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Windows 7: USB Headset problem on W7 - Noise in sound, stop working after x mins

17 Mar 2012   #1

Windows 7 Professional x64
 
 
USB Headset problem on W7 - Noise in sound, stop working after x mins

Good night, this problem is very annoying:
I bought Logitech Headset F540, when I connect the base to my computer with USB, first I can hear a noise in the sound, then after X minutes the sound stop working.

I sent an email to logitech support and they said to me that there is no problem in their drivers (Because they don have), I tested the Headset on Linux and there was no noise and I was able to hear my music a long time. There is no problem on the headset hardware.

So, I searched a lot, I found some posts here on sevenforums, but I do not find any solution to the problem, I saw too that this problem is not only on Logitech but Sennheiser and ClearChat.

I found a post on Microsoft site to trace USB events (USB Event Tracing For Windows). I launched this commands:
C:\>Logman start Usbtrace -p Microsoft-Windows-USB-USBPORT PowerDiagnostics -o usbtrace.etl -ets -nb 128 640 -bs 128
El comando se completó correctamente.

C:\>logman update usbtrace -p Microsoft-Windows-USB-USBHUB -ets
El comando se completó correctamente.

C:\>Logman stop Usbtrace -ets
El comando se completó correctamente.

And the output is a capture file containing information about USB events, I made this while plugin the base via USB and when the error is present I stoped the utiliy.

With Microsoft Network Monitor I am able to see what happen, but I can not find the solution for the issue:

87 11:23:15 p.m. 17/03/2012 1.8251883 (10824) USB Hub Past Exception Logged USBHub USBHub:USB Hub Past Exception Logged
Frame: Number = 87, Captured Frame Length = 185, MediaType = NetEvent
+ NetEvent:
USBHub: USB Hub Past Exception Logged
- UsbHub: USB Hub Past Exception Logged
- USBHUB_ETW_EVENT_HUB_PAST_EXCEPTION: USB Hub Past Exception Logged
fid_TimeElapsedBeforeLogStart: 441458799246 (0x66C8FEB28E)
+ HostController: 1a-0
+ fid_USBHUB_Hub:
fid_PortNumber: 0 (0x0)
fid_Class: 123 (0x7B)
fid_NtStatus: 3221225473 (0xC0000001)
fid_UsbdStatus: 3221225476 (0xC0000004)
fid_DebugText: HubErr_SetUsbWakeFailed

89 11:23:15 p.m. 17/03/2012 1.8251896 (10824) USB Hub Past Exception Logged USBHub USBHub:USB Hub Past Exception Logged
Frame: Number = 89, Captured Frame Length = 184, MediaType = NetEvent
+ NetEvent:
USBHub: USB Hub Past Exception Logged
- UsbHub: USB Hub Past Exception Logged
- USBHUB_ETW_EVENT_HUB_PAST_EXCEPTION: USB Hub Past Exception Logged
fid_TimeElapsedBeforeLogStart: 371350253522 (0x5676332FD2)
+ HostController: 1a-0
+ fid_USBHUB_Hub:
fid_PortNumber: 2 (0x2)
fid_Class: 91 (0x5B)
fid_NtStatus: 3221225524 (0xC0000034)
fid_UsbdStatus: 0 (0x0)
fid_DebugText: GenErr_UserIoctlFailed

After some tries, Windows launched an internal USB Reset port, and finally, the headset stop working.

Please, does somebody know about this? How can I fix the issue? Where is the correct place to post this thread?

You can find the event trace file in this link: usbtrace.etl - Speedy Share - upload your files here

Thank you very much!

My System SpecsSystem Spec
.

18 Mar 2012   #2

Win 7 Ultimate x64
 
 

Please remove any driver from device manager for it and reinstall
My System SpecsSystem Spec
18 Mar 2012   #3

Windows 7 Professional x64
 
 

If you see my post, I said that logitech did not install any driver, the headset is only using existing drivers as you can see in this image: imgur: the simple image sharer.

Anyway, I removed the device and then re install it by plug in the USB. The same behavior was detected after do this.

Any other sugestion?

Thanks.
My System SpecsSystem Spec
.


18 Mar 2012   #4

windows 7 home premium 64 bit
 
 

More information needed. Describe your connections in detail. Are you connecting to a soundcard jack. If so, what type of soundcard. Is there a multimedia speaker system connected to your computer. What are we working with. We can't see your setup.
My System SpecsSystem Spec
19 Mar 2012   #5

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by quickdraw2011 View Post
More information needed. Describe your connections in detail. Are you connecting to a soundcard jack. If so, what type of soundcard. Is there a multimedia speaker system connected to your computer. What are we working with. We can't see your setup.
I only have to connect the base of the headset on the PC through a USB port, that's all. I am not using soundcard jack, there is no multimedia speaker, there is only eight USB port, two of them used by mouse and keyboard, one of them is used to connect the headset via USB.

This is not a problem of hardware because I tested the headset on archlinux, there is not a problem on the USB ports because I tested on each port. Maybe it is something on usb/audio driver, in the event capture file is everything about the behavior.
My System SpecsSystem Spec
19 Mar 2012   #6

windows 7 home premium 64 bit
 
 

What you do is: go to the control panel, go to hardware and sound (or sound, depending on how yours is set up), when it pops up you should see default device/or speakers, and your logitech headphone, right click on logitech, and set as default listening device/ default sound, and that should do it, you can go to the microphone tab/or microphone and set your levels, i usually leave mine as default

Off to bed now. Will check your reply later.
My System SpecsSystem Spec
19 Mar 2012   #7

Windows 7 Professional x64
 
 

It is not about default device, please, read careful my first post, I can hear the sound, the headset is working, but after some seconds or minutes, I can hear noises and then the headset stopped working abruptly.

I include the event trace file of what happened to the headset when the behavior is present.
My System SpecsSystem Spec
19 Mar 2012   #8

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by juaxor View Post
It is not about default device, please, read careful my first post, I can hear the sound, the headset is working, but after some seconds or minutes, I can hear noises and then the headset stopped working abruptly.

I include the event trace file of what happened to the headset when the behavior is present.
Take a look at this article. Try some of the fixes there. If this still does not solve your sound issue let me know.

My USB headphones disable my computers sound - Microsoft Answers
My System SpecsSystem Spec
19 Mar 2012   #9

Windows 7 Professional x64
 
 

The link you put is not related with my issue.

Anyway, I tried this:
* Uninstall all the host usb controllers, restart computer.
* Uninstall Logitech Headset F540 device, reinstall by plug in the USB to the computer, restart computer.
* Disable selective USB suspend on energy options.
* Log the events on a capture file (usbtrace.etl - Speedy Share - upload your files here)
* On linux and Windows XP = It worked as it should be

A summary
I do not have any other sound device, I have 8 USB ports: 2 for mouse and keyboard, 1 for headset. I can hear the music, it is working perfectly until some minutes when the headset begins to produce noise and suddenly stop working.

It is not problem of hardware because I tested the headset a long day with my linux. I tested too on Windows XP and worked perfectly. The issue is only present on Windows 7. In my opinion, it is a problem of usb drivers on Windows 7.


This is the order of the exceptions on the event trace file:
* HubErr_SetUsbWakeFailed
* GenErr_UserIoctlFailed x 3
* HubErr_SetUsbWakeFailed x 7
* InitializeDeviceFailure
* GenErr_UserIoctlFailed
* ExcessiveDriverResetsDetected
* GenErr_UserIoctlFailed
* HubErr_SetUsbWakeFailed x 7
Start IOCTL_INTERNAL_USB_RESET_PORT

At this time, the headset stopped working because the internal USB reset port.
Any help is appreciated

Thanks!
My System SpecsSystem Spec
22 Mar 2012   #10

windows 7 home premium 64 bit
 
 

Sorry, for not getting back to you earlier, but I'm spread over several forums.

Reading through what has been already done, and what has still not.

Here are my suggestions:

1. List your hardware setup.

2. Screenshot of Audio Devices in the Control Panel.

3. Check Device Manager to see whats going on in here.

4. Update Chipset Drivers.

5. Post Full System Specifications.

Once you have posted the required information. Someone will get back to you.

QuickDraw
My System SpecsSystem Spec
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 USB Headset problem on W7 - Noise in sound, stop working after x mins





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