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Windows 7: Bluetooth headset pairs but won't connect, not avail as playback devic

03 Dec 2010   #1
simplecj

Windows 7 Professional x64
 
 
Bluetooth headset pairs but won't connect - SOLVED!

My setup:
Windows 7 64bit Prof (on a suped up PC)
Asus BT211 - BT 2.1 + EDR (full A2DP support with latest Win7 64bit drivers - Broadcom Bluetooth 2.1 +EDR driver version 6.3.5.430 (4/8/10)
Sony DR-BT101 Headphones - (Microsoft says they're compatible)

PROBLEM:
All BT devices successfully installed and appear to be working. I can even find the A2DP device if I show all hidden devices in Device Manager. The headset pairs with no problems, Remote, Headset, Handsfree Telephony, and Audio Sink Services are available under device properties. However, non of the headphone services are available under "Playback Devices" or "Recording Devices".

When I right-click on the Bluetooth system tray icon and select "Open Settings" then click on the "Audio" tab I can see all of the active services from my headset. All services show "disconnected" below them. When I right-click on a service (with the headphones on and in connectible mode - steady flashing blue) I can select "Connect" (the only place in Win7 I've found the connect function). When I try to connect, it shows "Connecting" for a minute or two then goes back to "Disconnected". The headset never appears to respond.

SO... basically it appears everything should be working, but for some reason it isn't. I can PAIR but I can't CONNECT. I can install services but I can't actually use any of them.

I've tried everything, there must be something I'm missing. Others have said they got these headphones working with Win7, many have also had problems not just with these headphones, but a whole range of BT devices and connecting to Win7.

I also have a Logitech BT MX5000 keyboard and mouse combo and they work fine.... well, when they're not lagging out or dropping out, they work fine.


My System SpecsSystem Spec
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04 Dec 2010   #2
Pusspa

 
 

try this driver to have a complete bluetooth stack Belkin : Support : F8T012/F8T013 Driver you dont need to install in compatibility mode.
My System SpecsSystem Spec
04 Dec 2010   #3
simplecj

Windows 7 Professional x64
 
 

Tried it, no go. It doesn't detect the BT device. When I try to manually set the driver it gives me an error saying the device cannot start. I've tried probably 5 or 6 different drivers so far and the only one that successfully installs is the one from Asus using the most recent Broadcom drivers.

I'm going to try this on my XP laptop and see if I can narrow it down to the OS. I think my drivers are the best I can get, I think it's an OS issue...
My System SpecsSystem Spec
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04 Dec 2010   #4
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Have you set your headphone to discoverable and then set your Bluetooth manager to search for devices?
Lastly in playback devices under the speaker icon have you set to default the headphone device?
My System SpecsSystem Spec
04 Dec 2010   #5
simplecj

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
Have you set your headphone to discoverable and then set your Bluetooth manager to search for devices?
Lastly in playback devices under the speaker icon have you set to default the headphone device?
You didn't read my original post... The headphones are paired successfully, but they won't connect (yes they are in discoverable mode when I try to connect) None of the headphone services show up in Playback or Recording devices... I'm installing it on my XP laptop, should know soon if it's Win7 causing the prob.

UPDATE: I installed BT on my laptop and everything worked fine, crystal clear stereo music! SOOOO that means the problem is Win7 related and not the headphones.

Hopefully this will also eliminate anyone assuming I just don't know what I'm doing. I've been a computer geek since I got my first desktop computer 16 years ago. That system had a whopping 25MHz processor and 200MB hard drive, whole system cost $2000... man we've come along ways since then! ) I have completed probably three dozen or more clean installs, built custom computers ect. With this bluetooth issue I think I've tried everything I can short of buying another BT adapter, but I just bought this ASUS one specifically for A2DP audio and it's class 1 range (100m).

PLUS after all the forum posts I've read with people having similar problems I think this is something Microsoft needs to resolve. Apparently Win7 bluetooth support sucks. My headphones and bluetooth adapter work fine on XP. Unfortunately I need them to work on my Win 7 system since it's basically my HTPC. I rarely use my laptop and I'm not going back to XP after shelling out $260 for Win7.
My System SpecsSystem Spec
09 Dec 2010   #6
simplecj

Windows 7 Professional x64
 
 

SOLVED!!! Clean install with Win7 x64 SP1 RC (slipstreamed) onto some new OCZ Vertex2 SSDs in RAID0. Computer is running lightening fast and BT headphones worked on the first try with the ASUS BT driver suite.

I LOVE BT STEREO HEADPHONES!! With the Class 1 dongle I can go downstairs and out into the garage and it keeps the signal with only an occasional split second break. I now have audio anywhere in my house!! Now I need to get a BT reciever unit that can plug into a stereo downstairs, would be the perfect setup!
My System SpecsSystem Spec
04 Sep 2012   #7
jaymac007

Windows 7 Pro 64bit
 
 
*RESOLUTION*Bluetooth Device pairs but doesnt connect in WINDOWS 7 FIX

Hey all,

I stumbled upon this post and I didn't want to re-install because I was having the same problem. After a few hours of trying to figure this out; re-installed Bluetooth drives etc... I left the problem for a bit and came back to it and figured out a fix.

HERE IS THE FIX:

Remove the device from your PC (Devices and Printers) > click on Add a Device and set your bluetooth to pairing mode > when your device shows up in the list DO NOT HIT NEXT just yet > Instead right click and go to Properties and select ALL the options for the services and after it install everything it will work for you. Also, please don't forget to change your default sound device in Control Panel and Sound.

Hope this helps.

JayMac
My System SpecsSystem Spec
12 Nov 2012   #8
jagfug

Windows 7 Home Premium 64bit 6.1.7601 Service Pack 1 Build 7601
 
 

Didn't work for me, and I can't seem to find the way, nor do I have the patience to look for, how to post a new thread. I've tried EVERYTHING on this forum, and if you buy one of the new great sounding Bluetooth headphones, which can be used with your cellphone, (they have mics) and pair with everything, (even Blackberry) except! Windows Laptops, you just give up as I did, and figure, both companies have given up on 7 now that there's 8, and if it doesn't connect, it's not our problem! Just check Broadcom's (two m's?) site. There they explain that there is no such thing as a "BLUETOOTH DRIVER" yet if you insist, here's the latest download of junk for you Windows 7 throwbacks. - Tried downloading it, get error message, "You must 1st remove old bluetooth programs, before installing this one" - Really? Every other program, even illicit ones. (TOR etc), have a way of ridding your PC of the old version. -By the way, there is no way to remove any "old version" it came "bundled" with Windows 7. - Neither company seems to care anymore.

Shot in the dark here. Anyone care?- Dongle is out of the question. I'd rather take out my real dongle at best buy.
My System SpecsSystem Spec
27 Feb 2013   #9
Guiguigs

Windows 7 Ultimate x64
 
 
*RESOLUTION*Bluetooth Device pairs but doesnt connect in WINDOWS 7 FIX

Quote:
JayMac : HERE IS THE FIX:

Remove the device from your PC (Devices and Printers) > click on Add a Device and set your bluetooth to pairing mode > when your device shows up in the list DO NOT HIT NEXT just yet > Instead right click and go to Properties and select ALL the options for the services and after it install everything it will work for you. Also, please don't forget to change your default sound device in Control Panel and Sound.

Hope this helps.

JayMac
Thanks man it finally works !!!
I can't believe it was so complicated to pair my logitech wireless bluetooth adapter 2.1 with windows 7 while it was plug and play on ubuntu 12.10 ... !!

Anyway if it can help people that got the same device, here the name of the driver I found, it is from broadcom (works well with Win 7 Ultimate x64): you look for BTW_6.2.0.9700.rar on google, you DL it, and you just run setup.
Then you do what Jaymac said because windows did not wait for the device to be in pairing mode, so it can not be paired yet ...

Thanks again and I hope I helped to =)

Bye
My System SpecsSystem Spec
13 Jan 2014   #10
Sevenisawful

Windows 7 pro 64
 
 
Good Luck

This and every other fix of the dozens I've read on the internet does not help. Its hard to believe that something so common and probably easy to fix for Windows 7 has not been addressed.
My System SpecsSystem Spec
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 Bluetooth headset pairs but won't connect, not avail as playback devic




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