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Windows 7: Rear audio jack not working properly

20 Jul 2012   #1

Windows 7 Professional 32-bit
 
 
Rear audio jack not working properly

I got a brand new computer. Motherboard is a Gigabyte GA-78LMT-S2P. Operating system is Windows 7 Professional 32-bit.

Brought it home, it installed a .net update and restarted and since then, I've had the infamous RealTek pop-up problem. Keeps telling me something is plugged in then unplugged in the front jack. Repeatedly. And nothing seemed to stop it. So after much troubleshooting and even uninstalling the drivers and reinstalling and even unplugging the front jack all together, I finally gave up an disabled it in the realtek manager so the bubble popups would stop happening. I was much pleased by this as perhaps I could get sound now. I was so wrong.

I plug my speakers into the rear jack and they do nothing but produce noise and static. Thinking maybe the disabling had something to do with it, I re-enabled the front jack but still the same problem. I even told it that the front and rear were separate and to not disable the rear when the front is plugged in (since it seems to want to tell me something is there when it's not). Something I did notice is the fact that when I disabled the front jacks, in the realtek manager, both the audio and mic jacks are highlighted, instead of greyed out like the rear jacks that don't have anything plugged into them. No idea why, but at this point, whatever. lol.

So I'm at a loss here. I have no idea why it's doing what it's doing (other than realtek is obviously not so great). I found other topics on the pop-up problem here and through Google but all these people seemed to still be able to get sound, whether through the front or rear jack and I get nothing but static. I've tried different speakers and headphones, they all do nothing but produce noise and static. I tried playing a music file for shits and giggles thinking maybe it's just producing the noise/static because nothing is playing, but no. Still the same thing.

If if matters any, I tried plugging something into the front jack while it was enabled and disabled and it produces the same noise/static as the rear, so I'm beginning to think maybe it's something faulty on the motherboard but I don't know.

I don't know if I should attempt to follow the instructions in the "Realtek HD Changing Jack output reassignments ( FIX )" post here (I've edited registry before but it took awhile) or was thinking maybe I should just get a sound card and plug it into the pci slot or maybe just run in circles and pretend that will fix it. lol.

My System SpecsSystem Spec
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20 Jul 2012   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

Go to the Gigabyte web site and download the motherboard chipset drivers and the RealTek sound drivers. Install the chipset drivers first then install the RealTek and see if that helps. If not, I would contact Gigabyte about the problem.

I just built a new system with a Gigabyte Z77 UD5H motherboard. 3 weeks and so far all OK, including RealTek.
My System SpecsSystem Spec
20 Jul 2012   #3

Windows 7 Professional 32-bit
 
 

I will try that. Or rather, I will have my tech guy try that cause I'm tired of looking at it. lol.
My System SpecsSystem Spec
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20 Jul 2012   #4

Windows 7 Professional 32-bit
 
 

Well, after exhausting other resources, my tech guy came to the conclusion that it must be a audio hardware problem with the motherboard. He spoke to Gigabyte and they are shipping out a replacement that will be here next week. Easy enough I suppose and hopefully won't happen again.
My System SpecsSystem Spec
20 Jul 2012   #5

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

Great that they acknowedge the problem and are shipping you a new board. A hassle to change it out, though.
My System SpecsSystem Spec
20 Jul 2012   #6

Windows 7 Professional 64 bit Service Pack 1
 
 

Brand new?

Why should you have to personally do the repairs?

Your warranty should cover having the repairs done for you.

Read your warranty. Doing your own repair could void it.
My System SpecsSystem Spec
15 Aug 2012   #7

Windows 7 Ultimate x64
 
 
same problem

I got the same problem with my ASUS M5A97 EVO
I dont know what to do
My System SpecsSystem Spec
15 Aug 2012   #8

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

Arizona Jack, his "Tech Guy" is the one that is apparently going to do it.

srishap, you should have started a new thread rather than hijack this one, even though its the same problem.

My same suggestions as the original user, first thing to do is download the motherboard chipset drivers and sound drivers from ASUS and install those. If it still does not work, it suggests a hardware problem, like the other user.
My System SpecsSystem Spec
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 Rear audio jack not working properly




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