Windows 7 and X-Fi conflict


  1. Blade7658
    Posts : 16
    Windows 7 Home Premium 64bit
       New #1

    Windows 7 and X-Fi conflict


    Newbie here, so sorry if I this is a repeat. I searched the forum and couldn't find what I needed. I upgraded to Windows 7 64 bit and my Sound Blaster X-Fi Hendicks that came with the computer is now acting strangely. It is plugged in correctly (according the the jack detection) but in entertainment mode it auto-detects 5.1 but on testing (within Creative Console Launcher) it only plays the left/right channel. In game mode, it only sees 2/2.1 and again only plays left/right channel. My driver is 6.0.1.1376 from 5/5/2010 which was the latest I could find for this card but I am at wit's end. Any help is much appreciated.
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  3. DustSailor
    Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       New #2

    so you've gone through and uninstalled all previous drivers (link on how to completely remove all traces of previous drivers) related to the product and then installed the latest, correct drivers (win7 64bit)? After that did you go into the control panel for the product and search anything that might switch the mode from 2.1 to 5.1? You might also check the windows audio control panel and see if that has anyhting in it, though I don't think it does. I am not at home so I cannot check at this moment (on XP). Let me know
    Last edited by DustSailor; 09 Aug 2011 at 21:41.
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  4. Blade7658
    Posts : 16
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Out of town for a few days, so will uninstall again (just to make sure I removed all and will follow the instructions link - thanks!) and check the panel when I get back. Will reply some time this weekend, thanks!
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  6. DustSailor
    Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       New #4

    let us know when you get back!
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  7. Blade7658
    Posts : 16
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    OK, I feel like an idiot. No driver issues so then I checked (again, for the 100th time I am sure) and see the configure buttom below the playback device list found in the Control Panel. Sure enough, I had "stereo" selected as my configuration. Changed it to "5.1 Surround" and it works fine. Sorry for the confusion, thanks for the reply!
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  8. DustSailor
    Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       New #6

    you are very welcome and I am glad you found the problem. Mark the thread as solved (should have a green button on the very bottom if you scroll down) if you would be so kind
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  10. Blade7658
    Posts : 16
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    DustSailor said:
    you are very welcome and I am glad you found the problem. Mark the thread as solved (should have a green button on the very bottom if you scroll down) if you would be so kind
    Marked it as solved last week, so I think we are good.
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