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Windows 7: How do i fix the sound problem

15 Aug 2012   #1

Windows 7 64 bit
 
 
How do i fix the sound problem

the sound worked through the tv speakers until i installed a windows update now it does not work. it says the sound is playing and everything is turned up but there is no sound.


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My System SpecsSystem Spec
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15 Aug 2012   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

I see four instances of the AMD High Definition Audio device and probably the problem.

You failed to fill ouit the MY System Specs, but I assume you only have one video card.

Suggest you go to the Device Manager and Uninstall ALL the entries for the Video Card (if there is multiple entries). RIGHT click on an entry and then LEFT click "Uninstall". DO NOT check the box to also uninstall the drivers. Do this for each Video card entry listed. You will probably lose the video resolution with uninstalling the video but that will recover. After you have all of the video entries uninstalled, restart the PC and when Windows starts it will detect and reinstall the Video (you may have to reset the resolution after its reinstalled). Then check the playback devices and see if you only have one HDMI output.
My System SpecsSystem Spec
15 Aug 2012   #3

Windows 7 64 bit
 
 

thanks for your help. it worked
My System SpecsSystem Spec
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 How do i fix the sound problem




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