Windows 7: Driver for sound won't install

7k452B · 09 Feb 2012

Hey guys, I have a Dell Latitude D420 and every time I try to install the 'Sigmatel STAC 92XX C-Major HD Audio Driver' I get an error message that reads the following:

"An error (-5003: 0x20) has occurred while running the setup."

These are the Details that you can see:

Error Code: -5003 : 0x20
Error Information:
>SetupDLL\SetupDLL.cpp (1057)
PAPP:SigmaTel
PVENDOR:SigmaTel (sigmatel.com - sigma tel Resources and Information. This website is for sale!)
PGUID:A462213D-EED4-42C2-9A60-7BDD4D4B0B17
$10.1.0.238
@Windows XP Service Pack 3 (2600) BT_OTHER 232.64

I've read some places that its the program InstallShield that is the problem and to change the folder name which I have tried and still has not worked. Any help would be greatly appreciated. Thanks.

fireberd · 09 Feb 2012

It looks like you are trying to install the Windows XP driver, which is incompatible with Vista/Win 7. Also you need to install the Dell supplied driver as we have found, on the Dell forum, that non-Dell drivers either do not work or do not work correctly. Below are links to the correct Dell downloads for Vista 64/Win 7 64.

Install the Intel motherboard chipset driver from Dell for Vista 64/Win 7 64 Drivers and Downloads | Dell [United States]

Then Install the Dell SigmaTel driver for Vista 64/Win 7 64 Drivers and Downloads | Dell [United States]

Windows 7: Driver for sound won't install

Driver for sound won't install problems?