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Windows 7: ASUS Xonar DGX 5.1 - Won't Install in Windows 7

15 Dec 2012   #1
A4orce84

windows vista
 
 
ASUS Xonar DGX 5.1 - Won't Install in Windows 7

Hello Everyone,

I recently bought an Asus Xonar DGX soundcard for an HTPC I'm building. Upon installing the card and booting into Windows 7, Windows recognized the card but was unable to install a driver for it.

Trying to then install the drivers (via both the CD driver and one I downloaded from the Asus website) I was greeted with the following error message, ""Please plug-in ASUS Xonar D2 Audio device." I tried moving the soundcard to a different PCI-express slot, but I was greeted with the same error.


At this point, I'm not sure why I am unable to install the soundcard on my Windows 7 install. Everything has been working correctly so far, so not sure if there is a driver issue or something that is wrong with the card itself.


If anyone could offer any additional assistance, it would be greatly appreciated.

Thanks,
--Asif


My System SpecsSystem Spec
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16 Dec 2012   #2
fireberd

Windows 10 64 bit
 
 

Disable the on-board audio, in the BIOS and then try installing it. The on-board needs to be disabled anyway and two sound cards can cause conflicts.

BTW, your profile and My System Specs list Vista. Also nothing in My System Specs except the wrong OS. You should list your hardware there as it helps someone to try and help you.
My System SpecsSystem Spec
16 Dec 2012   #3
A4orce84

windows vista
 
 

Thanks Firebird, I'll try to update my profile soon. In short, I am running Windows 7 (64bit) fresh install with an Nvidia Geforce 8800GT Graphics card, and 2 SATA HD's. (I know very generic, will try and put more details soon.)

I disabled the onboard Audio, and tried to reinstall the Asus sound card, but was greeted with the same error I pasted above. =(

Any other ideas?
My System SpecsSystem Spec
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16 Dec 2012   #4
neo101

WIN7 Ultimate 64bit
 
 

did you download 32bit or 64bit driver?
easy mistake to make if there is a choice

did you connect front pc case sound outlets to HD plug/socket not AC97 if available
My System SpecsSystem Spec
16 Dec 2012   #5
fireberd

Windows 10 64 bit
 
 

What is the error code for the card, that the Device Manager shows? If its showing up in the Device Manager.
My System SpecsSystem Spec
16 Dec 2012   #6
A4orce84

windows vista
 
 

Quote   Quote: Originally Posted by neo101 View Post
did you download 32bit or 64bit driver?
easy mistake to make if there is a choice

did you connect front pc case sound outlets to HD plug/socket not AC97 if available
Downloaded the 64-bit version. Not sure what you mean for the sound-outlets, as right now I am just trying to get the card to detect and install correctly, so nothing is currently connected to it.
My System SpecsSystem Spec
16 Dec 2012   #7
A4orce84

windows vista
 
 

Quote   Quote: Originally Posted by fireberd View Post
What is the error code for the card, that the Device Manager shows? If its showing up in the Device Manager.
So Windows detects the card as a "Multimedia Audio Controller," with an error code of 28:
The drivers for this device are not installed."

Let me know if you need any additional information! Thanks guys!
My System SpecsSystem Spec
16 Dec 2012   #8
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by A4orce84 View Post
Thanks Firebird, I'll try to update my profile soon. In short, I am running Windows 7 (64bit) fresh install with an Nvidia Geforce 8800GT Graphics card, and 2 SATA HD's. (I know very generic, will try and put more details soon.)

I disabled the onboard Audio, and tried to reinstall the Asus sound card, but was greeted with the same error I pasted above. =(

Any other ideas?
I also have a Xonar but mine is the D2. It tends to have problems when the screw that holds it to the case doesn't go in exactly straight due to slight misalignment as the card goes into the PCI slot.

Try shutting down the system, unplug the power and push the start button to bleed off power.

Make sure that hole for the screw has it's hole lining up exactly with the one on the case.

If you need to tweak the Xonar card a bit in order to put in the screw, then leave the screw out and prop the card up with something to keep it level. This should get windows to see the card if the screw was not lined up correctly.

After that plug power back in an boot the system, with any luck Windows will now see the card so you can install the drivers.
My System SpecsSystem Spec
16 Dec 2012   #9
A4orce84

windows vista
 
 

Hey Chev65,

Still no good sir. If Windows has a hard time detecting the card, wouldn't it not even display the card in the device manager? It makes me think that it's at least seeing the card there.

Thanks again to everyone for your help so far.
My System SpecsSystem Spec
16 Dec 2012   #10
fireberd

Windows 10 64 bit
 
 

The error code of 28 is no drivers installed. Not much help.
My System SpecsSystem Spec
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 ASUS Xonar DGX 5.1 - Won't Install in Windows 7




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