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Windows 7: how to fix audio problem in WIN 7

29 Apr 2012   #1
anna92

Windows 7 Ultimate 32-bit
 
 
how to fix audio problem in WIN 7

im having some difficulties in fixing my audio device. i googled n even went to youtube to learn to fix it but nothing changed. i did almost everything stated.i tried to update my driver but it said "device cannot start (code 10). help please.
im using acer aspire 4520.




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29 Apr 2012   #2
fireberd

Windows 7/8.1/10 64 bit
 
 

Code 10 is usually a driver error. Are you using the Acer supplied sound driver (or trying to install it)? If not that is the first step, many times non-vendor sound drivers will not work or not work correctly.

I see you also have what looks like HDMI audio from the ATI Video Card, that also has the Code 10. There can also be some type of conflict that is causing the Code 10. Disable the ATI audio in the Device Manager and see if that will allow you to install the Acer sound driver.
My System SpecsSystem Spec
29 Apr 2012   #3
anna92

Windows 7 Ultimate 32-bit
 
 

what's the difference between using acer supplied sound driver and installing it? sorry, im kinda new to this. i disabled ATI and also tried reinstall realtek before and didnt work.
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29 Apr 2012   #4
fireberd

Windows 7/8.1/10 64 bit
 
 

Many times, PC Vendors will have a custom OEM motherboard and chipset implementation which requires the vendor's drivers for a device to work properly. The sound chip vendor, such as Realtek has generic drivers and if the PC vendor does not do anything special then the generic sound chip vendor's drivers will work OK. I've seen statements on RealTek and IDT sites about this exact subject.

I do a lot of support on the Dell users forum and we see this specific problem frequently on there. Dell drivers must be used for all functions to work. In fact the generic chip vendor's drivers won't even install on some systems.

This may not be the problem with your specific situation, but the first step is to install the PC vendor's sound drivers.
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01 May 2012   #5
anna92

Windows 7 Ultimate 32-bit
 
 

oh, okay. thanks what should i do after installing the driver?
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 how to fix audio problem in WIN 7




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