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Windows 7: New Motherboard, No Sound


22 Jan 2012   #1

Windows 7 Home Premium x64
 
 
New Motherboard, No Sound

Hello guys,

I'm a musician and I just wrote 5 of my best songs and as soon as I finished the last one, I got a blue screen of death and my computer wouldn't even boot. That was with my last motherboard, which was a Gigabyte GA-870A-UD3. I had a lot of problems with that board, it would constantly blue screen about twice a day and I'd have to take out the memory from one slot and put it in another. The motherboard had problems with the memory socket, so when it wouldn't boot, I bought a whole nother motherboard.
I installed my new motherboard, which is an ASUS M5A88-M. I had it profesionally installed, and it now boots up fine and I have access to all my old files. When it booted up though, the only thing that didn't work was the sound. I put in the disc that came with the motherboard and installed the drivers. That didn't work, so I checked the BIOS settings to make sure sound was enabled. It was. I then updated the graphics card, which is an ATI Radeon HD 5800. That didn't work, so I went into my Device Manager and saw what the onboard sound was. The two options were AMD High Definition Audio Device and Realtek. I went to the Realtek site and downloaded the drivers and installed them and still no sound. I then uninstalled every sound driver I saw and it then automatically found them and reinstalled them. I tried inserting my Windows 7 CD and repairing, but it would not let me. There are no exclamation points in the sound driver, it says everything is working.
So I've uninstalled the drivers, reinstalled them... checked for updates to the BIOS and motherboard... I've tried plugging in speakers and headphones into the back green port and the front panel as well with no results. I know they work fine. I've been reading forums and troubleshooting for a week and I'm about to take a sledgehammer to this thing. I need my songs that I just made!!! Can anyone help? Thanks


My System SpecsSystem Spec
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22 Jan 2012   #2

Windows 7 Home premium 64bit SP1
 
 

do you have in device manger in the audio section one of them called high defition audio device? Update that one if it's there by right clicking it and then selecting update driver software. I had a similar problem with my asus mobo but i had to update that one to get it working on mine.
My System SpecsSystem Spec
22 Jan 2012   #3

Windows 7 Home Premium x64
 
 

Hi M1GU31, thanks for responding. Yeah, that's actually one of the first things I tried. It said the best driver for my device was already installed. I tried that option with both options listed there after searching automatically.
My System SpecsSystem Spec
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22 Jan 2012   #4

Windows 7 Home Pre
 
 

Hi,

Have you Tried Going to "Sounds" (Type it in the start bar System sounds) Then Right Clicking on the Realtek and set a default device.

Regs
My System SpecsSystem Spec
22 Jan 2012   #5

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

Since you had the board professionally installed, I would take it back to the person who did so, because ironing out problems such as this are part and parcel of installing a motherboard. It shouldn't cost you anything, except time and aggravation.
My System SpecsSystem Spec
22 Jan 2012   #6

Windows 7 Home Premium x64
 
 

Hi, mrdemon, yes I typed in "System sounds" and now have made sure that the Realtek is the enabled device as you can see in the screen shot. Also in the screen shot you can see I have an MP3 playing, and the volume levels indicate that sound is playing. And yeah, seekermeister, if any of these tips do not solve my sound problem, I will definitely take it back to where I had the mobo installed... it's just that it's far away and very time consuming. I'd also be very curious to see if he can even fix it because I've tried absolutely everything.


<a href="TinyPic - Free Image Hosting, Photo Sharing & Video Hosting" target="_blank"><img src="http://i43.tinypic.com/swu8hh.jpg" border="0" alt="Image and video hosting by TinyPic"></a>
My System SpecsSystem Spec
22 Jan 2012   #7

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

That is one reason why I never use professionals anymore, because when doing a repair such as this, they should take it on themselves to check that a problem like this doesn't exist, before they return the item to the customer and accept payment...however in my experience, they never do.
My System SpecsSystem Spec
22 Jan 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

I'm taking a flyer asking if you've been completely through the bios settings. Could there be a setting to turn on "on board sound device as default". Please have a look and see if you need to enable a feature.
My System SpecsSystem Spec
22 Jan 2012   #9

Windows 7 Home Pre
 
 

truthinnumberz

Looking at your Pic tells me that the sound card is indeed working, On another note have you tried the following.

1, Unplug the Speaker from the BACK and Plug into the Front Panel if you have one.
2, Try the Pink or Black Socket.
3, In the BIOS is there anywhere that is saying HD Only. Maybe Turning this off may help as most speakers dont support this.
4, Is your front panel faulty. This may be causing the Rear speakers not to be activated.

Try these steps please.
My System SpecsSystem Spec
22 Jan 2012   #10

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

What is your speaker setup...analog, digital, HDMI?
My System SpecsSystem Spec
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 New Motherboard, No Sound




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