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Windows 7: Sound crashes after upgrading to windows 7 from vista

15 Jan 2012   #1

Windows 7 Ultimate x64
 
 
Sound crashes after upgrading to windows 7 from vista

I just recently upgraded to Windows 7 from Vista. Before upgrading, everything was fine. Now, I have a rather annoying sound problem. When I play anything that uses flash, the program will freeze up and have to be ended. After this point, the sound on my computer is completely gone until I restart the system. Additionally, I cannot access the volume control panel or anything that deals with the sound settings after this particular event occurs. I've been doing a little bit of research, and it sounds like the IDT sound codec is the problem.
I followed the instructions on this link to a point.
Fixing Flash Crashes after Windows 7 Upgrade: IDT Sound Codec Conflicts with Flash Drivers Causing Crashes | Suite101.com
Here are the instructions that it gives:
Disabling Software at Boot:

Click on the Start button, and then click 'Run…'
In the Run window, type msconfig and click 'OK'.
Go to the ‘Startup’ tab and locate the Startup Item named IDT PC Audio by IDT, Inc.
Uncheck the IDT PC Audio item.
Click 'Apply', and then click 'OK'.
Reboot the laptop for the change to take effect.
Disabling Enhancements:

Click on the Start button, then click Control Panel, and click 'Sound' from the context menu.
Highlight 'Speakers / Headphones' from the list of playback devices, then click on the 'Properties' button.
Go to the 'Enhancements' tab, and check the checkbox labeled 'Disable all enhancements'.
Click 'Apply', and then click 'OK'.
Highlight 'Independent (R.T.C.) Headphones' from the list of playback devices, then click on the 'Properties' button.
Go to the 'Effects' tab, and check the checkbox labels 'Disable System Effects'.
Click 'Apply', and then click 'OK'.
Click 'OK'.


My problem with following these instructions is that I do not have 'Independent (R.T.C.) Headphones' in the list of playback devices. The four playback devices that I have listed are 'Digital Output Device (HDMI)', 'Speakers and Dual Headphones', 'Independent Dual Headphones' and 'SPDIF (Digital Out via HP Dock)'. That being the case, I cannot disable the last portion of the IDT sound codec. As a result, my problem persists. I was wondering if anyone knows how to get around this. Would it be wise to just uninstall the idt sound codec altogether? And if so, how would I do this?
My computer is the HP Pavillion dv7-2185dx Entertainment Notebook PC

I really hope someone here can help me. I am pretty much unable to view anything that uses flash or play any music because of this problem. And please do not recommend uninstalling/reinstalling flash because I have done so at least half a dozen times already.

Addition: 'Independent Dual Headphones' do not have an enhancement tab, therefore I cannot just apply the instructions there

My System SpecsSystem Spec
.

15 Jan 2012   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

Could you fill in the "My System Specs". That would help.

Since you upgraded from Vista to Windows 7, do you actually have the later IDT sound device or do you have the older SigmaTel sound device? With SOME older SigmaTel devices, the newer IDT drivers do not work or work properly. Are you using the same Vista sound drivers? if not give them a try.
My System SpecsSystem Spec
15 Jan 2012   #3

Windows 7 Ultimate x64
 
 

How would I find out if I have the later IDT sound device? I'm a bit of a noob when it comes to the internal mechanisms of my computer.

I added some information to the "My System Specs". I think I added all that would really be necessary. If any of it is wrong or if there is not enough, let me know and I'll try and fix it. Any ideas?
My System SpecsSystem Spec
.


16 Jan 2012   #4

Windows 7 Ultimate x64
 
 

bumping
My System SpecsSystem Spec
17 Jan 2012   #5

Windows 7 Ultimate x64
 
 

Is there anyone out there who can help me?
My System SpecsSystem Spec
17 Jan 2012   #6

Windows 7 Ultimate x64
 
 

Has no one encountered this problem before?
My System SpecsSystem Spec
17 Jan 2012   #7

Windows 7 Professional x64
 
 

Not sure how likely this is to help but if no one else has a solution I'd try it.
Diagnose and repair sound playback problems automatically

EDIT: This is a Microsoft Fix it link.
My System SpecsSystem Spec
17 Jan 2012   #8

Windows 7 Ultimate x64
 
 

I've tried this, no luck with it
My System SpecsSystem Spec
17 Jan 2012   #9

Windows 7 Professional x64
 
 

Your best bet might be to take it into a shop and see if maybe someone knows more than whoever has looked this topic over so far. Maybe reinstalling adobe flash or reinstalling or updating your sound drivers could do something to help but that's not very likely. If all else fails you might just want to back up your data and do a clean install.
My System SpecsSystem Spec
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 Sound crashes after upgrading to windows 7 from vista





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