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Windows 7: Sound looping and frame freeze during gaming


04 Jul 2012   #1

Windows 7 professional 32bit
 
 
Sound looping and frame freeze during gaming

Hello,

I'm at the end of my know-how, I have sound looping during gaming my computer could handle in the past, also my screen freezes. (eg. Enemy territory) I have a Elitebook 8530p, and a ATI mobility Radeon HD 3650 grafix card.

I installed (using the tool from AMD) the latest driver for my card, I also installed the sound updates from HP. But nothing worked.

I tried to contact HP but there new website won't let me speak to a technician w/o a "read" from my computer, however my computer is not supported. (yeah its a joke)

I fear some of my hardware might be broken, but I cannot find much info on the web. I still got a pickup and repair service for a few months, so I'd like to see it fixed. I will reinstall windows 7 but I doubt this is the cause.

Any help is very much appriciated !

Svenn

// edit

I reļnstalled my window 7 (only installed winrar and ET) and the issue remains, when loading the game. I use ET cause its 'old' and I know my computer should be able to run it!

// edit 2

This is how I see every game right now : http://www.youtube.com/watch?v=bcmG-LiTqLQ (this isn't mine, just as reference to the "looping")

My System SpecsSystem Spec
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04 Jul 2012   #2

Windows 7 x64 Professional SP1
 
 

Hello svennd,

Could you help us cover a few bases by following the gaming troubleshooting tutorial from this link?

Tips on Troubleshooting Game Issues

This should help get you started in determining the cause(s).
My System SpecsSystem Spec
05 Jul 2012   #3

Windows 7 professional 32bit
 
 

Thx for the reply, I fear its not limited to games only thought, but I followed the guide.

"Updated" driver using auto-search tool from AMD; I couldn't find a soundcard driver as I don't know if I have a soundcard, or witch type I have. I checked Systeminformation and there are seemingly 2.

"AMD High Definition Audio Device" and "High Definition Audio-apparaat"
My System SpecsSystem Spec
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05 Jul 2012   #4

Windows 7 x64 Professional SP1
 
 

The AMD High Definition Audio Device is the audio chip that allows for HDMI audio out when you've connected your laptop to an external monitor or television. This is not the one to look for.

The High Definition Audio Device is the device you want to update drivers for general audio production on the system.

EDIT:- After perusing your problem again, and seeing how it's not just limited to games, you may indeed have general hardware issues.

Please download GPUz and CoreTemp (graphic card and CPU monitoring software), and please post screenshots from those two softwares please by using the following links:-

GPU-Z Video card GPU Information Utility

Core Temp

Screenshots and Files - Upload and Post in Seven Forums

How to Use the Snipping Tool in Vista - Vista Forums

For example, here're screenshots from my own system:-

Name:  Capture1.PNG
Views: 9
Size:  41.1 KB Name:  Capture3.PNG
Views: 5
Size:  22.0 KB

Name:  Capture2.PNG
Views: 4
Size:  15.0 KB

(My temps are high from encoding video using Handbrake)


My System SpecsSystem Spec
05 Jul 2012   #5

Windows 7 professional 32bit
 
 

I added them, I'm gonne look for this sound driver, though, pre-reinstallation the issue was there when it was the latest.

I will install just to be sure.


Thank you for the help so far!


Attached Images
   
My System SpecsSystem Spec
05 Jul 2012   #6

Windows 7 x64 Professional SP1
 
 

Hmm.. all temperatures and clocks look normal so far... well within tolerable parameters.. so thats some good news, it indicates there're no pre-existing overheating issues with your machine at idle.

To know the correct driver for your sound card (Soundmax digital audio from your system specs) can you go to Device Manager:-

Start|type in device manager|enter|head to the high definition audio device|Right click|Properties
Details Tab|Select Hardware Ids from Dropdown menu|

Take a screenshot and upload it here please.

Example from mine:-

In Device Manager:-

Name:  Capture2.PNG
Views: 1739
Size:  9.2 KB

Properties Box:-

Name:  Capture1.PNG
Views: 7
Size:  16.4 KB


My System SpecsSystem Spec
05 Jul 2012   #7

Windows 7 professional 32bit
 
 

I made the screenshot, also made a screenshot of my grafixs card.

I made a video to show what the issue is : looping sound bug ET - YouTube (enemy territory, old game),
LOL LOOP - YouTube (League of legends, new game)

Quality is bad but maybe this helps to identify the problem.

// edit

full first line on audio driver :
HDAUDIO\FUNC_01&BEN_11D4&DEV_194A&SUBSYS_103C30E7&REV_1004


Attached Images
  
My System SpecsSystem Spec
05 Jul 2012   #8

Windows 7 x64 Professional SP1
 
 

Hmm... Thanks for the youtube videos demonstrating the problem(s)...

It's definitely the Soundmax sound card at fault, you said you installed the sound drivers from HP right?

Does the same issue occur using Windows 7 default sound drivers?

(The ones that came automatically installed when you did a fresh install of Windows 7)

Also try and disable the AMD High Definition Device for now, we want to isolate the problem completely to just the Soundmax Integrated Card...

Right Click on AMD High Definition Audio Device|Disable|Yes
My System SpecsSystem Spec
05 Jul 2012   #9

Windows 7 professional 32bit
 
 

Thx, Yes the default sound drivers give the same issue. I clean installed and I forced windows not to update, I installed the game and the problem was there. Updating and installing the drivers from HP result in the same issue.

I don't know if you see it, but the screen freezes aswell, normally the enemy territory game startup is a fluent all-action intro. While now fps hit 0.

I disabled the "AMD High Definition Audio Device"; Issue remains.

I added a view of most items on that screen, I noted on "Systemdevices" (Systeemapparaten) that there are 2 "High Definition Audio controllers" (translated; see screen) Though I have no idea what they do. Should I stop one ?

// disabling this din't make any difference

I also disabled the SoundMax HD audio device (so I have no sound anymore) but when I load up ET by example I see framerates drop aswell.


Attached Thumbnails
Sound looping and frame freeze during gaming-overview.png  
My System SpecsSystem Spec
05 Jul 2012   #10

Windows 7 professional 32bit
 
 

I just think I found a important piece of the bug. When I Install my game on my external drive, and fire it up, the loading works just fine. No lag, perfect sound. Also when the lag occurs when I use my c:/ game, my drive is-working-led is on (like its really working hard). So I think the issue is related to the hard drive.

However when playing on my external hard drive the issue shows aswell but allot lesser. I checked my hard drive for errors, but nothing big came up.
My System SpecsSystem Spec
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 Sound looping and frame freeze during gaming




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