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Windows 7: Windows does not recognise new soundcard

05 Dec 2011   #1

Windows 7 Home Premium 64bit
Windows does not recognise new soundcard

I have windows 7 Premium and I have been using my onboard sound (realtek) which came with my Motherboard (ROG Maximus IV).

I then purchased the Asus HDAV 1.3 Deluxe soundcard and installed in my PCI-E slot. The soundcard was not recognised by my pc at all. When I tried to install my driver, it stated that the card wasn't plugged in. I tried every PCI-E slot and eventually took it out and returned it. The shop I bought it from did prove that the card worked fine.

I then purchased the Auzentech X-Fi Home Theater card. Installed that in my PCI-E slot and again it is not recognised. When I try to install the drivers it just tells me that the card isn't installed. Windows has assigned generic driver but states it is not plugged in.

I have since given up (But kept the card) and have gone back to using onboard.

My System SpecsSystem Spec
05 Dec 2011   #2

Windows 7 Ultimate SP1 64-Bit

Welcome to Windows Seven Forums.

When you tried the cards, did you check what was showing in Device Manager?

As you've tried two cards without success, there may be a problem with your motherboard.

You might want to check this Microsoft article: Tips for fixing common sound problems
My System SpecsSystem Spec

 Windows does not recognise new soundcard

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