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Windows 7: Can't play any music files, error 0x80070057

08 Sep 2012   #11

Windows 7 Home Premium x64
 
 

I noticed one more thing: I tried to update my soundcard drivers, but after installation and reboot (as in the installation's instructions), there is no sound. the volume icon in tray has got a red "X" mark next to it. when I hover with mouse over it, the message "no audio output device is installed" appears. however, when I go to Device Manager I can see the device is detected and it's turned on. when I go to sound settings in Control Panel, I can see "Realtek High Definition Audio" in output devices and there's a green tick showing that it's turned on and selected. it happens with drivers from both Lenovo and Realtek sites. the only way I can get sound output back is via using System Restoration tool, but the problem with music files still persists.

My System SpecsSystem Spec
.

08 Sep 2012   #12

Windows 7 Ultimate 64
 
 

You say your drivers are fine correct. You say you can play music of web pages? excuse me for sounding silly but you sure you have it in the right output for sound as i remember a time i could only hear music from webpages and my media players were set to a different output?

Failing that have you tried going over the basics if your drivers are fine and so is your webpages ?

Delete all your media players and install one by one as something could be conflicting?


Take a print screen on your sound devices? thanks
My System SpecsSystem Spec
08 Sep 2012   #13

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

dexis, you may be on to something there with your last post.

Other than what I already suggested to najo the only other solutions to try would be as you pointed out.

Checking to make sure of the outputs.

Deleting the sound card drivers, and then doing a restart to let Windows reinstall them. Even if there is no red X or in Device Manager.

Deleting all media players then reinstalling, and checking the playback of each, one by one.
If one works, you could install another until/if there is a conflict.

Make sure you have the latest, and greatest from the official site.
For foobar2000 and optional components it's 1.1.14a. Although, I have seen instances where older versions worked better then newer.

Found this on FB2's FAQS page:
Quote:
“This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.”
This error message is not related to the component's configuration data that is stored in the foobar2000 configuration file. Rather, the error message is returned by Windows when foobar2000 tries to load a component DLL and Windows cannot find a DLL that the component requires. Often this is a particular version of the Visual C++ runtime that is not installed on your computer. Please check the component's documentation – especially the installation instructions – for information about any required DLLs.

Source: foobar2000: Frequently Asked Questions
Your not having a failure to start, you just can't hear sound, but it backs-up the re-installation tips.

As a last resort, and to check if you do have a .dll problem run a SFC /SCANNOW Command - System File Checker, and run it three times as pointed out in Option Two's blue Note box.
It does not say it, but restart your machine before going on to the next run of SFC.
My System SpecsSystem Spec
.


08 Sep 2012   #14

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by Anak View Post
dexis, you may be on to something there with your last post.

Other than what I already suggested to najo the only other solutions to try would be as you pointed out.

Checking to make sure of the outputs.

Deleting the sound card drivers, and then doing a restart to let Windows reinstall them. Even if there is no red X or in Device Manager.

Deleting all media players then reinstalling, and checking the playback of each, one by one.
If one works, you could install another until/if there is a conflict.

Make sure you have the latest, and greatest from the official site.
For foobar2000 and optional components it's 1.1.14a. Although, I have seen instances where older versions worked better then newer.

Found this on FB2's FAQS page:
Quote:
“This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.”
This error message is not related to the component's configuration data that is stored in the foobar2000 configuration file. Rather, the error message is returned by Windows when foobar2000 tries to load a component DLL and Windows cannot find a DLL that the component requires. Often this is a particular version of the Visual C++ runtime that is not installed on your computer. Please check the component's documentation – especially the installation instructions – for information about any required DLLs.

Source: foobar2000: Frequently Asked Questions
Your not having a failure to start, you just can't hear sound, but it backs-up the re-installation tips.

As a last resort, and to check if you do have a .dll problem run a SFC /SCANNOW Command - System File Checker, and run it three times as pointed out in Option Two's blue Note box.
It does not say it, but restart your machine before going on to the next run of SFC.
I need say no more follow these step OP let us know
My System SpecsSystem Spec
08 Sep 2012   #15

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Anak View Post
dexis, you may be on to something there with your last post.

Other than what I already suggested to nj the only other solutions to try would be as you pointed out.

Checking to make sure of the outputs.

Deleting the sound card drivers, and then doing a restart to let Windows reinstall them. Even if there is no red X or in Device Manager.
I'll try that, although I guess the result will be as in post #11

Quote   Quote: Originally Posted by Anak View Post
Deleting all media players then reinstalling, and checking the playback of each, one by one.
If one works, you could install another until/if there is a conflict.
hmmm, I'll do it once I'll finish sfc /scannow procedure (49% completed)

also: sound output in FB is selected to Realtek HD Audio speakers. when I switch to "basing audio driver", I get the same error. when I select "Null Output" the error doesn't appear, but for obvious reasons it doesn't help much
My System SpecsSystem Spec
08 Sep 2012   #16

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by najodleglejszy View Post
I'll try that, although I guess the result will be as in post #11
See my answer below the third quote.

Quote   Quote: Originally Posted by najodleglejszy View Post
hmmm, I'll do it once I'll finish sfc /scannow procedure (49% completed)
Don't forget, even if the scan result says everything is okay. You need to run it three consecutive times with restarts in between.

Quote   Quote: Originally Posted by najodleglejszy View Post
also: sound output in FB is selected to Realtek HD Audio speakers. when I switch to "basing audio driver", I get the same error. when I select "Null Output" the error doesn't appear, but for obvious reasons it doesn't help much
Did you edit your post?

In my email notification the "driver" part in "basing audio driver" had this link Windows Drivers | Download & Update Windows Drivers | Easy Driver Pro masked as drivers

Note   Note
You should not be using that site to update your machine. One should always use the Manufacturers site first (Lenovo), then maybe the vendors site (Realtek).

Never
from a third-party site!

If this is a newer driver than what you have you should download the realtek driver from here:
Lenovo Support - Realtek Audio Driver for Microsoft Windows 7 (32-bit, 64-bit) - IdeaPad Z580
Or check this, it has more: Drivers and software - IdeaPad Z580 Notebook

Download the Realtek driver to your desktop.
Then when you uninstall the Realtek driver from Device Manager, and restart your machine, point Windows to it when it asks you if you have the driver.

I did not check to see if your machine or Lenovo has an update assistant, where you can enter your machine's numbers, and Lenovo's site will serve up a custom list of available drivers specifically for your machine.

And, thank you for filling in your System Specs!
My System SpecsSystem Spec
09 Sep 2012   #17

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Anak View Post
Don't forget, even if the scan result says everything is okay. You need to run it three consecutive times with restarts in between.
on the first run it actually did find something and repaired it. I then rebooted and scanned it once again though and then once again, and on the following scans nothing was found. the problem is still there though (I've kept the log of the first scan if it's helpful by any means).

Quote   Quote: Originally Posted by Anak View Post
Did you edit your post?

In my email notification the "driver" part in "basing audio driver" had this link Windows Drivers | Download & Update Windows Drivers | Easy Driver Pro masked as drivers

Note   Note
You should not be using that site to update your machine. One should always use the Manufacturers site first (Lenovo), then maybe the vendors site (Realtek).

Never
from a third-party site!

If this is a newer driver than what you have you should download the realtek driver from here:
Lenovo Support - Realtek Audio Driver for Microsoft Windows 7 (32-bit, 64-bit) - IdeaPad Z580
Or check this, it has more: Drivers and software - IdeaPad Z580 Notebook
I've never pasted that link over there, I'm seeing that EasyDriver Pro webpage for the first time in my life. I always download drivers from either Lenovo site or the hardware manufacturer's. and I have no idea how did I end with typing "basing" instead of "basic" o.O

Quote   Quote: Originally Posted by Anak View Post
Download the Realtek driver to your desktop.
Then when you uninstall the Realtek driver from Device Manager, and restart your machine, point Windows to it when it asks you if you have the driver.
I did it. when I run the installer it's supposed to:
1. remove the current driver
2. reboot the machine
3. install the new driver
4. reboot the machine.

what it actually does so far is:
1. remove the current driver
2. reboot the machine
3. install the new driver
4. reboot the machine
5. make the thing I described in post #11

Quote   Quote: Originally Posted by Anak View Post
I did not check to see if your machine or Lenovo has an update assistant, where you can enter your machine's numbers, and Lenovo's site will serve up a custom list of available drivers specifically for your machine.
nope, an update assisstant is only available for ThinkPad series I guess. when downloading online, there is a window to type some info about a machine, but it somehow can't use my serial number, only model name.

Quote   Quote: Originally Posted by Anak View Post
And, thank you for filling in your System Specs!
well, it's in my interest to provide any information that can help anyone helping me
My System SpecsSystem Spec
10 Sep 2012   #18

Windows 7 Home Premium x64
 
 

also: there's no sound in movies.
My System SpecsSystem Spec
11 Sep 2012   #19

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by najodleglejszy View Post
on the first run it actually did find something and repaired it. I then rebooted and scanned it once again though and then once again, and on the following scans nothing was found. the problem is still there though (I've kept the log of the first scan if it's helpful by any means).
Yes, please attach it to your next post. Either within a code box or if it is too big a .zip file.

Quote   Quote: Originally Posted by Anak View Post
Did you edit your post?

Quote   Quote: Originally Posted by najodleglejszy View Post
I've never pasted that link over there, I'm seeing that EasyDriver Pro webpage for the first time in my life. I always download drivers from either Lenovo site or the hardware manufacturer's. and I have no idea how did I end with typing "basing" instead of "basic" o.O
Okay, no harm, no foul.
It may have been a 7F server problem, I noticed yesterday when I tried to log-in my browsers were telling me that 7F could not be found.

I just found this: http://www.sevenforums.com/vip/252155-dns-attack.html You may or may not be able to view this, it depends on your VIP status.

Quote   Quote: Originally Posted by Anak View Post
I did not check to see if your machine or Lenovo has an update assistant, where you can enter your machine's numbers, and Lenovo's site will serve up a custom list of available drivers specifically for your machine.
Quote   Quote: Originally Posted by najodleglejszy View Post
nope, an update assisstant is only available for ThinkPad series I guess. when downloading online, there is a window to type some info about a machine, but it somehow can't use my serial number, only model name.
Did you try checking this site Drivers and software - IdeaPad Z580 Notebook while using your flavor of Internet Explorer (IE)? I noticed Lenovo's Auto-Detect feature will only work if you are using IE.


(Important!)

I moved this Quote down for my train of thought, to me this is acting like a virus or interference from an anti-malware product, and/or its leftovers:
Quote   Quote: Originally Posted by najodleglejszy View Post
I did it. when I run the installer it's supposed to:
1. remove the current driver
2. reboot the machine
3. install the new driver
4. reboot the machine.

what it actually does so far is:
1. remove the current driver
2. reboot the machine
3. install the new driver
4. reboot the machine
5. make the thing I described in post #11
And, this one up:
Quote   Quote: Originally Posted by najodleglejszy View Post
also: there's no sound in movies.
I have been reading up on your 70057 error, and it seems that it can be caused by many different OS problems, some we have covered, some we have not. Please check the source link in this Quote. Go over the steps in the Answer, especially:
Quote:
Verify that you have removed all other real-time antimalware products that were ever installed on your PC, including free/trial products that were installed when the PC was purchased (Norton, Symantec, McAfee, TM, AVG, Malwarebytes (paid), etc). Then, use the cleanup tools here: List of anti-malware program cleanup/uninstall tools If yours is not listed, go to the manufacturer and get it.

Source: ERROR 0X80070057 - Microsoft Answers (MA)
I mention this because of this link: IdeaPad Z580 Laptop Specs | lenovo.com It shows that McAfee should have been shipped with your 580.

If you did remove McAfee, without the aid of the MCPR tool, please use the MCPR tool Here, it is a direct download or if that makes you uncomfortable you can search for it, sites like Majorgeeks offer it.
For whatever reason, McAfee can't find their own removal tool in the first link to them on the MA list.

You haven't mention as to what anti-malware product(s) you do use, it would help if you would use MSE only, at least to test!
Remember if you have anything other than MSE it will have to be removed, and it only applies to real-time products.

(End)

Quote   Quote: Originally Posted by najodleglejszy View Post
Quote   Quote: Originally Posted by Anak View Post
And, thank you for filling in your System Specs!
well, it's in my interest to provide any information that can help anyone helping me
If you only knew how difficult it is to have the new members supply that information. Thank you again!



Whew!!
That sure is a lot, but there was some catching up to do.
The important part though is what I posted between (Important!), and (End)

I will also want to discuss your System Restore once we get your 580 straightened out, some of these errors may still reside there, so don't use it unless you really have to.

Post that scan log from SFC, and go over those steps.


EDIT:

In response to this:
Quote:
I just found this: http://www.sevenforums.com/vip/252155-dns-attack.html You may or may not be able to view this, it depends on your VIP status.
You will have to attain the Power User Badge to enter: Reputation and Badges [7] so you have a way to go with only 12posts, and 55rep points or be noticed in a good way by the Mods or Admins.

Here are a few other important threads:
http://www.sevenforums.com/general-d...ease-read.html

Windows 7 Forums - FAQ

Windows 7 - Tutorial Index

Now,
My System SpecsSystem Spec
11 Sep 2012   #20

Windows 7 Home Premium x64
 
 

so. I've deleted the remnants of McAffee. I've been using Eset Smart Security (which hasn't found any viruses by the way), but I've been reading about MSE and I think I'll just, ahem, take off my black eye-patch I've also used ESETuninstaller before installing MSE, which is now doing another scan.

the log is, well, HUGE, so I'll better put it in an attachment.

I'll check Lenovo site via IE in a minute, although I doubt it will find anything other than I did manually. it looks like there's only one "flavour" of Z580 laptop (back in days I owned Y550, when I was downloading drivers from Lenovo site, after selecting Y550 model, I had to choose some kind of sub-version, which isn't a case with my Z580).
edit: auto-detect function works only with Think series. however, I'm sure I've downloaded the right drivers.

I was also wondering if it could be some codec's fault?


Attached Files
File Type: txt log.txt (822.6 KB, 4 views)
My System SpecsSystem Spec
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 Can't play any music files, error 0x80070057





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