My laptop speakers are working fine, but the headphone jack is not!

Hi,

I have an Hp625 running Windows 7 Basic 32 bit - I can play music through my laptops built in speakers without any problems, but when I plug headphones (or external computer speakers) into the headphone jack no sound comes through them (and simultaneously the laptop speakers go mute). My computer is dual boot with ubuntu, and this problem appeared when I upgraded my Ubuntu version - still, I know that the jack works as it is working fine in Ubuntu, and Im sure the problem is fixable within windows!

I have tried for HOURS to fix this problem, and attempted everything obvious, plus read many threads on similar topics. Please help. My computer is using the IDT audio control panel, and according to windows everything us up to date and fine. BUT ITS NOT PLEASE HELP.

Best
Ryan

Are you experiencing the problem in windows or in ubuntu? Have you installed the sound driver for ubuntu when you upgraded your version of ubuntu. Have you updated the sound driver for windows?

Hi there,

The problem is in windows - I know that the jack itself is not broken because it works fine in Ubuntu.

I think I have up to date sound drivers - when I go to device manager, and right click "update drivers" it checks then returns a message saying that the drivers are up to date. Is this the correct way of doing it? Can I do it manually? how do I know what the correct driver is for my laptop etc?

Thanks for your help!
Ryan

You need to go to HP's website and go to driver/support area and input your make and model and download the most current sound driver from there.

Thanks! Ill let you know how it goes!

Ryan