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Windows 7: No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64

10 Feb 2012   #1
urisa

Windows 7 Ultimate SP1 32 BIT
 
 
No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64

No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64-BIT

Hello everyone.

i have problem with my onboard sound card, i can't hear any sound from speaker or headphone,
i have in the back panel 3 jack, (i don't have front audio panel)
1 Blue - Line In
2 Green - Line Out/Headphone
3 Orange - Microphone
i try all the 3 jacks and nothing it's working.

when i install the windows, windows update install the realtek drivers from microsoft update, no sound from speaker or headphone.
i install the realtek driver from realtek website, still no sound from speaker or headphone.
AC97 Audio Codecs, version number is 6305, file named 6305_Vista_Win7_PG537.zip
the AC97 Audio Configuration utility (sound manager) in the system notification area of the taskbar Does not display.

in the sound properties (playback) the speaker icon is show and when i paly music the green bar are bouncing but no sound from speaker or headphone, and when I click on speaker properties there is no information about the "jack informaion" (green jack).

in the sound properties (recording) the are microphone icon, cd player icon, line in icon, aux icon, mono icon, phone line icon, setero mix icon, but when i plug the headphone with microphone the mic green bar not bouncing.

I have tried all kinds drivers and nothing works,
I have tried all kinds solutions,
I have tried the solutions "Windows 7 - Realtek HD Changing Jack output reassignments ( FIX )" not working.
Realtek HD Changing Jack output reassignments ( FIX )

I have tried this solutions "Windows 7 - Realtek AC'97, No rear sound"
http://www.sevenforums.com/978243-post9.html
I have tried to play with the bios settings still not working.

my computer spec.:
OS: Windows 7 Ultimate SP1 64-Bit
computer model/name: HP dx5150 MT
HP dx5150 Microtower PC*-* HP Business Support Center
Motherboard: MSI MS-7050 (OEM HP)
APU: AMD Athlon 64, 2200 MHz 3500+
Memory: 4GB DDR 400mhz
Chipset: North Bridge: ATI RS480, North Bridge: AMD Hammer IMC, South Bridge: ATI SB400
Graphic: ATI Radeon Xpress 200 (RS480) Chipset
Sound: Realtek ALC655 @ ATI SB400 - AC'97 Audio Controller
Hardware ID PCI\VEN_1002&DEV_4370&SUBSYS_3009103C&REV_02

here is the screenshot from everest:




here is the screenshot from the sound properties while playing music:


here is the screenshot from the sound properties:






If anyone can help me I would be happy.


My System SpecsSystem Spec
.
10 Feb 2012   #2
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

It could be that the ALC665 uses the Realtek HD driver and not the AC'97, which you can find links to the latest version here,

Latest Realtek HD Audio Driver Version

if you haven't tried it yet.
My System SpecsSystem Spec
10 Feb 2012   #3
Dwarf

Windows 8.1 Pro RTM x64
 
 

Hi urisa and welcome to W7 Forums

The reason why the Realtek driver isn't working is because your board doesn't have Realtek audio. The device info you provided, PCI\VEN_1002&DEV_4370&SUBSYS_3009103C&REV_02, points to ATI when checked here: PCI Vendor and Device Lists
My System SpecsSystem Spec
.

10 Feb 2012   #4
urisa

Windows 7 Ultimate SP1 32 BIT
 
 
motherboard chip image

Quote   Quote: Originally Posted by stormy13 View Post
It could be that the ALC665 uses the Realtek HD driver and not the AC'97, which you can find links to the latest version here,

Latest Realtek HD Audio Driver Version

if you haven't tried it yet.
I already tried to install "Realtek HD driver" But when I try to install it gives me an error message "Device can not be found".


Quote   Quote: Originally Posted by Dwarf View Post
Hi urisa and welcome to W7 Forums

The reason why the Realtek driver isn't working is because your board doesn't have Realtek audio. The device info you provided, PCI\VEN_1002&DEV_4370&SUBSYS_3009103C&REV_02, points to ATI when checked here: PCI Vendor and Device Lists
I'm sure that is my device because it's what was written in the specifications of the computer, and as you saw it also appears in everest.
And here's a motherboard chip image:

My System SpecsSystem Spec
10 Feb 2012   #5
Dwarf

Windows 8.1 Pro RTM x64
 
 

That is definitely a Realtek chip, and it is AC'97.

The latest driver (and it is quite old) can be found here: Realtek

Once downloaded (and I note that you already have downloaded it, but do so again in case the copy you have is corrupted), take a look at this to see if you can install the driver that way instead: Device Manager - Install Driver - Vista Forums
My System SpecsSystem Spec
10 Feb 2012   #6
urisa

Windows 7 Ultimate SP1 32 BIT
 
 

Quote   Quote: Originally Posted by Dwarf View Post
That is definitely a Realtek chip, and it is AC'97.

The latest driver (and it is quite old) can be found here: Realtek

Once downloaded (and I note that you already have downloaded it, but do so again in case the copy you have is corrupted), take a look at this to see if you can install the driver that way instead: Device Manager - Install Driver - Vista Forums

I already downloaded and installed this version and still have problems with the sound,
At least now I can record audio, microphone works,
I can see the bar jumps in the sound properties (recording) while I'm talking.
But still can not hear sound from the speakers or headphones when playing music.

Thanks for helping.
My System SpecsSystem Spec
10 Feb 2012   #7
Dwarf

Windows 8.1 Pro RTM x64
 
 

Check the front panel connections on the motherboard header. In contrast to HD headers, where it doesn't matter if a panel is connected or not, AC'97 headers require a front panel to be connected (or jumpers inserted) so that audio reaches the rear panel.
My System SpecsSystem Spec
10 Feb 2012   #8
urisa

Windows 7 Ultimate SP1 32 BIT
 
 

Quote   Quote: Originally Posted by Dwarf View Post
Check the front panel connections on the motherboard header. In contrast to HD headers, where it doesn't matter if a panel is connected or not, AC'97 headers require a front panel to be connected (or jumpers inserted) so that audio reaches the rear panel.
I added jumpers to the front panel connections on the motherboard header and nothing happen.
i uninstall the drivers and reinstall and still don't have a sound from the speakers or headphones.
My System SpecsSystem Spec
10 Feb 2012   #9
Dwarf

Windows 8.1 Pro RTM x64
 
 

Do you have a live version of Linux, such as Ubuntu, that you can fire up and see if you have sound there? Don't worry, this won't affect your Windows installation. This way, we can rule out possible hardware issues.
My System SpecsSystem Spec
10 Feb 2012   #10
urisa

Windows 7 Ultimate SP1 32 BIT
 
 

Quote   Quote: Originally Posted by Dwarf View Post
Do you have a live version of Linux, such as Ubuntu, that you can fire up and see if you have sound there? Don't worry, this won't affect your Windows installation. This way, we can rule out possible hardware issues.
yes, i have a live ubuntu cd, I am already run the live cd and try to play sound and I do not hear anything,
in the sound properties (ubuntu) there are all various possibilities like:
Analog Sound
Analog Sound 5.1
Analog Sound 5.1 + Digital Sound
Digital Sound
Digital Sound 5.1
etc.

I tried several options and still not hear anything.


Question:
it is possible to ask people to exporting the Registry entries to a file who had managed to solve such problems?
Because I saw that a lot of people who have the same problems like mine and they were able to to solve it.
They simply have a different sound chip (realtek alc655, adi1888, etc.) but the same base (AC'97 Audio)?
My System SpecsSystem Spec
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 No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64




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