Windows 7: No sound on Dell laptop

tommyttt5 · 08 Jan 2011

Hi all:

After searching through the "no sound" threads on this forum, I haven't found an answer to my problem. My Dell Studio 1745 laptop will not make a sound in windows but works great in linux.

In "services.msc" all the audio services are set to manual or automatic, device manager shows the audio devices working properly, and yet I get the message "no device present". This happened after upgrading to windows 7 from XP.

How do I get windows 7 to recognize my audio device? It uses an 82801I Intel controller.

Thanks, Tom

fireberd · 08 Jan 2011

If you upgraded to Win 7 from XP, you need DELL Win 7 sound drivers. The XP are not compatible.
Dell has Vista/Win 7 drivers for the IDT Sound HERE Also, keep in mind the correct and required install sequence for a Dell (1) Install Windows (2) Install Dell Laptop System Software (3) Install motherboard chipset drivers (4) Install device drivers including Video, Dell Sound Drivers, Ethernet, etc. The "Dell Sound Drivers" are in bold letters as we have found, on the Dell forum, that non Dell drivers in most cases either do not work or do not work correctly.

If you still can't get it going, the best option is to post on the Dell users forum Laptop section so those familiar with the PC can help you get it going. Laptop - Dell Community

linnemeyerhere · 08 Jan 2011

linxt,
Please confirm that this driver is what you've loaded ?
Drivers & Downloads

tommyttt5 · 12 Jan 2011

The driver, which I have reloaded several times, was the one included in Dell's driver CD. The message from "control center > sound" is "No device installed". The sound system works fine in Linux, why not windows?

I've checked the BIOS settings, startup & services, and troubleshooter with no results.

Do I need to downgrade to Windows XP? Never had sound trouble with it on previous computer. What else is there to check?

Thanks, Tom

Tews · 12 Jan 2011

If you loaded the drivers from your original Dell Driver CD, then you loaded ( or attempted to ) the Windows XP drivers ... You MUST download the Windows 7 drivers from Dells website ....

tommyttt5 · 14 Jan 2011

Quote: Originally Posted by Tews

If you loaded the drivers from your original Dell Driver CD, then you loaded ( or attempted to ) the Windows XP drivers ... You MUST download the Windows 7 drivers from Dells website ....

As a guru/gold member, you should know that US law requires a manufacturer to supply appropriate installation media upon request. I obtained the Windows 7 (NOT XP) media from Dell and installed it (several times) but it still doesn't work.

Any other suggestions?

Tom

mikedl · 14 Jan 2011

Hi, linxt!

Sorry to say, really, but since you have the Win 7 install discs, back up your data and perform a reinstall. Barring that, have you already tried a repair install?

fireberd · 14 Jan 2011

Quote:

As a guru/gold member, you should know that US law requires a manufacturer to supply appropriate installation media upon request. I obtained the Windows 7 (NOT XP) media from Dell and installed it (several times) but it still doesn't work.

This is the first I've heard this and I do a lot of support on the Dell forum (I have over 34,000 posts on there).

Dell will supply REPLACEMENT discs on request but it's not a free service there is a minimal charge for replacements. Having a Dell "drivers and utilities" disc is not a requirement as everything that is on this disc is available, free, on their downloads.

Windows 7: No sound on Dell laptop

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