No audio output device installed

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  1. babbelut
    Posts : 20
    Win7 Pro 32bit
       New #1

    No audio output device installed


    Hi all,

    In the taskbar I have a volume-icon with a red cross on it. When I go to this icon, "No audio output device installed" appears.

    I have a Intel Corporation DQ965GF mainboard with onboard sound.
    When I go to Control panel -> sound, everything is gray and not clickable.
    In Device Manager, I found "file as volume driver", "volume manager" and "high definition audio controller", under system devices. Nothing else...

    I searched on the intel website but did not find a solution or drivers...

    Can someone help me, because atm I have no sound.
      My Computer
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  3. Sardonicus
    Posts : 1,996
    Windows 7 Home Premium 64 bit
       New #2

    Make sure that in the BIOS, that the on board sound is turned on.
      My Computer
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  4. babbelut
    Posts : 20
    Win7 Pro 32bit
    Thread Starter
       New #3

    Hi,
    Bios settings are:

    Audio: Enabled
    High Definition Front Panel Audio: Enabled
      My Computer
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  6. DocBrown
    Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       New #4

    Welcome babbelut


    Could you give us a screen snip of Device Manager & Sound expanded ?
    Attached Thumbnails Attached Thumbnails No audio output device installed-device_manager_sound.jpg  
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  7. babbelut
    Posts : 20
    Win7 Pro 32bit
    Thread Starter
       New #5

    I can't because in device manager there is no "sound, video and games controllers"
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  8. Sardonicus
    Posts : 1,996
    Windows 7 Home Premium 64 bit
       New #6

    It could be that the audio driver is no longer installed.
    Right click on "high definition audio controller" > Properties > Details > Property and select Hardware Ids.
    Post a picture using the snipping tool.

    Example
    No audio output device installed-capture.png

    Screenshots and Files - Upload and Post in Seven Forums
      My Computer
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  10. babbelut
    Posts : 20
    Win7 Pro 32bit
    Thread Starter
       New #7

    No audio output device installed-snip.png
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  11. Sardonicus
    Posts : 1,996
    Windows 7 Home Premium 64 bit
       New #8

    First, re-install your chipset drivers from here.
    http://downloadcenter.intel.com/Deta...&DownloadType=
    Post a snip of your device manager (Sound, video....items) after installing.
      My Computer
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  12. babbelut
    Posts : 20
    Win7 Pro 32bit
    Thread Starter
       New #9

    after installing
    Attached Thumbnails Attached Thumbnails No audio output device installed-snip2.png  
      My Computer
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  13. Sardonicus
    Posts : 1,996
    Windows 7 Home Premium 64 bit
       New #10

    Try this
    It may work best with IE
    Intel® Driver Update Utility
      My Computer
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