New
#1
USB Headset problem on W7 - Noise in sound, stop working after x mins
Good night, this problem is very annoying:
I bought Logitech Headset F540, when I connect the base to my computer with USB, first I can hear a noise in the sound, then after X minutes the sound stop working.
I sent an email to logitech support and they said to me that there is no problem in their drivers (Because they don have), I tested the Headset on Linux and there was no noise and I was able to hear my music a long time. There is no problem on the headset hardware.
So, I searched a lot, I found some posts here on sevenforums, but I do not find any solution to the problem, I saw too that this problem is not only on Logitech but Sennheiser and ClearChat.
I found a post on Microsoft site to trace USB events (USB Event Tracing For Windows). I launched this commands:
C:\>Logman start Usbtrace -p Microsoft-Windows-USB-USBPORT PowerDiagnostics -o usbtrace.etl -ets -nb 128 640 -bs 128
El comando se completó correctamente.
C:\>logman update usbtrace -p Microsoft-Windows-USB-USBHUB -ets
El comando se completó correctamente.
C:\>Logman stop Usbtrace -ets
El comando se completó correctamente.
And the output is a capture file containing information about USB events, I made this while plugin the base via USB and when the error is present I stoped the utiliy.
With Microsoft Network Monitor I am able to see what happen, but I can not find the solution for the issue:
87 11:23:15 p.m. 17/03/2012 1.8251883 (10824) USB Hub Past Exception Logged USBHub USBHub:USB Hub Past Exception Logged
Frame: Number = 87, Captured Frame Length = 185, MediaType = NetEvent
+ NetEvent:
USBHub: USB Hub Past Exception Logged
- UsbHub: USB Hub Past Exception Logged
- USBHUB_ETW_EVENT_HUB_PAST_EXCEPTION: USB Hub Past Exception Logged
fid_TimeElapsedBeforeLogStart: 441458799246 (0x66C8FEB28E)
+ HostController: 1a-0
+ fid_USBHUB_Hub:
fid_PortNumber: 0 (0x0)
fid_Class: 123 (0x7B)
fid_NtStatus: 3221225473 (0xC0000001)
fid_UsbdStatus: 3221225476 (0xC0000004)
fid_DebugText: HubErr_SetUsbWakeFailed
89 11:23:15 p.m. 17/03/2012 1.8251896 (10824) USB Hub Past Exception Logged USBHub USBHub:USB Hub Past Exception Logged
Frame: Number = 89, Captured Frame Length = 184, MediaType = NetEvent
+ NetEvent:
USBHub: USB Hub Past Exception Logged
- UsbHub: USB Hub Past Exception Logged
- USBHUB_ETW_EVENT_HUB_PAST_EXCEPTION: USB Hub Past Exception Logged
fid_TimeElapsedBeforeLogStart: 371350253522 (0x5676332FD2)
+ HostController: 1a-0
+ fid_USBHUB_Hub:
fid_PortNumber: 2 (0x2)
fid_Class: 91 (0x5B)
fid_NtStatus: 3221225524 (0xC0000034)
fid_UsbdStatus: 0 (0x0)
fid_DebugText: GenErr_UserIoctlFailed
After some tries, Windows launched an internal USB Reset port, and finally, the headset stop working.
Please, does somebody know about this? How can I fix the issue? Where is the correct place to post this thread?
You can find the event trace file in this link: usbtrace.etl - Speedy Share - upload your files here
Thank you very much!