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Windows 7: Media Player 12 Freezes and cause computer not to respond.

17 Jul 2011   #1
steeve725

MS Windows 7 Home Premium 64-bit SP1
 
 
Media Player 12 Freezes and cause computer not to respond.

Hello,

A little about my computer, I have windows 7 64 bit., Asus MN68 motherboard, AMD Anthlon II X250 processor, Nvidia GE force 8400 GS graphics card, 2.0GB Ram, etc.

I use firefox for internet. We use Norton Anti-virus, CC cleaner, and spyware blaster. (everything is updated)

Next week, I will have had my computer for 1 yr.

About a week ago, I came in to find my computer restarted itself, it stated " Computer shut down unexpectedly, cause, Blue Screen "

Since this issue, I have noticed problems.
  • Media Player 12. While trying to rip a CD, the Media player freezes after about 10 seconds of the first rip. This causes everything to longer respond. Mouse, task manager, etc. I cannot do anything. When this happens with media player, I cant even open the task manager to shut the task off. A few times if I try to rip a CD the computer will actually shut off completely.
  • Media Player Freezes sometimes just when playing a CD
  • Pandora and Jango internet radio also mess up & freeze. Also when they freeze, once again I cannot do anything, no task bar nothing.

Seems that anything to do with music have problems. However can be something bigger than that.

What I have done;

Does anyone have any advice or information?

I would greatly appreciate any help and guidance.

Thank You,

Steve


My System SpecsSystem Spec
.

18 Jul 2011   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by steeve725 View Post
Hello,

A little about my computer, I have windows 7 64 bit., Asus MN68 motherboard, AMD Anthlon II X250 processor, Nvidia GE force 8400 GS graphics card, 2.0GB Ram, etc.

I use firefox for internet. We use Norton Anti-virus, CC cleaner, and spyware blaster. (everything is updated)

Next week, I will have had my computer for 1 yr.

About a week ago, I came in to find my computer restarted itself, it stated " Computer shut down unexpectedly, cause, Blue Screen "

Since this issue, I have noticed problems.
  • Media Player 12. While trying to rip a CD, the Media player freezes after about 10 seconds of the first rip. This causes everything to longer respond. Mouse, task manager, etc. I cannot do anything. When this happens with media player, I cant even open the task manager to shut the task off. A few times if I try to rip a CD the computer will actually shut off completely.
  • Media Player Freezes sometimes just when playing a CD
  • Pandora and Jango internet radio also mess up & freeze. Also when they freeze, once again I cannot do anything, no task bar nothing.

Seems that anything to do with music have problems. However can be something bigger than that.

What I have done;

Does anyone have any advice or information?

I would greatly appreciate any help and guidance.

Thank You,

Steve
Welcome to SevenForums Steve.

WMP 12 is very reliable and is an improvement over its predecessor.

Following link will probably assist you:
Fix Windows Media Player video, and other media or library issues
My System SpecsSystem Spec
18 Jul 2011   #3
steeve725

MS Windows 7 Home Premium 64-bit SP1
 
 

Hello, karlsnooks.

Already did that.

Here is the results;

Issues found Scripting registration corrupt
Fixed ]
Resetting jscript.dll and vbscript.dll registration
Succeeded


Reset Windows Media Player
Fixed
Reset and run Windows Media Player setup
Succeeded

Windows Media Player Library
Fixed
Reset Windows Media Player Library
Succeeded


Settings for Windows Media network streaming are corrupted
Fixed
Reset network streaming settings
Succeeded


Issues checked Your CD/DVD player is not recognized
Checked
DVD Player is disabled
Checked
DVD player has an unknown problem
Checked
Nero Video Burning Plugin
Checked
DVD decoder not found
Checked
DVD player not detected
My System SpecsSystem Spec
.


18 Jul 2011   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

I don't see a reference to a dvd/cd unit in your System Specs.

does the computer have one?

You can use Speccy (link in my sig) to gather info about your system.
My System SpecsSystem Spec
18 Jul 2011   #5
steeve725

MS Windows 7 Home Premium 64-bit SP1
 
 

Hello, karlsnooks

Here's all my info; Yes forgot to add that earlier. Sorry.

  • OS; MS Windows 7 Home Premium 64-bit SP1,
  • CPU; AMD Athlon II X2 250 Regor 45nm Technology
  • RAM; 2.00 GB Single-Channel DDR2 @ 401MHz
  • Mother Board; ASUSTeK Computer INC. M2N68-AM Plus (AM2)
  • Graphics; SyncMaster (1280x1024@60Hz) 512MB GeForce 8400 GS (EVGA)
  • HD; 313GB Western Digital WDC WD32 00AAJS-00V4A SCSI Disk Device (ATA)
  • Optical Drive; HL-DT-ST DVDRAM GH24NS50 SCSI CdRom Device
  • Audio; High Definition Audio Device
Thanks.
My System SpecsSystem Spec
18 Jul 2011   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

steeve,
Please put that info into your system specs. Thanks. karl
My System SpecsSystem Spec
18 Jul 2011   #7
steeve725

MS Windows 7 Home Premium 64-bit SP1
 
 

Hi, Karl.

Done.
My System SpecsSystem Spec
18 Jul 2011   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Steve,
Thanks.

Until this problem is fixed, 100% remove the Nero software. Nero has been noted for problems with Microsoft software.

2nd, download,run,install CCleaner which is free. (link in my sig)

3rd. submit file generated by this procedure:
LIST OF STARTUP PROGRAMS USING CCLEANER


CCleaner | Tasks icon | Startup tab | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the .txt file generated by CCleaner.
------------------------------------------------------------------------------------------

4th, run the System File Checker. If it fails to tell you that it did not find any violations, then reboot and run System File Checker again. If it doesn't give you a clean bill of health this time, submit sfcdetails.txt (see the tutorial). Reboot.
SFC /SCANNOW Command - System File Checker

5th.
Go to the FixIt Center and select the DVD/CD solutions.
Microsoft Fix it Solution Center: troubleshooting software issues
My System SpecsSystem Spec
18 Jul 2011   #9
steeve725

MS Windows 7 Home Premium 64-bit SP1
 
 

Hello, Karl

Have CC cleaner. used it regularly. As for the NERO software, were do I find it?

Thanks.
My System SpecsSystem Spec
18 Jul 2011   #10
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

control panel | Programs and Features | look for Nero and right-click on it and choose uninstall.
My System SpecsSystem Spec
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 Media Player 12 Freezes and cause computer not to respond.




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