Cannot access Dell/Realtek Sound Manager

Any ideas, anyone?

Layback Bear said:

Give this a try.
Start, type in audio/enter. Realtek HD Audio Manger is at the top on my computer.

Thank you for your reply, Layback Bear. The result is the same. The audio manager window will open but it is blank, as shown in my screenshot earlier.

I'm currently checking out the Dell driver downloads to determine if I missed installing a driver. If I find nothing there I'm going to try running the application in compatibility mode, although that's not necessary on my desktop, which has the Realtek HDA and is running the same OS as my laptop, which is Win 7 Ultimate x64.

I'll let you know about the compatibility mode after I exhaust my search in the Dell driver downloads.

C.B.

CBM said:

Layback Bear said:

Give this a try.
Start, type in audio/enter. Realtek HD Audio Manger is at the top on my computer.

Thank you for your reply, Layback Bear. The result is the same. The audio manager window will open but it is blank, as shown in my screenshot earlier.

I'm currently checking out the Dell driver downloads to determine if I missed installing a driver. If I find nothing there I'm going to try running the application in compatibility mode, although that's not necessary on my desktop, which has the Realtek HDA and is running the same OS as my laptop, which is Win 7 Ultimate x64.

I'll let you know about the compatibility mode after I exhaust my search in the Dell driver downloads.

C.B.

Well, there are no new or revised drivers to install. I tried compatibility mode for Vista SP2 and Win 7, to no avail. There are no software compatibility issues involved since the application never worked from day one and during the four reinstalls the Realtek software was installed immediately after the chipset and nic drivers were installed (when doing the reformat and custom, clean install from the installation DVD, which contains no third party software, third party drivers or Dell utilities).

This laptop has been a disaster since the day I received it. The motherboard, sound card, fan, USB 2.0 ports have been replaced. The power adapter plug receptacle in the laptop has been replaced three times. I've never been able to access the sound manager. I have purchased six Dell computers in the past nine years, all of them currently in operation in one location or another. I'm not dissatisfied with Dell by any means. Dell has always quickly and efficiently fixed any problems I've had with the other computers; however, Dell, after four attempts, is incapable of fixing the problem I'm experiencing now. I'm going to ask that the laptop be replaced with a new one of the same configuration. Needless to say, I don't expect Dell to do so.

I thank everyone for their time and assistance. I appreciate it very much.

C.B.

Layback Bear said:

I have a idea. Right click on the sound speaker on Task Bar and select Playback devices. I have 5 selections on my system. If you have a selections, right click the one you want and set as default.

Hey Layback Bear. I've already done that. Realtek is set as the default and all settings are correct in the Properties. All necessary boxes have been checked.

I appreciate your time and assistance.

C.B.