Big problem with sound


  1. Posts : 28
    W7
       #1

    Big problem with sound


    Hello there, i got a problem that is weird like Jessica Parker when doing duck face.
    I have a Toshiba Satellite C855-17X, and since last windows reinstallation i have a problem. Most of the time when I turn on laptop, I can hear windows startup sound, but when it loads completely, and when I try to open music player, or go to Youtube, there is no sound. There is no windows sound effects to.
    But there is a weird solution for all that: when I go to Playback Devices, and right click on speakers, than TEST, it starts working. Everything gets okay, music player works, youtube works, but sometimes it stops again after couple of minutes.
    What I tried:
    1. I tried SFC /SCANNOW
    2. I tried to reset BIOS to default
    3. I tried to reinstall audio drivers: Driver Details - Toshiba
    4. I tried to turn off all startup programs, and all non-windows services
    5. I tried to cry all day long.
    Additional information:
    When i try to play something on foobar player, i get this error message:
    Unrecoverable playback error: Unknown error code (0x8889000F)
    (That is before i click TEST on Speaker sound device)
    Last edited by krtislav; 29 Sep 2012 at 08:29.
      My Computer


  2. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #2

    Restart the computer. See if sound works, it may not support sleep/hibernate.
    Also run this just to check for any problematic Drivers : Driver verifier: Driver Verifier - Enable and Disable
    If a BSOD occurs, then upload the dump files. You can use this : Sf diagnostic tool
    :SF Diagnostic Tool - Using for Troubleshooting
      My Computer


  3. Posts : 28
    W7
    Thread Starter
       #3

    I tried that, but there was no BSOD or dump files
    But for (maybe) more information, i made a computer report
    (sorry if I putted unnecessary stuff there)
    Big problem with sound Attached Files
      My Computer


  4. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #4

    I have a question(s) so you got the driver from a Toshiba site?
    if so, the correct driver should probably be found by searching your MOBOs site,
    But again i can see you have an intel audio card, and a realtek one. The intel one is unknown.
    You can run this : Intel® Driver Update Utility to scan for intel updates,
    *will need java to run*
    And for realtek here : Realtek
      My Computer


  5. Posts : 28
    W7
    Thread Starter
       #5

    That was a MOBO's drivers on toshiba site.
    Intel doesn't have any relation to this problem, that's HDMI audio driver
    Firstly I thought that your idea about installing the original realtek drivers was bad, and i was right (they weren't working) (also, when i tried to install original intel graphic driver, i got a black screen, and figured out that only toshiba's software works).
    But as I had nothing to loose, i tried it, but after uninstallation of current drivers, and restarting windows, i got a pop up ballon, that said: installing drivers. And it downloaded drivers from microsoft update, and it seems to work now.
    Thank you for your help, but i will say for two days if it is working fine.
    Last edited by krtislav; 01 Oct 2012 at 02:44.
      My Computer


  6. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #6

    krtislav said:
    That was a MOBO's drivers on toshiba site.
    Intel doesn't have any relation to this problem, that's HDMI audio driver
    Firstly I thought that your idea about installing the original realtek drivers was wrong, and i was right (they werent working).
    But as I had nothing to loose, i tried it, but after uninstallation of current drivers, and restarting windows, i got a pop up ballon, that said: installing drivers. And it downloaded drivers from microsoft update, and it seems to work now.
    Thank you for your help, but i will say for two days if it is working fine.
    Sounds good thanks for willing cooperation. =We will wait and see:)
      My Computer


  7. Posts : 28
    W7
    Thread Starter
       #7

    It's working excellently , i restarted laptop 10 times, and it still worked .
    Thank you very much for your help :)
    Case is closed.
    Conclusion: try out windows drivers first
    Last edited by krtislav; 01 Oct 2012 at 04:13.
      My Computer


 

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