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Windows 7: Cannot access Dell/Realtek Sound Manager

27 Feb 2012   #11
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

Any ideas, anyone?


My System SpecsSystem Spec
.
27 Feb 2012   #12
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Give this a try.
Start, type in audio/enter. Realtek HD Audio Manger is at the top on my computer.
My System SpecsSystem Spec
27 Feb 2012   #13
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Give this a try.
Start, type in audio/enter. Realtek HD Audio Manger is at the top on my computer.
Thank you for your reply, Layback Bear. The result is the same. The audio manager window will open but it is blank, as shown in my screenshot earlier.

I'm currently checking out the Dell driver downloads to determine if I missed installing a driver. If I find nothing there I'm going to try running the application in compatibility mode, although that's not necessary on my desktop, which has the Realtek HDA and is running the same OS as my laptop, which is Win 7 Ultimate x64.

I'll let you know about the compatibility mode after I exhaust my search in the Dell driver downloads.

C.B.
My System SpecsSystem Spec
.

27 Feb 2012   #14
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by CBM View Post
Quote   Quote: Originally Posted by Layback Bear View Post
Give this a try.
Start, type in audio/enter. Realtek HD Audio Manger is at the top on my computer.
Thank you for your reply, Layback Bear. The result is the same. The audio manager window will open but it is blank, as shown in my screenshot earlier.

I'm currently checking out the Dell driver downloads to determine if I missed installing a driver. If I find nothing there I'm going to try running the application in compatibility mode, although that's not necessary on my desktop, which has the Realtek HDA and is running the same OS as my laptop, which is Win 7 Ultimate x64.

I'll let you know about the compatibility mode after I exhaust my search in the Dell driver downloads.

C.B.
Well, there are no new or revised drivers to install. I tried compatibility mode for Vista SP2 and Win 7, to no avail. There are no software compatibility issues involved since the application never worked from day one and during the four reinstalls the Realtek software was installed immediately after the chipset and nic drivers were installed (when doing the reformat and custom, clean install from the installation DVD, which contains no third party software, third party drivers or Dell utilities).

This laptop has been a disaster since the day I received it. The motherboard, sound card, fan, USB 2.0 ports have been replaced. The power adapter plug receptacle in the laptop has been replaced three times. I've never been able to access the sound manager. I have purchased six Dell computers in the past nine years, all of them currently in operation in one location or another. I'm not dissatisfied with Dell by any means. Dell has always quickly and efficiently fixed any problems I've had with the other computers; however, Dell, after four attempts, is incapable of fixing the problem I'm experiencing now. I'm going to ask that the laptop be replaced with a new one of the same configuration. Needless to say, I don't expect Dell to do so.

I thank everyone for their time and assistance. I appreciate it very much.

C.B.
My System SpecsSystem Spec
27 Feb 2012   #15
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I have a idea. Right click on the sound speaker on Task Bar and select Playback devices. I have 5 selections on my system. If you have a selections, right click the one you want and set as default.
My System SpecsSystem Spec
27 Feb 2012   #16
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I have a idea. Right click on the sound speaker on Task Bar and select Playback devices. I have 5 selections on my system. If you have a selections, right click the one you want and set as default.
Hey Layback Bear. I've already done that. Realtek is set as the default and all settings are correct in the Properties. All necessary boxes have been checked.

I appreciate your time and assistance.

C.B.
My System SpecsSystem Spec
27 Feb 2012   #17
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I have put in a request for help from others. So keep a watch for more post to help you.
My System SpecsSystem Spec
28 Feb 2012   #18
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.

Download the most recent software\driver form Realtek.


Uninstall the realtek software\driver,restart.


Install the realtek software\driver,restart.


Now,in start search copy paste msconfig and check\ensure that you have\enable in System Configuration Start-up list the Realtek Audio Manager.


Then,go to start\control panel,click on realtek (hd) Audio Manager,click the explanation mark,enable the Display icon in notification area,click ok and ok.

Restart.


Attached Thumbnails
Cannot access Dell/Realtek Sound Manager-panais-2.png  
Attached Images
Cannot access Dell/Realtek Sound Manager-panais.png 
My System SpecsSystem Spec
28 Feb 2012   #19
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

CBM I noticed you have two System Specs, which computer are we working on?
My System SpecsSystem Spec
28 Feb 2012   #20
Dwarf

Windows 8.1 Pro RTM x64
 
 

It's the laptop, XPS-17 L702X. The other is his desktop, XPS 7100, and he states here that he has no problem with that:
Quote   Quote: Originally Posted by CBM View Post
I have the same Realtek Audio and Sound Manager on my XPS 7100 desktop, which is also running Win 7 Ultimate x64, and have no problems whatsoever with it.
My System SpecsSystem Spec
Reply

 Cannot access Dell/Realtek Sound Manager




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