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Windows 7: Creative XFI Xtreme problem


07 Mar 2011   #1

Windows 7
 
 
Creative XFI Xtreme problem

Had a hard time getting my sound card to work properly when I installed it 2 years ago but finally managed and it was working just fine.

Yesterday I needed the microphone and found out it wasn't working when plugged into my soundcard. I enabled High definition audio device and plugged the mic in the front of comp and it worked fine so I saw it wasn't the mic who had the problem.

I was then told to update my drivers and that might fix the problem with the mic which I did but now nothing works anymore. The mic doesn't work (which at this point I don't care at all about) but most important the audio console gives me the message "current selected audio device is not supported by the application do you want to select another audio device" and I also get the very same message if I go to sounds---playback devices---properties---sound blaster---configure your audio settings. So I can't access Bass Boost, Bass Management, EAX, EQ and the rest. My sound is tinny and has no punch or volume.

I tried to roll back the driver, checked on other drivers did a system restore... same.

I then realized I should disable High Definition audio device which I did... same.

Then when I could't sleep last night I thought maybe I should go in the Bios and disable it there even if it says it's disabled in system devices. Sure enough it was still enabled so I disabled it and said to myself: NOW it's going to work again. But no.

Anybody have any ideas please before I spend another sleepless night.

My System SpecsSystem Spec
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07 Mar 2011   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

You didn't fill in the "My System Specs" which helps.

But, if you are not using the integrated audio (on the motherboard) it should be disabled in the BIOS. It can cause conflicts with an added sound card.

Since you have it disabled in the BIOS, go to the Control Panel/Hardware and Sound and finally the Sound Panel. Click the Recording Tab and the "What You Hear" should be set as the default playback device. RIGHT click the microphone and if disabled, enable it. In the Playback panel, your "Speakers" should be set as the default playback device.

If all of this looks OK, go to the Device Manager, RIGHT click on the entry for the Xfi then LEFT click "Uninstall" - DO NOT uninstall the drivers. Then restart the PC and the sound card will be detected and reinstalled. If there were some corruptions between Windows and the sound card this will fix it (and there could be since you had the Integrated Audio enabled).
My System SpecsSystem Spec
07 Mar 2011   #3

Windows 7
 
 

Went to the sound panel and under recording tab I disabled the microphone and then enabled it, under the playback tab I did same for the speakers.

I went to system device and right-clicked on SB X-Fi Xtreme Audio and the on properties and Uninstall. I did not check the ''Delete driver software for this device" box.

I restarted the comp and Windows 7 detected and re-installed the drivers. I tried the audio console... same message "current selected audio device is not supported by the application do you want to select another audio device". Also got it again in the Sound Blaster Properties panel.

Should I take the sound card put and put it back in?
My System SpecsSystem Spec
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07 Mar 2011   #4

Windows 7 Professional- 64
 
 

The only way I have got this card to work well is to reinstall everything from the disk and then run the updater. The audio console will let you change line-in to microphone. Jack is on the card and plugs in in the back of your computer.
My System SpecsSystem Spec
07 Mar 2011   #5

Windows 7
 
 

Ok so uninstall everything and check box Delete diver Software for this Device?

Next I guess I don't re-start comp since I don't want Windows to detect and re-install the software?

So next I take my CD out and install the original drivers? Then run updater?

Did I miss a step, is there something else I need to make sure I do to really uninstall everything and start new?
My System SpecsSystem Spec
07 Mar 2011   #6

Windows 7
 
 

I uninstalled and reinstalled using the CD that came with the sound card and I still have the same problem. Any other suggestions would be much appreciated.
My System SpecsSystem Spec
07 Mar 2011   #7

Windows 7 Home Premium 64 bit
 
 

Are you able to do a system restore?
My System SpecsSystem Spec
08 Mar 2011   #8

Windows 7
 
 

Yes, I tried the system restore but it didn't fix it.

I feel confident that if I succeeded in re-installing the original software I could get it to work again since that's how I got it to work the first time. The problem is Windows 7 wont let me install the original software.

I uninstall everything but I need to restart the comp to finish the process and when the comp reboots Windows 7 detects the new hardware and searches and installs the drivers it finds.

I can't stop it from doing so. After doing a search I found I could go to Computer--- Right Click on properties---System Protection---Hardware tab---Device Installation Settings--- and select "No let me choose what to do". There I find 3 options but not one of them says "Don't do anything" All 3 suggest a different way of installing the driver software.

If anybody can tell me how to remove the old driver and install the original driver off the CD I would really appreciate it.
My System SpecsSystem Spec
08 Mar 2011   #9

64-Bit W7 Ult_sp1
 
 

Quote   Quote: Originally Posted by Ellebrius View Post
Ok so uninstall everything and check box Delete diver Software for this Device?
** run a Registry Cleaner here - CCleaner will do the job (for free)
Next I guess I don't re-start comp since I don't want Windows to detect and re-install the software?

So next I take my CD out and install the original drivers? Then run updater?

Did I miss a step, is there something else I need to make sure I do to really uninstall everything and start new?
** when you restart the PC, it should automatically detect "new" hardware, and prompt for drivers..

EDIT: what's the make/model of the mobo..?
My System SpecsSystem Spec
08 Mar 2011   #10

Windows 7
 
 

Yes it automatically detects the new hardware but it doesn't prompt for drivers, it automatically installs the drivers it finds.

Where do I see what my mobo is?

I have an Intel Core 2 CPU 660@ 2.40 GHz 2.39 GHZ
4.00 GB
64Bit operating System
Windows 7
My System SpecsSystem Spec
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 Creative XFI Xtreme problem




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