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Windows 7: Can't play any music files, error 0x80070057


12 Sep 2012   #21

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by najodleglejszy View Post
so. I've deleted the remnants of McAffee. I've been using Eset Smart Security (which hasn't found any viruses by the way), but I've been reading about MSE and I think I'll just, ahem, take off my black eye-patch I've also used ESETuninstaller before installing MSE, which is now doing another scan.
Okay, lets run with MSE for a while to see if it makes a difference.

Quote   Quote: Originally Posted by najodleglejszy View Post
the log is, well, HUGE, so I'll better put it in an attachment.
Have it, it looks like everything is in order.

Quote   Quote: Originally Posted by najodleglejszy View Post
I'll check Lenovo site via IE in a minute, although I doubt it will find anything other than I did manually. it looks like there's only one "flavour" of Z580 laptop (back in days I owned Y550, when I was downloading drivers from Lenovo site, after selecting Y550 model, I had to choose some kind of sub-version, which isn't a case with my Z580).
edit: auto-detect function works only with Think series. however, I'm sure I've downloaded the right drivers.
Well it was worth a try.

Quote   Quote: Originally Posted by najodleglejszy View Post
I was also wondering if it could be some codec's fault?
As long as you are hearing system sounds the OS's codec's are okay, and the media players you are using should have their own.

Have you tried getting fresh copies of the media players, and re-installing?
Here is the link for: Windows Media - Microsoft Windows If you look below, first column you will see a link to help explain codec's, and codec FAQs in the one to the far right.

When you said:
Quote   Quote: Originally Posted by najodleglejszy View Post
also: there's no sound in movies.
Are you getting any messages saying that your 580 is missing any codec's, and is this with your DVD player?

Have you checked Event Viewer?
  • Type eventvwr in search.
  • Go to the Windows Logs > Application in the left hand column.
  • Note anything in red that relates to the problem.
  • Please record the event ID, and the Source Code, and post them in your next reply.
  • If there are a lot just pick the first few different ones.

It could be an upper/lower filter problem. Installing, and removing programs that have their own codec's can corrupt the ones that were already there, and working.
Depending on your answer, check these out but check back before proceeding.
If you don't, and proceed, follow the directions explicitly!

This tells you to run the troubleshooter: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

This is for Vista, but should work for 7 it is a more detailed explanation that you will see below the advice to run the troubleshooter in the above link:
The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

My System SpecsSystem Spec
.

15 Sep 2012   #22

Windows 7 Home Premium x64
 
 

my video player doesn't show any errors, just plays .mkv files as always, except there's no sound.

I just checked Event Viewer. there are looooo-hoooo-hoooots of errors sourcing from NSDSvc (which is related to Lenovo Fast Boot service; I've already found that users have got errors related to this function in Event Viewer and it
s not such a big deal) and pretty much the same amount of errors related to something called ESENT:

Code:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="ESENT" /> 
  <EventID Qualifiers="0">447</EventID> 
  <Level>2</Level> 
  <Task>12</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2012-09-12T12:52:29.000000000Z" /> 
  <EventRecordID>24169</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>Flogiston</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Windows</Data> 
  <Data>2616</Data> 
  <Data>Windows:</Data> 
  <Data>-338</Data> 
  <Data>11</Data> 
  <Data>136</Data> 
  <Data>C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb</Data> 
  <Data>136</Data> 
  <Data>147</Data> 
  <Data>149</Data> 
  </EventData>
  </Event>
uninstalling my media players, downloading fresh copies and installing one by one hasn't helped either. I guess I'll just surrender and format it after the weekend :/
My System SpecsSystem Spec
16 Sep 2012   #23

Windows 7 Home Premium x64
 
 

I did as I said. after reinstalling Windows everything's fine so far.
My System SpecsSystem Spec
.


16 Sep 2012   #24

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by najodleglejszy View Post
my video player doesn't show any errors, just plays .mkv files as always, except there's no sound.

I just checked Event Viewer. there are looooo-hoooo-hoooots of errors sourcing from NSDSvc (which is related to Lenovo Fast Boot service; I've already found that users have got errors related to this function in Event Viewer and it
s not such a big deal) and pretty much the same amount of errors related to something called ESENT:

I guess I'll just surrender and format it after the weekend :/
Be careful with that NSDSvc service, I've seen reports where if it is disabled or deleted it can cause problems with other .dll's/drivers to load, and in turn cause boot problems. Lenovo is aware of the problem, but no word on a fix.

ESENT is:
Quote:
The Extensible Storage Engine (ESE) is an advanced indexed and sequential access method (ISAM) storage technology. ESE enables applications to store and retrieve data from tables using indexed or sequential cursor navigation.

Source: Extensible Storage Engine
With it being a database for programs it could of been behind the media player issues, but not the NSDSvc errors.

Extensible Storage Engine Reference

Quote   Quote: Originally Posted by najodleglejszy View Post
I did as I said. after reinstalling Windows everything's fine so far.
I was going to ask if you had an installation disk to do a repair, reinstall or if you felt like doing a factory reset.
Glad to hear you have your 580 working again.

If your paying for that Eset Smart Security I'd go ahead, and reinstall it if you were happy with it.
My System SpecsSystem Spec
17 Sep 2012   #25

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Anak View Post
Be careful with that NSDSvc service, I've seen reports where if it is disabled or deleted it can cause problems with other .dll's/drivers to load, and in turn cause boot problems. Lenovo is aware of the problem, but no word on a fix.
I'm not planning on disabling it, thanks for the warning though

Quote   Quote: Originally Posted by Anak View Post
ESENT is:
Quote:
The Extensible Storage Engine (ESE) is an advanced indexed and sequential access method (ISAM) storage technology. ESE enables applications to store and retrieve data from tables using indexed or sequential cursor navigation.

Source: Extensible Storage Engine
With it being a database for programs it could of been behind the media player issues, but not the NSDSvc errors.
I also thought that NSDSvc isn't the culprit, that's why I haven't even posted any code related to it.

Quote:
If your paying for that Eset Smart Security I'd go ahead, and reinstall it if you were happy with it.
well, as I said, I got rid of my black eye-patch, arrr
My System SpecsSystem Spec
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 Can't play any music files, error 0x80070057




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