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Windows 7: USB headset doesn't work anymore

12 Sep 2012   #11

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I uninstalled the catalyst software, ran driver sweeper in safe mode, then installed the newly downloaded drivers. USB headset however still isn't working. Cannot set it to default still, and still says "No audio device is installed" from the taskbar icon.

I've made sure through Device Manager that the software for all the sound stuff is updated as well.



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USB headset doesn't work anymore-untitled-1.jpg  
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12 Sep 2012   #12

win 7 X64 Ultimate SP1
 
 
Not To Worry

You'll get it solved. Hang in there.
Here is a link to MS Fix It. Navigate around this web site and pick out what you want to run. It has worked for me in the past.

Microsoft Fix it Solution Center: troubleshooting software issues

I have some errands to run so I will check back in later today. Maybe if we are lucky Mr Fix It will find the problem.

Also one other task is run sfc to check out the integrity of you OS files.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
12 Sep 2012   #13

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ran the SFC, didn't notice any errors and completed in very little time. Closed before I could see the results, but I did upload the .txt files. Attempting Mr Fix It, around connectivity issues. Will update you.


Attached Files
File Type: txt sfcdetails.txt (35.1 KB, 6 views)
My System SpecsSystem Spec
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14 Sep 2012   #14

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Mr Fix It did not solve the problems either. Attempted to re-update Catalyst software, and reinstalled the audio program with a few different older versions, still no fix :/
My System SpecsSystem Spec
15 Sep 2012   #15

win 7 X64 Ultimate SP1
 
 
Compatability?

Okay, I am running out of ideas and grabbing at straws. The problem may be hardware vs software compatability related.
I could not find any related problems vs your listed motherboard. An off the wall suggestion might be to uninstall the headset software and reinstall using this compatability method. You could pick a compat of say Vista or something else.

Compatibility Mode

After reading that you might be able to find the correct .exe file with out uninstalling and set the compat. I am using the same headset. I will post a clip of the drivers in use. Mine works fine on an Asus P8 Z77 board with a I7 3770K cpu. Post back and let us know of any progress. Someone with fresh ideas might post and give some help.

Attachment 231838
My System SpecsSystem Spec
15 Sep 2012   #16

win 7 X64 Ultimate SP1
 
 
Corsair Panel

I noticed in the panel I have 7.1 selected. Don't know how much difference that makes.

Attachment 231839
My System SpecsSystem Spec
15 Sep 2012   #17
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Catalyst cause issues sometimes. It's not need usually and you can install only drivers. You will need to re-run Driver sweeper again first for the graphics drivers and CCC.
Try these steps to install only the graphics driver.

1.Download the preferred driver and save it to the desktop.
2.Double click the installer and you will see a screen where it will be extracted to, change that to your desktop.
3.Open Device Manager through Control Panel.
4.Expand Display adapters and right click the name for yours and choose Update Driver\Browse my Computer. Select the driver folder you just saved on the desktop. Click Next.
5. Your system should say "Windows has successfully updated your driver software".

If you get a window saying you already have the most current driver, go back to step 4 and choose Uninstall Driver software instead. Then restart from step 3.
Attachment 228491 Attachment 228492


Also check in your BIOS that onboard audio is disabled since you have an add-in sound card.
My System SpecsSystem Spec
15 Sep 2012   #18

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't have a sound card, its the onboard one. Disabling and re-enabling it from BIOS has given me no sound at all, and all my drivers say "missing or corrupted" now. Redownloading the Realtek drivers from dell... yet again.

I'm leaning towards a full reformat, or buying an actual sound card to remedy this problem. Neither of which I prefer to do if it can be helped.
My System SpecsSystem Spec
15 Sep 2012   #19
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

OK, you had "(1) Logitech Mic (QuickCam E2500) (2) AMD High Definition" in your sound card specs.
You can go to the Dell site and download new chipset drivers if available. they should have the USB drivers inside.
My System SpecsSystem Spec
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 USB headset doesn't work anymore




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