Sound disappears!

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  1. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #11

    Sound disappears,


    Hi, after spending 4 hours on the phone to Dell today, uninstalling, re-installing various drivers!!! The technician has determined that there is a 'handshake' problem between ATI, Realtec and Windows!! None of this is of any use to me and i'll have to wait 3 days for them to look into it, and there's no gaurantee that even then they will have a solution!!

    John
      My Computer


  2. Posts : 9,537
    Windows 7 Home Premium 64bit
       #12

    Johnxyx0 said:
    Hi, after spending 4 hours on the phone to Dell today, uninstalling, re-installing various drivers!!! The technician has determined that there is a 'handshake' problem between ATI, Realtec and Windows!! None of this is of any use to me and i'll have to wait 3 days for them to look into it, and there's no gaurantee that even then they will have a solution!!

    John

    John,
    They all are trying to put the blame on the other guy. I've been to that dance before!
    Just be patient and they may come up with a fix. Post back in a couple of days and let us know how it's going. We all can learn from their mistakes.....
      My Computer


  3. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #13

    Sound disappears!!


    Hi Howling Wolves,

    I like the use of the word 'may'!! Many thanks for the sympathy it's genuinely appreciated.

    John
      My Computer


  4. Posts : 9,537
    Windows 7 Home Premium 64bit
       #14

    John,
    Take a look in control panel and see if your Auto Play is set up somewhat to mine.
    Sound disappears!-auto-play.png

    I won't give up if you don't!
      My Computer


  5. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #15

    Sound disappears!!


    Hi HW, (is that OK?)

    All of mine say 'choose a default' with exception of Software and games.

    Does that help?

    John
      My Computer


  6. Posts : 9,537
    Windows 7 Home Premium 64bit
       #16

    Just going through the process of elimination.
    Here is how my sound is set up.............
    Sound disappears!-sound1.png

    Sound disappears!-sound2.png

    Sound disappears!-sound3.png

    Sound disappears!-sound-theme.png

    The theme area you can change and test.
      My Computer


  7. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #17

    Sound disappears!!


    Hey HW,

    I'm willing to give anything a go!!

    Being totally PC inept,......how do i do it?

    John

    Plesae pretend you are dealing with a six year old!
      My Computer


  8. Posts : 9,537
    Windows 7 Home Premium 64bit
       #18

    Got to leave but go to control panel and click on icon that says SOUND!
    then check your sound set up with mine. They might not be the same but lets start there.
    I will be back to see what you came up with.
    Will bring big guns in (Nick) PooManUK to help us both.
      My Computer


  9. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #19

    Sound disappears!!


    Well........

    Just had a call from a Dell Tec Supvr who has asked if i would mine swapping the sound card from the other (long story, may have already told it in earlier thread!) studio xps 7100, to the new one! Haven't got much to loose so going to give it a go tomorrow! My only concern is that it sounded like a software/driver problem not hardware!

    John
      My Computer


  10. Posts : 9,537
    Windows 7 Home Premium 64bit
       #20

    John,
    Swap it out and see what happens. Nothing to lose.
    I think you are spot on with it being a software issue but what do I know.
    Just don't give up in getting it fixed to your satisfaction.
    Keeps us posted as we all can learn something from this.
      My Computer


 
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