This is the first time contacting Sony support. After waiting for over 1/2 hour, finally a person comes online. I spend another 20 minutes giving him name, address, etc and then I find out that it is "paid support".
After an online chat and trying to contact Sony support, maybe the only solution is to trash the Sony Notebook and buy a Dell. Does Dell still provide support?
The problem is "no sound from the computer". I have spent 4 hrs this morning downloading and checking for updates to all the sound drivers