Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot access Dell/Realtek Sound Manager

22 Feb 2012   #1
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 
Cannot access Dell/Realtek Sound Manager

I have an almost new Dell XPS-17 L702X laptop with Realtek Audio. I'm running Win 7 Ultimate SP1 x64 on it. If I choose to customize my taskbar and place the Realtek Icon on the taskbar it disappears after a few seconds. The only way to access it is to go to my C Drive, Program Files, Realtek and manually open it from there. The Realtech icon then appears on the taskbar; however, if you hover the cursor over the icon for one or two seconds it disappears. If I'm lucky enough to open the Sound Manager application before the icon disappears I must right click on it and select "Open". It cannot be opened by a left single click or double click. Once the Sound Manager window is open it displays nothing. The Sound Manager window can be closed only by using the Processes tab in Task Manager and shutting down the process itself. It cannot be shut down by clicking Realtek in the Task Manager Applications tab.


Dell has tried on three occasions to fix the problem, to no avail, by taking control of the laptop. Realtek Audio has been uninstalled from Programs and Features and then been reinstalled, and the drivers have been uninstalled and reinstalled from within Device Manager. I have uninstalled and reinstalled the OS on four occasions while attempting to fix the problem. I did two reinstalls using the recovery partition, one clean reinstall from the Dell provided OS installation DVD, which contains the OS only (no free third party applications that came with the laptop) and one reinstall from the Dell DataSafe Backup DVDs I made upon receipt of the laptop. A new sound card was installed at Dell's Texas repair facility just last week. The problem remains unsolved.


Thank you in advance for your time and any assistance provided.

C.B.


My System SpecsSystem Spec
.
22 Feb 2012   #2
Sardonicus

Windows 7 Home Premium 64 bit
 
 

Are you using the latest driver from Realtek ?
My System SpecsSystem Spec
22 Feb 2012   #3
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Sardonicus View Post
Are you using the latest driver from Realtek ?
Both Dell and I have installed the latest drivers from Dell's download website and Realtek's website. Actually, Realtek prefers that I use the driver from Dell's download page because of Dell's customization of the Sound Manager. It doesn't really matter because the problem remains as none of the drivers eliminated the problem. Dell has escalated my problem concerning this issue but they've done that twice before and I never heard from them again so I don't expect to hear from them this time.

The motherboard was replaced a few weeks ago and the sound card was replaced last week. My only remaining option is to ask Dell to send me a new hard drive with the OS and third party software already imaged on it, although I don't know why that would help me in any way.

What I find hard to understand is that I can find no evidence of anyone else having this problem. The audio is working fine and earphones work fine when connected to the laptop. I simply cannot find a way to keep the icon on the taskbar, the Sound Manager either won't open or opens to a blank window and the Sound Manager window cannot be closed unless I manually shut it down in Task Manager. The hardware has been replaced and the software has been replaced. I have the same Realtek Audio and Sound Manager on my XPS 7100 desktop, which is also running Win 7 Ultimate x64, and have no problems whatsoever with it.

Thank you for your prompt reply. I appreciate it.
My System SpecsSystem Spec
.

22 Feb 2012   #4
Sardonicus

Windows 7 Home Premium 64 bit
 
 

When customizing the Notification Area Icons, did you select "Show icons and notifications" as the behavior for the Realtek HD Audio Manager?

Cannot access Dell/Realtek Sound Manager-capture.jpg


My System SpecsSystem Spec
22 Feb 2012   #5
fireberd

Windows 10 64 bit
 
 

I do a lot of support on the Dell community support forum, but mainly Desktop Hardware. However, we have found that Dell sound drivers need to be used. Non-Dell either do not work or do not work correctly.

There is a Dell restore partition on the hard drive, accessed by F8 at POST (Power On Self Test) that will allow restoring the PC to the original factory condition and no discs are needed. You can consider this, if it gets to that point. How to run Dell PC Restore

I see you have also posted on the Dell forum. That should be the best place to get an answer.
My System SpecsSystem Spec
22 Feb 2012   #6
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

[QUOTE=Sardonicus;1809217]When customizing the Notification Area Icons, did you select "Show icons and notifications" as the behavior for the Realtek HD Audio Manager?

Yes, I did. It makes no difference. As soon as the cursor is hovered over the icon it disappears.

I appreciate your assistance, Sardonicus. By the way, have you ever heard of a music album by Spirit named "Twelve Dreams of Dr. Sardonicus"?

C.B.
My System SpecsSystem Spec
22 Feb 2012   #7
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by fireberd View Post
I do a lot of support on the Dell community support forum, but mainly Desktop Hardware. However, we have found that Dell sound drivers need to be used. Non-Dell either do not work or do not work correctly.

There is a Dell restore partition on the hard drive, accessed by F8 at POST (Power On Self Test) that will allow restoring the PC to the original factory condition and no discs are needed. You can consider this, if it gets to that point. How to run Dell PC Restore

I see you have also posted on the Dell forum. That should be the best place to get an answer.
Hello fireberd. The driver from Dell does not help. I have already used the Dell recovery partition via F8 on two occasions. It did not solve the problem.

I appreciate your time and assistance.

C.B.
My System SpecsSystem Spec
23 Feb 2012   #8
fireberd

Windows 10 64 bit
 
 

I havent' checked your post on the Dell forum this morning, but Jim probably responded to you. He is the Laptop audio guru on the forum.

I don't have RealTek so I can't confirm that what you want to do is how it should work.
My System SpecsSystem Spec
26 Feb 2012   #9
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by fireberd View Post
I havent' checked your post on the Dell forum this morning, but Jim probably responded to you. He is the Laptop audio guru on the forum.

I don't have RealTek so I can't confirm that what you want to do is how it should work.
Hey fireberd,

I've spent hours and hours searching online and through several forums. I appear to be the only one experiencing this problem and Dell (after three attempts via live chat, a motherboard replacement and sound card replacement) seems unable to solve the problem. I'm almost ready to ask Dell to replace the laptop.

C.B.
My System SpecsSystem Spec
26 Feb 2012   #10
CBM

1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
 
 

I was finally able to once again open the Sound Manager after several hours of trying. I have attached a screenshot showing what I see when the Sound Manager is open. I have no access to any of the settings.

I thank everyone for your time and assistance. I appreciate it very much. I'm simply going to have to live with the problem.

C.B.


Attached Thumbnails
Cannot access Dell/Realtek Sound Manager-realtek-05.png  
My System SpecsSystem Spec
Reply

 Cannot access Dell/Realtek Sound Manager




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Difference between Realtek HD Audio Manager & Realtek HD Audio Driver
It's been a year since I migrated from Windows XP to Windows 7 which I downloaded Realtek HD Audio Manager R2.70 and audio has been working fine except the only issue it didn't come with 'Stereo Mix' preventing capability to record sound direct from the soundcard. It took me 14 months to restore...
Sound & Audio
Distortion sound using onboard realtek sound card on windows 7ultimate
Hello,i recently upgrade my system from xp to windows7,i use the same realtek driver and get distortions!I try severall drivers,disable all enhancements/levels on speakers properties with no result(2.1speakers-),i configure them in stereo mode,i reduce the default format to 44100 16bits(cd...
Sound & Audio
No sound, Realtek sound inputs assigned randomly
The realtek audio managers shows that the front two inputs, front mic and headphones, are always plugged in when there is nothing in them at all. When I plug in my speakers to the back green input for sound it inputs both the green one, front speakers out, and the blue input, line in. Now I get...
Sound & Audio
Difficulty with 5.1 sound, Realtek HD Audio Manager
I am posting because I am having trouble getting my 5.1 system to work with my Acer Aspire 7551 laptop the way I want it to. My laptop is connected to my receiver by HDMI, but Realtek HD Audio Manager only supports stereo sound. I have attached a screenshot. Sound only comes out of the front L and...
Sound & Audio
No Sound - Realtek HD Manager Misreading
My sound has always been working just fine. I usually had it plugged in the front panel of my Ultra eTorque case and I had the Realtek HD audio driver installed. But earlier today, I moved my computer to the living room to connect it to the TV through the DVI port and when I had my computer...
Sound & Audio
What Happened to my Realtek Sound Manager ??
I just installed the latest R2.40 drivers and now i dont have no realtek sound manager, i kinda need it since i wana set ma front and back panel audio to stream the same audio at once, because having to set and switch between the 2 wen i wana use either is rather annoying:cry::sarc:
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:48.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App