 - HP Support Forum - 5083741 and noticed the 4th instruction that indicated there could be an Intel Bluetooth Card or a Broadcom card.

I couldn't tell what card I had so I chose the Intel driver since none of the Broadcom drivers worked and voila, the speaker connected and was playing

Here's the link to the Intel Driver
Drivers & Software - HP Support Center.

My System SpecsSystem Spec
14 May 2016   #42

Windows 7 Professional
Suffering with Windows 7 and Bluetooth Connection

I have all of the problems listed above with Windows 7 Professional and a pair of Beats Otium Bluetooth headphones. I actually had it working, then, it stopped. I've deleted Broadcom drivers, Windows drivers, Lenovo drivers and reinstalled.

I've paired with the headphones and hit properties and loaded all of the services. Nothing, nothing seems to solve the current problem which is primarily the fact that there is NO Bluetooth Headphone Icon under the Sound area. I just did it again, no luck. The Otium used to have "Control" when you right click on the icon which took me to the "connect" page. At that point, it did not connect mostly because there was no way to select the Bluetooth Headset under Sound.

Now, it doesn't give me the "Control" icon - just disappeared. I was on the phone with Intel Support today for 3 hours. They re-installed all of my Lenovo drivers, checked the hardware and everything passed. They stopped at the point of loading the Broadcom drivers which I installed, and like I said, it worked without connecting again because there was no icon under Sound to select the Bluetooth Headset. 5 hrs. today to score Zero!

Your help would be greatly appreciated.
My System SpecsSystem Spec
04 Oct 2016   #43

Windows 8
Just re-pair the device

I was able to fix this problem by first removing the device from my bluetooth connections, then putting my headset back into pairing mode. This re-downloaded the drivers automatically and now I can choose it again as a playback device.
My System SpecsSystem Spec

20 Nov 2016   #44

Windows 7 64 bit

hey guys, I just joined the forum because my head is about to explode after 4 hours of trying to pair my headset with my pc... I have almost the same problems as everyone... I downloaded lots of drivers until windows recognize properly my USB BT dongle and all the services of my headset (Philips SHB7150), but when I try to pair the headset to the pc, I click the "listen to music" option and nothing happens... I've tried restarting the Services from services.msc... I've run out of options, :/ and what is worse, sometimes the pc doesn't even recognize the headset and it keeps searching services forever...
My System SpecsSystem Spec
08 Dec 2016   #45

Windows 7 Ultimate (32bit)

Hi, I have the same problem as many others.

I just got Bluedio H-Turbine Bluetooth 4.1 Headphone. When I tried to connect to my smartphone it took 5 secs to get it to work perfectly. But when I try to connect to Desktop computer, nothing works. I spent about 4 hours looking for solution (many posted in this forum), but it solved only 50% of the problem.

Part 1 (solved): Needed to manually download some drivers using Intel Driver Software tool.

Part (SOLVED: SKIP TO BOTTOM): Still no sound can be heard.

Clicking "Listen to Music" does nothing. (Devices and Printers> Bluetooth Devices> Services)

Clicking "Connect" on right Devices does nothing. (Speakers> Playback devices)

Additional info:

"Headset" Bluetooth service is turned on (disabled on default).

Bluetooth settings:

I also rebooted the computer several times.


B) If the add-on Bluetooth adapter/dongle maker, or the PC-maker doesn't offer full-featured Bluetooth software for Windows 7, it is possible (not guaranteed) that the maker of the Bluetooth chips inside the adapter/dongle/PC does offer such full-featured Bluetooth software (but the maker of the adapter/dongle/PC didn't bother to test it and include it on their website). If so, you may be able to do the following:
1) On the Windows 7 PC, go into to the “Device Manager” (Start Menu/Control Panel/Device Manager) and expand “Bluetooth Radios”. You should see two items. (Ignore the 2nd item which says something like Microsoft Bluetooth Enumerator.) The first item should contain the name of the Bluetooth module, possibly with the name of the Bluetooth chipmaker (e.g. Broadcom, Cambridge Silicon Radio "CSR", or Toshiba), but also possibly with just the module maker's name (e.g. Dell, or HP). If the chipmaker's name isn't apparent, then double-click on the icon, click on the "Details" tab, and then select "Manufacturer" from the "Properties" drop down menu. The Bluetooth chipmaker's name should appear under "Properties". If not, you're probably out of luck but you could surf around some of the other "Properties" so see if you can get a hint at the Bluetooth chipmaker's name.
2) Go to the chipmaker’s website to download the latest driver. For example, in the case of a Broadcom Bluetooth radio chip, download the Widcomm Bluetooth software from Broadcom’s website, Support Documents and Downloads
3) With the Bluetooth hardware adapter/dongle installed (if not built-in), install the chipmaker’s Bluetooth software.

Once the Bluetooth software is installed, you should be able to pair and connect with the Bluetooth audio device in the normal manner (Start Menu/Devices and Printers/Add a device).

Note that in any case, once the driver is installed and the Bluetooth audio device is properly installed, paired, and connected, you may need to go into the audio properties of the PC (Start Menu/Control panel/Sound) and set the default audio playback device to be the Bluetooth headphones when listening through the Bluetooth audio device. When not listening through the Bluetooth audio device, the user will have to switch the default audio playback device back to the speakers.
Link: How to pair/connect Bluetooth audio device to Windows 7 PC when - Microsoft Community
My System SpecsSystem Spec

 Bluetooth headset pairs but won't connect, not avail as playback devic

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