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Windows 7: lenovo pc help with intel h61 sound driver?

09 Jun 2012   #1
nikonfruit

windows ultimate 64bit
 
 
lenovo pc help with intel h61 sound driver?

hi i have just bought my mother a new pc lenovo windows 7 64bit i set it up all working fine but there is no sound? i thought back to vista when there were problems, i have looked at the device manager and it lists intel R h61 express chipset, i tried the lenovo site for downloads but it seems it is for realtek?
can anyone help me find which driver i need to update, if it is a driver problem?


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09 Jun 2012   #2
fireberd

Windows 7/10 64 bit
 
 

The Intel express chipset and the RealTek sound are two different items. Intel chipset is the motherboard chipset drivers.

Check the Control Panel/Hardware and Sound and finally the Sound Panel. The "Speakers" need to be set as the default playback device. You can also configure for the correct speaker type and test the speakers from this panel.
My System SpecsSystem Spec
10 Jun 2012   #3
nikonfruit

windows ultimate 64bit
 
 

hi i have looked at everything and it says intel? no realtek anywhere?
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10 Jun 2012   #4
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Without knowing what Lenovo MODEL you have, people can not help with hardware related issues.
Do you have the MODEL #, and/or a link to the Lenovo Support page for this laptop?

What does it show in Device Manager for "Audio devices"?
Any errors in Device Manager?
Post a screen print.
My System SpecsSystem Spec
10 Jun 2012   #5
nikonfruit

windows ultimate 64bit
 
 

ok i have reinstalled the disk and now have a realtek hd manager audio everything is saying its working and showing the speakers moving up and down to the music but still no sound?
it is a lenovo desktop model H330, there are no errors in device manager but the realtek info is not there?
My System SpecsSystem Spec
10 Jun 2012   #6
w1dpc

windows 7 x64 pro sp1
 
 

go here for your drivers
Lenovo Support - Drivers & Downloads
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11 Jun 2012   #7
nikonfruit

windows ultimate 64bit
 
 

thanks for that, but no sound?
it cant be much more than driver issues? its brand new, i am stuck now any other help please?
My System SpecsSystem Spec
11 Jun 2012   #8
fireberd

Windows 7/10 64 bit
 
 

As this is a new PC, you should either be contacting Lenovo for warranty support or if you bought it locally, take it back to the store for exchange. You shouldn't have to troubleshoot or reinstall drivers, etc on a new PC.
My System SpecsSystem Spec
12 Jun 2012   #9
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by fireberd View Post
As this is a new PC, you should either be contacting Lenovo for warranty support or if you bought it locally, take it back to the store for exchange. You shouldn't have to troubleshoot or reinstall drivers, etc on a new PC.
+1, I agree with fireberd.

Some dumb things I would double-check...
  • Are the speakers connected correctly
  • They are powered on (if needed)
  • The volume is not set to minimum
  • No devices are set to mute
  • The Sound Format is set to a Supported Format (i.e. 24bit, 44100 Hz)
  • Recording and Playback default devices are set correctly

I also don't understand you saying

Quote:
ok i have reinstalled the disk and now have a realtek hd manager audio everything is saying its working and showing the speakers moving up and down to the music but still no sound?
it is a lenovo desktop model H330, there are no errors in device manager but the realtek info is not there?
Do you have a Realtek audio device or not?
What do you see in Device Manager for "Sound, video and game controllers"?
Can you post a Device Manager screen print like this?

Name:  AudDevSP01.PNG
Views: 7
Size:  61.5 KB


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 lenovo pc help with intel h61 sound driver?




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