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Windows 7: X-fi Titanium HD install nightmare. Win7 64

13 Aug 2011   #1
Mewp

Windows 7 Ultimate x64
 
 
X-fi Titanium HD install nightmare. Win7 64

Hey everyone. I just purchased a X-FI Titanium HD. I thought this would be a walk in the park...boy was I wrong. lol.

I'm using Windows 64 ultimate, All updates are current. Windows installs device as "High definition audio device"
I uninstalled all the occurrences and installed the latest driver then restarted. Now I get this in device manager.





My speaker icon has a red x and when clicking on it. I get this.

I have Realtek onboard, uninstalled and disabled before install. Just can't get this to work..Any suggestions? Could it be a driver conflict?


My System SpecsSystem Spec
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14 Aug 2011   #2
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Did you disable your onboard Realtek sound chip in the BIOS? You should do that, if you're going to use an external sound card like the X-Fi.

Also, did you select the X-Fi as your default sound in "Playback Devices"? Right-click on speaker icon in System Tray, select Playback Devices, and then select the X-Fi and push "set default" button. Then you can also set it up with Properties and Configure buttons.
My System SpecsSystem Spec
14 Aug 2011   #3
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

"High definition audio device" is Windows way of saying "I know there is an audio device there but I don't know exactly what audio device, so I am going to use a generic audio driver for it until you install the proper one".

What video card do you have? If the onboard audio is disabled it is likley that all those "High definition audio device" listings are from the video card if it has built in HDMI audio (Nvidia cards for some reason list up to 4 or more audio devices there from their cards that support HDMI audio).
My System SpecsSystem Spec
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14 Aug 2011   #4
Mewp

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by dsperber View Post
Did you disable your onboard Realtek sound chip in the BIOS? You should do that, if you're going to use an external sound card like the X-Fi.

Also, did you select the X-Fi as your default sound in "Playback Devices"? Right-click on speaker icon in System Tray, select Playback Devices, and then select the X-Fi and push "set default" button. Then you can also set it up with Properties and Configure buttons.
I uninstalled the onboard and disabled before installing the X-FI. When I mouse over the speaker it says "no audio output device installed"
and to select default is greyed out.


Quote   Quote: Originally Posted by stormy13 View Post
"High definition audio device" is Windows way of saying "I know there is an audio device there but I don't know exactly what audio device, so I am going to use a generic audio driver for it until you install the proper one".

What video card do you have? If the onboard audio is disabled it is likley that all those "High definition audio device" listings are from the video card if it has built in HDMI audio (Nvidia cards for some reason list up to 4 or more audio devices there from their cards that support HDMI audio).
I totally forgot about my 400 series cards doing that. I disabled both high definition audio controllers in system devices that matched the bus of my video cards.
My System SpecsSystem Spec
14 Aug 2011   #5
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Mewp View Post
I uninstalled the onboard and disabled before installing the X-FI. When I mouse over the speaker it says "no audio output device installed"
and to select default is greyed out.
Fascinating.

Just out of curiosity have you tried manually reinstalling the actual driver from the Creative site? (actually, I just re-read your original post and it looks like you've already tried that)

I have an X-Fi Titanium card in my ASUS P5Q3 system, which also includes an onboard Realtek audio chip (which I've disabled in the BIOS, so it never shows up or gets drivers installed when I reinstall Win7). I also have an ATI HD4670 video card which has the usual HDMI (Realtek as well) audio support on it.

Note that I didn't disable the HDMI audio on the video card, as it didn't cause any conflict or mysterious symptoms. I simply had to select the "Speakers" for the X-Fi card as my default, and of course I didn't have my Properties and Configure buttons grayed out (as I do have sound).






I know I'm not giving you any solution to your problem, but I just point out that with the Realtek HDMI driver installed (instead of the ATI HDMI driver) I have no problem with specifying the X-Fi card as my default sound device.

Just for the sake of comparison, what does Device Manager show is installed as the driver?



My System SpecsSystem Spec
14 Aug 2011   #6
Mewp

Windows 7 Ultimate x64
 
 

What driver version is that in the link you posted? I d/led and tried installing



Looks like my device is already set to default. :/
My System SpecsSystem Spec
14 Aug 2011   #7
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Mewp View Post
What driver version is that in the link you posted? I d/led and tried installing
The driver file that gets downloaded is XFTI_PCDRV_LB_2_17_0008.exe which is about 49MB.

When I run it I get the following initial window after the unpack finishes:



Obviously my device-detect had no problem finding my card, since I didn't get the failure message you've gotten trying to run the driver installer EXE.

Are you sure you didn't disable your X-Fi card itself, somehow?

Your error message screenshot trying to install the driver looks strange... that background and title is not what I would have expected from the current Creative installer. It looks like an older version of that blue background. You're sure you have the correct file downloaded? On the page whose link I posted, there is an "I agree" at the bottom and when you select that there is a popup for the save of the 49MB file. But then I have "always ask" set in Firefox, so that I can always put downloaded files in the proper target folder for future re-use.

Anyway, there's obviously something fundamentally wrong, if the device-detect on your machine is failing to see the X-Fi. You're sure you haven't disabled it or the PCI-e slot somehow???
My System SpecsSystem Spec
14 Aug 2011   #8
Mewp

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by dsperber View Post
Quote   Quote: Originally Posted by Mewp View Post
What driver version is that in the link you posted? I d/led and tried installing
The driver file that gets downloaded is XFTI_PCDRV_LB_2_17_0008.exe which is about 49MB.

When I run it I get the following initial window after the unpack finishes:



Obviously my device-detect had no problem finding my card, since I didn't get the failure message you've gotten trying to run the driver installer EXE.

Are you sure you didn't disable your X-Fi card itself, somehow?
I installed the creative Diag tool and got this error

My System SpecsSystem Spec
14 Aug 2011   #9
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Mewp View Post
I installed the creative Diag tool
Where did you get that program from? Do you have a software CD that came with the card?

I don't have that program, so I can't run it myself.
My System SpecsSystem Spec
14 Aug 2011   #10
Mewp

Windows 7 Ultimate x64
 
 

Here's the link
Creative Worldwide Support
digging deeper, I searched direct sound and it directly correlates with Directx. I ran dxdiag in run and got these errors


My System SpecsSystem Spec
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 X-fi Titanium HD install nightmare. Win7 64




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