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Windows 7: Surround 5.1 problem, Only subwoofer produces sound

17 Aug 2012   #1

Windows 7 Ultimate
Surround 5.1 problem, Only subwoofer produces sound

Hi everybody.

Well i have a stereo 5.1 system by Creative, version SBS 580.
When i first got the computer everything was fine, then my brother bought those headphones, so we didnt use the speakers at all.
so after about 1-2 years without use i plugged them in and tried to use them.
The problem occured was that only the subwoofer worked, none of the speaked did,
and the subwoofer only worked at the "Realtek HD Audio Manager" program.
I tried reading forums of creative, tried to connect the system to the computer in many ways, all of the ways give me the same result, only the subwoofer produces sound.
the way creative's guide say to connect the speakers is like that :
ImageShack® - Online Photo and Video Hosting
The program that im using is "Realtek HD Audio Manager" :
ImageShack® - Online Photo and Video Hosting

so when i play this play button, only the subwoofer makes the sound, non of the speakers. All of them are connected to the subwoofer correctly, they are turned on.
no technical problems.

Is it a driver's problem?

Please help me, Im exhausted...

My System SpecsSystem Spec
17 Aug 2012   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

As the subwoofer also contains the amplifier(s) and routing of sound, I would suspect that is where the problem is.

You can verify that you are getting audio output from each of the three PC sound connections by hooking a headset to each output and playing audio. If you hear audio (it will only be that channel) from each output then that isolates the problem to the speaker system. On the other hand, if you do not hear audio from all the jacks, make sure 5.1 is set in the Sound Panel, playback section. Click on the speakers icon to highlight it and then click on the Configure button and select 5.1. If that doesn't fix it, reinstall the PC Vendor or motherboard if its a home built system, RealTek audio drivers. They will work better than non-Vendor drivers.
My System SpecsSystem Spec

 Surround 5.1 problem, Only subwoofer produces sound

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