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Windows 7: realtek audio not detecting speakers or headphones.

28 Jul 2011   #1
Reid

win 7 64bit pro
 
 
realtek audio not detecting speakers or headphones.

I have an Asus M4A89TD pro / usb3 that has Realtek audio onboard. I have just finished my build and have never been able to get any sound from any of my IO ports. None of the ports recognize anything that I plug in (i only have 2 sets of 2.1 speakers, one uses a single light green jack and the other uses the light green jack and a black jack.) I DO get sound from some old usb headphones. The integrated Realtek audio does not detect any analog connection (tried with mic/speakers/headphones) in any of the jacks.

I removed the current drivers through uninstalling from device manager, rebooted, then installed the latest drivers from Asus, then Realtek directly. Additionally, I disconnected the front audio jacks from the motherboard in case that was causing a problem. Windows detects the audio device and there is no problems in device manager.

I've gone through every available option in the Realtek sound control options, but I'm at a loss. I have a USB headset that works without a problem, but I can't get these analog speakers to work. Any advice? The "set default device" is grayed out as an option for the speakers as well as saying they are "not plugged in".

I went through all the above several times with different drivers, uninstalled my graphics card (completely removed it from the motherboard during one setting), RMA'ed my motherboard, spoke to Asus support (who state it is a driver/software issue) to no avail over about a 3 week period. How can I get on with overclocking this system when I cant even get the sound ports to work?? Please help.


My System SpecsSystem Spec
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28 Jul 2011   #2
Sardonicus

Windows 7 Home Premium 64 bit
 
 

Unplug all your inputs.
Plug in one device at a time.
If the Realtek software is functioning properly you should see a pop up after plugging in the green main speaker plug.
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After confirming by pressing OK, you should get the following.

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You should then plug in the black input and go through the confirmation process, again.


My System SpecsSystem Spec
28 Jul 2011   #3
Reid

win 7 64bit pro
 
 

Yes I would always unplug the devices and start every "instance" (new driver, new settings, etc) from scratch. Nothing I do gets the control panel to recognize that I am plugging a jack into a port.
My System SpecsSystem Spec
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28 Jul 2011   #4
carwiz

Windows 7 Pro-x64
 
 

Sometimes the simple things get overlooked. Did you Enable audio in the BIOS?
My System SpecsSystem Spec
28 Jul 2011   #5
Reid

win 7 64bit pro
 
 

Yes, i have it enabled =) Actually I have disabled the audio in the bios and ran through several troubleshooting steps (as in uninstall and reinstall drivers, etc) just because I have felt like I have done everything else, hah.
My System SpecsSystem Spec
28 Jul 2011   #6
Sardonicus

Windows 7 Home Premium 64 bit
 
 

Of course, you're plugging the input jack into the lime port?
-capture-6.jpg


My System SpecsSystem Spec
28 Jul 2011   #7
Reid

win 7 64bit pro
 
 

I have updated my bios. The realtek audio driver is the latest driver (at least was 4 hours ago...) Would my nvidia audio drivers need to be disabled (4 of them in device manager)? I have tried that as well.
Also, even though my speaker sets are a couple years old, they should still be able to be plugged in this motherboard and work. Right? I do not have a 7.2 or even a 5.1 set of HD speakers to try, but I feel it would have the same result. No recognition of any jacks being plugged in and no sound. Thanks for the help, I really appreciate it.
My System SpecsSystem Spec
28 Jul 2011   #8
Reid

win 7 64bit pro
 
 

Yes, I have been using the lime port. I have also tried the other ports only to check for recognition.
My System SpecsSystem Spec
28 Jul 2011   #9
Sardonicus

Windows 7 Home Premium 64 bit
 
 

The only thing that I can think of at this point is to reinstall your chipset drivers.
ASUSTeK Computer Inc. - Motherboards- ASUS M4A89TD PRO/USB3
My System SpecsSystem Spec
28 Jul 2011   #10
Reid

win 7 64bit pro
 
 

I have reinstalled the chipset drivers, updated the bios, uninstalled and reinstalled the latest realtek audio driver, reset cmos, checked and doubled checked everything simple (muted sound, audio enabled in bios, the speakers do work, etc). All this before and after I RMA'ed this board.

There are several similar situations throughout different forums but none of those solutions have solved my problem. I am almost ready to buy a soundcard to remedy this but that seems ridiculous when there is 7.2 capability onboard. Asus recommends reinstalling my operating system. I have not done that yet. Nor do I feel like I need to, but my determination to figure this out will probably drive me to eliminate that option heh.

I want to thank everyone again for their insight and opinions on this matter.
My System SpecsSystem Spec
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 realtek audio not detecting speakers or headphones.




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