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Windows 7 - No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64 |
02-10-2012
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#1 | | Windows 7 Ultimate SP1 32 BIT |
No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64 No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64-BIT
Hello everyone.
i have problem with my onboard sound card, i can't hear any sound from speaker or headphone,
i have in the back panel 3 jack, (i don't have front audio panel) 1 Blue - Line In
2 Green - Line Out/Headphone
3 Orange - Microphone
i try all the 3 jacks and nothing it's working.
when i install the windows, windows update install the realtek drivers from microsoft update, no sound from speaker or headphone.
i install the realtek driver from realtek website, still no sound from speaker or headphone. AC97 Audio Codecs, version number is 6305, file named 6305_Vista_Win7_PG537.zip
the AC97 Audio Configuration utility (sound manager) in the system notification area of the taskbar Does not display.
in the sound properties (playback) the speaker icon is show and when i paly music the green bar are bouncing but no sound from speaker or headphone, and when I click on speaker properties there is no information about the "jack informaion" (green jack).
in the sound properties (recording) the are microphone icon, cd player icon, line in icon, aux icon, mono icon, phone line icon, setero mix icon, but when i plug the headphone with microphone the mic green bar not bouncing.
I have tried all kinds drivers and nothing works,
I have tried all kinds solutions,
I have tried the solutions "Windows 7 - Realtek HD Changing Jack output reassignments ( FIX )" not working. Realtek HD Changing Jack output reassignments ( FIX )
I have tried this solutions "Windows 7 - Realtek AC'97, No rear sound" Realtek AC'97, No rear sound
I have tried to play with the bios settings still not working.
my computer spec.:
OS: Windows 7 Ultimate SP1 64-Bit
computer model/name: HP dx5150 MT HP dx5150 Microtower PC*-* HP Business Support Center
Motherboard: MSI MS-7050 (OEM HP)
APU: AMD Athlon 64, 2200 MHz 3500+
Memory: 4GB DDR 400mhz
Chipset: North Bridge: ATI RS480, North Bridge: AMD Hammer IMC, South Bridge: ATI SB400
Graphic: ATI Radeon Xpress 200 (RS480) Chipset
Sound: Realtek ALC655 @ ATI SB400 - AC'97 Audio Controller Hardware ID PCI\VEN_1002&DEV_4370&SUBSYS_3009103C&REV_02
here is the screenshot from everest: here is the screenshot from the sound properties while playing music: here is the screenshot from the sound properties: If anyone can help me I would be happy.
Last edited by urisa; 02-10-2012 at 07:05 AM..
Reason: Add more info.
| My System Specs | | System Manufacturer/Model Number HP Compaq dx6120 MicroTower OS Windows 7 Ultimate SP1 32 BIT CPU Intel Pentium 4 524, 3.06GHz Motherboard HP OEM Memory 2.5GB DDR2 800Mhz Graphics Card Gainward GeForce 8400GS 512MB DDR2 PCI-Express Sound Card Analog Devices 1981B(L) AC'97 Audio Monitor(s) Displays 22" LCD Viewtech W2206S-D Screen Resolution 1680 x 1050 70 Hz Keyboard Microsoft Wireless Keyboard 3000 v2.0 Mouse Microsoft Wireless Mouse 5000 PSU COOLER MASTER eXtreme Power Plus RS500-PCARD3-US 500W Case Raidmax Tornado Cooling Intel Stock Hard Drives Western Digital WD1600AAJB-00J3A0 (160GB),
Seagate ST3160828AS (160GB) Internet Speed 10Mbp Other Info HP Pro WebCam,
Epson Stylus CX4300 All-In-One,
TP-Link TL-WN321G, |
02-10-2012
|
#2 | | |
It could be that the ALC665 uses the Realtek HD driver and not the AC'97, which you can find links to the latest version here, Latest Realtek HD Audio Driver Version
if you haven't tried it yet. | My System Specs | | System Manufacturer/Model Number Me OS Win 7 Ultimate x64 CPU Phenom II x4 955 @ 4 GHz. Motherboard Asus M5A97 EVO Memory 2x2 GB Kingston HyperX DDR3 1600 Graphics Card Sapphire HD 6850 Sound Card X-Fi Xtreme Music w/ Logitech X-530 Monitor(s) Displays Acer S232HL Abid Screen Resolution 1920x1080 Keyboard Logitech Wave Mouse Logitech G5 v2 PSU Antec Earthwatts 650W Green Case Antec Three Hundred Cooling Cooler Master 212 EVO Hard Drives 120 GB OCZ Vertex 3
500 GB Seagate 7200.12 Internet Speed 24000/1000 |
02-10-2012
|
#3 | | Windows 7 Ultimate 32-bit & 64-bit both SP1 |
Hi urisa and welcome to Windows 7 Forums
The reason why the Realtek driver isn't working is because your board doesn't have Realtek audio. The device info you provided, PCI\VEN_1002&DEV_4370&SUBSYS_3009103C&REV_02, points to ATI when checked here: PCI Vendor and Device Lists | My System Specs | | System Manufacturer/Model Number Home Built, N/A OS Windows 7 Ultimate 32-bit & 64-bit both SP1 CPU AMD Athlon (tm) 64 X2 Dual Core Processor 7550 @2.5GHz Motherboard Gigabyte GA-MA770-ES3 Memory 2 x 2GB PC2-6400 (DDR2-800), Ganged Mode, (4GB total) Graphics Card Nvidia GeForce GTX 550 Ti 1GB Sound Card Realtek High Definition on board solution (ALC 892) Monitor(s) Displays ViewSonic VA1912w Widescreen (VGA) Screen Resolution 1440x900 Keyboard Microsoft Digital Media Pro Keyboard (USB) Mouse Microsoft Comfort Optical Mouse 3000 (USB) PSU XFX Pro Series 850W Semi-Modular Case Antec NSK 4000B II Cooling 1 x 80mm Front Inlet (with filter) 1 x 120mm Rear Exhaust Hard Drives OCZ Petrol SSD 64GB SATA III
OCZ Petrol SSD 128GB SATA III
Samsung HD501LJ 500GB SATA II x2
Hitachi HDS721010CLA332 1TB SATA II
1 x Iomega 1.5TB Ext USB 2.0 Internet Speed NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2) Other Info PCI-Express SATA III controller (Marvell 88SE9128 chipset)
Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
Lexmark S305 Printer/Scanner/Copier (USB)
CTF-430 Tablet & Pen
WEI Score: |
02-10-2012
|
#4 | | Windows 7 Ultimate SP1 32 BIT |
motherboard chip image 
Quote: Originally Posted by stormy13 It could be that the ALC665 uses the Realtek HD driver and not the AC'97, which you can find links to the latest version here, Latest Realtek HD Audio Driver Version
if you haven't tried it yet. I already tried to install " Realtek HD driver" But when I try to install it gives me an error message " Device can not be found". 
Quote: Originally Posted by Dwarf Hi urisa and welcome to Windows 7 Forums
The reason why the Realtek driver isn't working is because your board doesn't have Realtek audio. The device info you provided, PCI\VEN_1002&DEV_4370&SUBSYS_3009103C&REV_02, points to ATI when checked here: PCI Vendor and Device Lists I'm sure that is my device because it's what was written in the specifications of the computer, and as you saw it also appears in everest.
And here's a motherboard chip image: | My System Specs | | System Manufacturer/Model Number HP Compaq dx6120 MicroTower OS Windows 7 Ultimate SP1 32 BIT CPU Intel Pentium 4 524, 3.06GHz Motherboard HP OEM Memory 2.5GB DDR2 800Mhz Graphics Card Gainward GeForce 8400GS 512MB DDR2 PCI-Express Sound Card Analog Devices 1981B(L) AC'97 Audio Monitor(s) Displays 22" LCD Viewtech W2206S-D Screen Resolution 1680 x 1050 70 Hz Keyboard Microsoft Wireless Keyboard 3000 v2.0 Mouse Microsoft Wireless Mouse 5000 PSU COOLER MASTER eXtreme Power Plus RS500-PCARD3-US 500W Case Raidmax Tornado Cooling Intel Stock Hard Drives Western Digital WD1600AAJB-00J3A0 (160GB),
Seagate ST3160828AS (160GB) Internet Speed 10Mbp Other Info HP Pro WebCam,
Epson Stylus CX4300 All-In-One,
TP-Link TL-WN321G, |
02-10-2012
|
#5 | | Windows 7 Ultimate 32-bit & 64-bit both SP1 |
That is definitely a Realtek chip, and it is AC'97.
The latest driver (and it is quite old) can be found here: Realtek
Once downloaded (and I note that you already have downloaded it, but do so again in case the copy you have is corrupted), take a look at this to see if you can install the driver that way instead: Device Manager - Install Driver - Vista Forums | My System Specs | | System Manufacturer/Model Number Home Built, N/A OS Windows 7 Ultimate 32-bit & 64-bit both SP1 CPU AMD Athlon (tm) 64 X2 Dual Core Processor 7550 @2.5GHz Motherboard Gigabyte GA-MA770-ES3 Memory 2 x 2GB PC2-6400 (DDR2-800), Ganged Mode, (4GB total) Graphics Card Nvidia GeForce GTX 550 Ti 1GB Sound Card Realtek High Definition on board solution (ALC 892) Monitor(s) Displays ViewSonic VA1912w Widescreen (VGA) Screen Resolution 1440x900 Keyboard Microsoft Digital Media Pro Keyboard (USB) Mouse Microsoft Comfort Optical Mouse 3000 (USB) PSU XFX Pro Series 850W Semi-Modular Case Antec NSK 4000B II Cooling 1 x 80mm Front Inlet (with filter) 1 x 120mm Rear Exhaust Hard Drives OCZ Petrol SSD 64GB SATA III
OCZ Petrol SSD 128GB SATA III
Samsung HD501LJ 500GB SATA II x2
Hitachi HDS721010CLA332 1TB SATA II
1 x Iomega 1.5TB Ext USB 2.0 Internet Speed NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2) Other Info PCI-Express SATA III controller (Marvell 88SE9128 chipset)
Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
Lexmark S305 Printer/Scanner/Copier (USB)
CTF-430 Tablet & Pen
WEI Score: |
02-10-2012
|
#6 | | Windows 7 Ultimate SP1 32 BIT |

Quote: Originally Posted by Dwarf That is definitely a Realtek chip, and it is AC'97.
The latest driver (and it is quite old) can be found here: Realtek
Once downloaded (and I note that you already have downloaded it, but do so again in case the copy you have is corrupted), take a look at this to see if you can install the driver that way instead: Device Manager - Install Driver - Vista Forums
I already downloaded and installed this version and still have problems with the sound,
At least now I can record audio, microphone works,
I can see the bar jumps in the sound properties (recording) while I'm talking.
But still can not hear sound from the speakers or headphones when playing music. Thanks for helping. | My System Specs | | System Manufacturer/Model Number HP Compaq dx6120 MicroTower OS Windows 7 Ultimate SP1 32 BIT CPU Intel Pentium 4 524, 3.06GHz Motherboard HP OEM Memory 2.5GB DDR2 800Mhz Graphics Card Gainward GeForce 8400GS 512MB DDR2 PCI-Express Sound Card Analog Devices 1981B(L) AC'97 Audio Monitor(s) Displays 22" LCD Viewtech W2206S-D Screen Resolution 1680 x 1050 70 Hz Keyboard Microsoft Wireless Keyboard 3000 v2.0 Mouse Microsoft Wireless Mouse 5000 PSU COOLER MASTER eXtreme Power Plus RS500-PCARD3-US 500W Case Raidmax Tornado Cooling Intel Stock Hard Drives Western Digital WD1600AAJB-00J3A0 (160GB),
Seagate ST3160828AS (160GB) Internet Speed 10Mbp Other Info HP Pro WebCam,
Epson Stylus CX4300 All-In-One,
TP-Link TL-WN321G, |
02-10-2012
|
#7 | | Windows 7 Ultimate 32-bit & 64-bit both SP1 |
Check the front panel connections on the motherboard header. In contrast to HD headers, where it doesn't matter if a panel is connected or not, AC'97 headers require a front panel to be connected (or jumpers inserted) so that audio reaches the rear panel. | My System Specs | | System Manufacturer/Model Number Home Built, N/A OS Windows 7 Ultimate 32-bit & 64-bit both SP1 CPU AMD Athlon (tm) 64 X2 Dual Core Processor 7550 @2.5GHz Motherboard Gigabyte GA-MA770-ES3 Memory 2 x 2GB PC2-6400 (DDR2-800), Ganged Mode, (4GB total) Graphics Card Nvidia GeForce GTX 550 Ti 1GB Sound Card Realtek High Definition on board solution (ALC 892) Monitor(s) Displays ViewSonic VA1912w Widescreen (VGA) Screen Resolution 1440x900 Keyboard Microsoft Digital Media Pro Keyboard (USB) Mouse Microsoft Comfort Optical Mouse 3000 (USB) PSU XFX Pro Series 850W Semi-Modular Case Antec NSK 4000B II Cooling 1 x 80mm Front Inlet (with filter) 1 x 120mm Rear Exhaust Hard Drives OCZ Petrol SSD 64GB SATA III
OCZ Petrol SSD 128GB SATA III
Samsung HD501LJ 500GB SATA II x2
Hitachi HDS721010CLA332 1TB SATA II
1 x Iomega 1.5TB Ext USB 2.0 Internet Speed NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2) Other Info PCI-Express SATA III controller (Marvell 88SE9128 chipset)
Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
Lexmark S305 Printer/Scanner/Copier (USB)
CTF-430 Tablet & Pen
WEI Score: |
02-10-2012
|
#8 | | Windows 7 Ultimate SP1 32 BIT |

Quote: Originally Posted by Dwarf Check the front panel connections on the motherboard header. In contrast to HD headers, where it doesn't matter if a panel is connected or not, AC'97 headers require a front panel to be connected (or jumpers inserted) so that audio reaches the rear panel. I added jumpers to the front panel connections on the motherboard header and nothing happen.
i uninstall the drivers and reinstall and still don't have a sound from the speakers or headphones. | My System Specs | | System Manufacturer/Model Number HP Compaq dx6120 MicroTower OS Windows 7 Ultimate SP1 32 BIT CPU Intel Pentium 4 524, 3.06GHz Motherboard HP OEM Memory 2.5GB DDR2 800Mhz Graphics Card Gainward GeForce 8400GS 512MB DDR2 PCI-Express Sound Card Analog Devices 1981B(L) AC'97 Audio Monitor(s) Displays 22" LCD Viewtech W2206S-D Screen Resolution 1680 x 1050 70 Hz Keyboard Microsoft Wireless Keyboard 3000 v2.0 Mouse Microsoft Wireless Mouse 5000 PSU COOLER MASTER eXtreme Power Plus RS500-PCARD3-US 500W Case Raidmax Tornado Cooling Intel Stock Hard Drives Western Digital WD1600AAJB-00J3A0 (160GB),
Seagate ST3160828AS (160GB) Internet Speed 10Mbp Other Info HP Pro WebCam,
Epson Stylus CX4300 All-In-One,
TP-Link TL-WN321G, |
02-10-2012
|
#9 | | Windows 7 Ultimate 32-bit & 64-bit both SP1 |
Do you have a live version of Linux, such as Ubuntu, that you can fire up and see if you have sound there? Don't worry, this won't affect your Windows installation. This way, we can rule out possible hardware issues. | My System Specs | | System Manufacturer/Model Number Home Built, N/A OS Windows 7 Ultimate 32-bit & 64-bit both SP1 CPU AMD Athlon (tm) 64 X2 Dual Core Processor 7550 @2.5GHz Motherboard Gigabyte GA-MA770-ES3 Memory 2 x 2GB PC2-6400 (DDR2-800), Ganged Mode, (4GB total) Graphics Card Nvidia GeForce GTX 550 Ti 1GB Sound Card Realtek High Definition on board solution (ALC 892) Monitor(s) Displays ViewSonic VA1912w Widescreen (VGA) Screen Resolution 1440x900 Keyboard Microsoft Digital Media Pro Keyboard (USB) Mouse Microsoft Comfort Optical Mouse 3000 (USB) PSU XFX Pro Series 850W Semi-Modular Case Antec NSK 4000B II Cooling 1 x 80mm Front Inlet (with filter) 1 x 120mm Rear Exhaust Hard Drives OCZ Petrol SSD 64GB SATA III
OCZ Petrol SSD 128GB SATA III
Samsung HD501LJ 500GB SATA II x2
Hitachi HDS721010CLA332 1TB SATA II
1 x Iomega 1.5TB Ext USB 2.0 Internet Speed NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2) Other Info PCI-Express SATA III controller (Marvell 88SE9128 chipset)
Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
Lexmark S305 Printer/Scanner/Copier (USB)
CTF-430 Tablet & Pen
WEI Score: |
02-10-2012
|
#10 | | Windows 7 Ultimate SP1 32 BIT |

Quote: Originally Posted by Dwarf Do you have a live version of Linux, such as Ubuntu, that you can fire up and see if you have sound there? Don't worry, this won't affect your Windows installation. This way, we can rule out possible hardware issues. yes, i have a live ubuntu cd, I am already run the live cd and try to play sound and I do not hear anything,
in the sound properties (ubuntu) there are all various possibilities like:
Analog Sound
Analog Sound 5.1
Analog Sound 5.1 + Digital Sound
Digital Sound
Digital Sound 5.1
etc.
I tried several options and still not hear anything. Question:
it is possible to ask people to exporting the Registry entries to a file who had managed to solve such problems?
Because I saw that a lot of people who have the same problems like mine and they were able to to solve it.
They simply have a different sound chip (realtek alc655, adi1888, etc.) but the same base (AC'97 Audio)? | My System Specs | | System Manufacturer/Model Number HP Compaq dx6120 MicroTower OS Windows 7 Ultimate SP1 32 BIT CPU Intel Pentium 4 524, 3.06GHz Motherboard HP OEM Memory 2.5GB DDR2 800Mhz Graphics Card Gainward GeForce 8400GS 512MB DDR2 PCI-Express Sound Card Analog Devices 1981B(L) AC'97 Audio Monitor(s) Displays 22" LCD Viewtech W2206S-D Screen Resolution 1680 x 1050 70 Hz Keyboard Microsoft Wireless Keyboard 3000 v2.0 Mouse Microsoft Wireless Mouse 5000 PSU COOLER MASTER eXtreme Power Plus RS500-PCARD3-US 500W Case Raidmax Tornado Cooling Intel Stock Hard Drives Western Digital WD1600AAJB-00J3A0 (160GB),
Seagate ST3160828AS (160GB) Internet Speed 10Mbp Other Info HP Pro WebCam,
Epson Stylus CX4300 All-In-One,
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