Solved No sound after new videocard installation.

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CocoBanana

New member
Hello! I am a new member and I have registered here just because I require computer support. Forgive me if I am an XP user and joined an Win7 forum. But I hope you can help me out here.
First of all my computer specs:
AMD Athlon 63 Processor 3500+ at 2.2Ghz (single-core)
1GB of RAM
A 2GB Nvidia GeForce GT430 videocard.
My OS is Windows XP Professional version 2002 Service Pack 3.
My problem is:
First off, my computer is very old (I got it around 2005). It used to have a Ati Radeon x800Series videocard, but I had powers with my fan in the powersource so I had it sent to the IT's. I found out that apparently my videocard was malfunctioning too, so I had it changed to a 2GB Nvidia GeForce GT430.
Before any of this happened, I had perfectly working sound on my computer. So moving on to the problem, I got my computer, but there was NO SOUND. I tried to do what I'd always do, that is update the drivers. I tried updating the drivers, get the newest ones avaiable. That sadly didn't work. I checked out on forums that my BIOS might have a problem. So I went into BIOS, went into intergratted something (I can't remember exactly). There were onboard devices. There was the Realtek AC 97 (I think) , somesort of Nvidia Lan and Nvidia MAC Lan. My realtek and the Nvidia device was set to auto, the forums I were on said it should be set to enabled, I did not have an option like that. Some people told me to go to some system manager ( I can't remember exactly) Basically, there you could find the Windows Audio options, I was told to enabled it, it was enabled already. I tried reinstalling windows, nothing would work. Oh and by the way when I go to Control Panel> Sounds and Media devices, it says I have no audio device. I have went to Run>Dxdiag it said "No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
" I hope everyone can help me out here. :(
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
CocoBanana said:
Hello! I am a new member and I have registered here just because I require computer support. Forgive me if I am an XP user and joined an Win7 forum. But I hope you can help me out here.
First of all my computer specs:
AMD Athlon 63 Processor 3500+ at 2.2Ghz (single-core)
1GB of RAM
A 2GB Nvidia GeForce GT430 videocard.
My OS is Windows XP Professional version 2002 Service Pack 3.
My problem is:
First off, my computer is very old (I got it around 2005). It used to have a Ati Radeon x800Series videocard, but I had powers with my fan in the powersource so I had it sent to the IT's. I found out that apparently my videocard was malfunctioning too, so I had it changed to a 2GB Nvidia GeForce GT430.
Before any of this happened, I had perfectly working sound on my computer. So moving on to the problem, I got my computer, but there was NO SOUND. I tried to do what I'd always do, that is update the drivers. I tried updating the drivers, get the newest ones avaiable. That sadly didn't work. I checked out on forums that my BIOS might have a problem. So I went into BIOS, went into intergratted something (I can't remember exactly). There were onboard devices. There was the Realtek AC 97 (I think) , somesort of Nvidia Lan and Nvidia MAC Lan. My realtek and the Nvidia device was set to auto, the forums I were on said it should be set to enabled, I did not have an option like that. Some people told me to go to some system manager ( I can't remember exactly) Basically, there you could find the Windows Audio options, I was told to enabled it, it was enabled already. I tried reinstalling windows, nothing would work. Oh and by the way when I go to Control Panel> Sounds and Media devices, it says I have no audio device. I have went to Run>Dxdiag it said "No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
" I hope everyone can help me out here. :(
Click to expand...
Go to start and type: Device Manager and press enter. Double click on the sound, viseo and game controllers section and post a screenshot of it using Snipping Tool:How to Use the Snipping Tool in Vista - Vista Forums
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion P7-1010
OS
Windows 7 Professional x64 Service Pack 1
CPU
AMD Athlon X4 645
Motherboard
Foxxcon N-Alvorix RS880
Memory
6GB DDR3 1066
Graphics Card(s)
Sapphire Radeon HD 5670 512MB GDDR5
Sound Card
Realtek Integrated Audio
Monitor(s) Displays
HP 2011x
Screen Resolution
1600x900
Hard Drives
1. Crucial M4 128GB SSD
2. 1TB Seagate Barracuda 7200.12 RPM
3. 1TB Western Digital Caviar Green 5400RPM
PSU
Seasonic S12 II Bronze 380 Watt
Case
HP OEM
Cooling
Coolermaster Heatsink, AVC Case Fan
Keyboard
HP OEM- Made by Chicony
Mouse
HP OEM- Made by Logitech
Internet Speed
20MBit Down/4 Up
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer 10
Last edited:

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
windude99 said:
CocoBanana said:
Hello! I am a new member and I have registered here just because I require computer support. Forgive me if I am an XP user and joined an Win7 forum. But I hope you can help me out here.
First of all my computer specs:
AMD Athlon 63 Processor 3500+ at 2.2Ghz (single-core)
1GB of RAM
A 2GB Nvidia GeForce GT430 videocard.
My OS is Windows XP Professional version 2002 Service Pack 3.
My problem is:
First off, my computer is very old (I got it around 2005). It used to have a Ati Radeon x800Series videocard, but I had powers with my fan in the powersource so I had it sent to the IT's. I found out that apparently my videocard was malfunctioning too, so I had it changed to a 2GB Nvidia GeForce GT430.
Before any of this happened, I had perfectly working sound on my computer. So moving on to the problem, I got my computer, but there was NO SOUND. I tried to do what I'd always do, that is update the drivers. I tried updating the drivers, get the newest ones avaiable. That sadly didn't work. I checked out on forums that my BIOS might have a problem. So I went into BIOS, went into intergratted something (I can't remember exactly). There were onboard devices. There was the Realtek AC 97 (I think) , somesort of Nvidia Lan and Nvidia MAC Lan. My realtek and the Nvidia device was set to auto, the forums I were on said it should be set to enabled, I did not have an option like that. Some people told me to go to some system manager ( I can't remember exactly) Basically, there you could find the Windows Audio options, I was told to enabled it, it was enabled already. I tried reinstalling windows, nothing would work. Oh and by the way when I go to Control Panel> Sounds and Media devices, it says I have no audio device. I have went to Run>Dxdiag it said "No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
" I hope everyone can help me out here. :(
Click to expand...
Go to start and type: Device Manager and press enter. Double click on the sound, viseo and game controllers section and post a screenshot of it using Snipping Tool:How to Use the Snipping Tool in Vista - Vista Forums
Click to expand...

I am an XP user by the way, here's the screenshot.
View image: Computerproblem
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
Its sounds like there's either a problem with your sound card or in the bios. You could try unplugging your pc and takin the cmos battery out for a few mins as this should reset your bios to default settings then try your sound again and see if its working
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 Ultimate
CPU
P4 2.8
Memory
1gb
Graphics Card(s)
Gigabyte Geforce 6600
Screen Resolution
1280x1040
Hard Drives
160gb
PSU
500w
andrewtjb said:
Its sounds like there's either a problem with your sound card or in the bios. You could try unplugging your pc and takin the cmos battery out for a few mins as this should reset your bios to default settings then try your sound again and see if its working
Click to expand...

What is exactly the CMOS Battery? Is it the power source with the fan?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
CocoBanana said:
andrewtjb said:
Its sounds like there's either a problem with your sound card or in the bios. You could try unplugging your pc and takin the cmos battery out for a few mins as this should reset your bios to default settings then try your sound again and see if its working
Click to expand...

What is exactly the CMOS Battery? Is it the power source with the fan?
Click to expand...

Nevermind! I have removed the battery for a few minutes, then put my computer back together (The battery was really close to the videocard slot, so I had to take it out to remove the battery). Unfortunately nothing worked, I still have no sound :cry:
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
Do you have headphone ports? do headphones work? line out?

do you have a special control panel for the sound or some special sound software at the bottom right hand corner where the clock is? If you do many of them have a "test" feature.

By the way, does your video card have an HDMI port? If it does, it probably automatically disabled your on board audio. The only way to check is BIOS, but I know you've done that already. Check windows sound control panel to see if you can disable HDMI audio device.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro 64 bit SP1
CPU
Intel Core i7 950 Quad OC'ed to 3.2 GHZ
Motherboard
ASRock X58
Memory
12GB DDR 3
Graphics Card(s)
Radeon HD 5870 1GB
Sound Card
Onboard
Monitor(s) Displays
23" Acer HD
Screen Resolution
1920x1080
Hard Drives
128GB SSD
PSU
700W
Case
Coolermaster
Antivirus
Avast Free
Browser
Firefox
event3horizon said:
Do you have headphone ports? do headphones work? line out?

do you have a special control panel for the sound or some special sound software at the bottom right hand corner where the clock is? If you do many of them have a "test" feature.

By the way, does your video card have an HDMI port? If it does, it probably automatically disabled your on board audio. The only way to check is BIOS, but I know you've done that already. Check windows sound control panel to see if you can disable HDMI audio device.
Click to expand...

My videocard has an HDMI port, I don't have no sound controller near my clock. I also installed realtek HD audio, but it won't show as installed. And I have NO idea how to disable the HDMI port..
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
Ok here's what to do:

Uninstall the video drivers from add/remove programs
then Uninstall the sound drivers and reboot.

Then, install the nvidia video drivers (latest), CUSTOM.. and disable the HDMI audio driver. It should give you an option to disable it. Keep everything else checked and install the drivers.

After that, install your sound drivers and test.

If you don't know where to toggle onboard audio in the BIOS, this may work as an alternate.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro 64 bit SP1
CPU
Intel Core i7 950 Quad OC'ed to 3.2 GHZ
Motherboard
ASRock X58
Memory
12GB DDR 3
Graphics Card(s)
Radeon HD 5870 1GB
Sound Card
Onboard
Monitor(s) Displays
23" Acer HD
Screen Resolution
1920x1080
Hard Drives
128GB SSD
PSU
700W
Case
Coolermaster
Antivirus
Avast Free
Browser
Firefox
event3horizon said:
Ok here's what to do:

Uninstall the video drivers from add/remove programs
then Uninstall the sound drivers and reboot.

Then, install the nvidia video drivers (latest), CUSTOM.. and disable the HDMI audio driver. It should give you an option to disable it. Keep everything else checked and install the drivers.

After that, install your sound drivers and test.

If you don't know where to toggle onboard audio in the BIOS, this may work as an alternate.
Click to expand...

I have tried doing this, but unfortunately it didn't work. I didn't see an HDMI option while installing my Nvidia drivers, I've read some threads on other forums, and found out I should try disable the HD audio driver (Nvidia). So I did, I reboot my computer and installed the realtek drivers. Rebooted again, all I get is 4 notifications with "found new hardware" and I have 4 "Audio Device on High Definition Audio Bus" with yellow question marks by them in device manager.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
It was a guess whether your nvidia drivers had the HDMI option or not because I only have experience with the AMD drivers and I know they have that option.

The only other thing I can tell you is to search your BIOS carefully. It's tough to troubleshoot these things If I can't get my hands on it. It involves some trial and error. But I certainly know that it is the video card's hdmi ports taking over the sound.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro 64 bit SP1
CPU
Intel Core i7 950 Quad OC'ed to 3.2 GHZ
Motherboard
ASRock X58
Memory
12GB DDR 3
Graphics Card(s)
Radeon HD 5870 1GB
Sound Card
Onboard
Monitor(s) Displays
23" Acer HD
Screen Resolution
1920x1080
Hard Drives
128GB SSD
PSU
700W
Case
Coolermaster
Antivirus
Avast Free
Browser
Firefox
event3horizon said:
It was a guess whether your nvidia drivers had the HDMI option or not because I only have experience with the AMD drivers and I know they have that option.

The only other thing I can tell you is to search your BIOS carefully. It's tough to troubleshoot these things If I can't get my hands on it. It involves some trial and error. But I certainly know that it is the video card's hdmi ports taking over the sound.
Click to expand...

I tried looking in my BIOS for things. I went in Intergrated Perihaps (or something like that) and chose onboard devices. My memory (or something) was set to SHADOW, USB mouse support was set to disabled ( I think). There was Realtek AC97, it was set to auto (I only had the auto and disabled option aviable) There was also somesort of Nvidia LAN device (which also had auto and disabled option). There was also an Nvidia LAN MAC device which was disabled. I'll try to get some shots of the screen, hope you can help me out.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
Ok so for the real tek AC97 there is only 2 options? Can you set it to disabled, save the settings and restart. See if that makes any change. Then turn it back on.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro 64 bit SP1
CPU
Intel Core i7 950 Quad OC'ed to 3.2 GHZ
Motherboard
ASRock X58
Memory
12GB DDR 3
Graphics Card(s)
Radeon HD 5870 1GB
Sound Card
Onboard
Monitor(s) Displays
23" Acer HD
Screen Resolution
1920x1080
Hard Drives
128GB SSD
PSU
700W
Case
Coolermaster
Antivirus
Avast Free
Browser
Firefox
also can you get to this and disable hdmi audio?

mwoDG.png
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro 64 bit SP1
CPU
Intel Core i7 950 Quad OC'ed to 3.2 GHZ
Motherboard
ASRock X58
Memory
12GB DDR 3
Graphics Card(s)
Radeon HD 5870 1GB
Sound Card
Onboard
Monitor(s) Displays
23" Acer HD
Screen Resolution
1920x1080
Hard Drives
128GB SSD
PSU
700W
Case
Coolermaster
Antivirus
Avast Free
Browser
Firefox
event3horizon said:
also can you get to this and disable hdmi audio?

mwoDG.png
Click to expand...

I stated in the begginging of the thread that I'm an XP user, but whenever I go to sound and audio devices it doesn't detect any audio device.
I also tried disabling and then setting realtek ac97 back to auto, there were no changes. I examined BIOS for a bit. I've seen MIDI Audio (or something like that) being disabled, does that have to do with anything?
 
Last edited:

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
oops I forgot you have XP. In any case, MIDI should not make a difference here. Would it be difficult for you to remove your graphics card and all traces of drivers and use onboard video to see if the sound comes back? If it does, then try installing it back in and reinstalling the drivers.

Sorry we cannot find a quick fix.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro 64 bit SP1
CPU
Intel Core i7 950 Quad OC'ed to 3.2 GHZ
Motherboard
ASRock X58
Memory
12GB DDR 3
Graphics Card(s)
Radeon HD 5870 1GB
Sound Card
Onboard
Monitor(s) Displays
23" Acer HD
Screen Resolution
1920x1080
Hard Drives
128GB SSD
PSU
700W
Case
Coolermaster
Antivirus
Avast Free
Browser
Firefox
event3horizon said:
oops I forgot you have XP. In any case, MIDI should not make a difference here. Would it be difficult for you to remove your graphics card and all traces of drivers and use onboard video to see if the sound comes back? If it does, then try installing it back in and reinstalling the drivers.

Sorry we cannot find a quick fix.
Click to expand...

Do you mean remove all the drivers and then physically remove my graphics card?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
CocoBanana said:
event3horizon said:
oops I forgot you have XP. In any case, MIDI should not make a difference here. Would it be difficult for you to remove your graphics card and all traces of drivers and use onboard video to see if the sound comes back? If it does, then try installing it back in and reinstalling the drivers.

Sorry we cannot find a quick fix.
Click to expand...

Do you mean remove all the drivers and then physically remove my graphics card?
Click to expand...

yes
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro 64 bit SP1
CPU
Intel Core i7 950 Quad OC'ed to 3.2 GHZ
Motherboard
ASRock X58
Memory
12GB DDR 3
Graphics Card(s)
Radeon HD 5870 1GB
Sound Card
Onboard
Monitor(s) Displays
23" Acer HD
Screen Resolution
1920x1080
Hard Drives
128GB SSD
PSU
700W
Case
Coolermaster
Antivirus
Avast Free
Browser
Firefox
event3horizon said:
CocoBanana said:
event3horizon said:
oops I forgot you have XP. In any case, MIDI should not make a difference here. Would it be difficult for you to remove your graphics card and all traces of drivers and use onboard video to see if the sound comes back? If it does, then try installing it back in and reinstalling the drivers.

Sorry we cannot find a quick fix.
Click to expand...

Do you mean remove all the drivers and then physically remove my graphics card?
Click to expand...

yes
Click to expand...
How would that work? I'd have no graphics card in my computer.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD FX-8350 Eight-core processor ~4.0GHz
Memory
16GB RAM
Graphics Card(s)
AMD Radeon R9 200 Series (4GB)
Monitor(s) Displays
Dell S2340L
Screen Resolution
1920x1080
PSU
Corsair CX750
Keyboard
MODECOM MC-9006
Mouse
A4Tech X7
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