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Windows 7: "No audio output device is installed" Help!


30 Sep 2009   #1

Windows 7 RC 32-bit
 
 
"No audio output device is installed" Help!

Hey Everyone,
I have recently finished building myself a P.C. When I first used it I noticed it had no sound. There was a cross over the sound icon and it said no audio output device installed.

On running Dxdiag there seems to be nothing at all under "sound", even though I know I have integrate realtek HD audio.

Under system information (msinfo32), however, it says that under sound device there is a sound card, but it says "status: error".

In device manager, in sound, video and game controllers, it has the realtek card there, but with a yellow exclamation mark next to it. Under properties it says that it "cannot start. (code 10)". It says that the drivers for it are up to date, but even so I downloaded the most recent realtek audio driver to make sure. This made no difference, although I am not sure it installed properly as device manager still says that the default windows driver is in place.

I have speakers that work and I have checked alot of things to see if they are okay, including clean installs and the such, but my computing knowledge is extremely limited and I was wondering if anyone could suggest anything I could check or do or buy to make my sound work.

Thanks very much for your time, Telstar

My System SpecsSystem Spec
.

30 Sep 2009   #2

Windows 7 Ulti. x64
 
 

[QUOTE=telstar 92;290463]Hey Everyone,
I have recently finished building myself a P.C.

In device manager, in sound, video and game controllers, it has the realtek card there, but with a yellow exclamation mark next to it. Under properties it says that it "cannot start. (code 10)". It says that the drivers for it are up to date, but even so I downloaded the most recent realtek audio driver to make sure. This made no difference, although I am not sure it installed properly as device manager still says that the default windows driver is in place.



code 10 sounds like a driver problem. Have you tried to go to properies and uninstalling the hardware then restarting the pc. maybe it will find the driver that you dloaded from real tec. What version was that because I do see a driver for Windows 7 x32 listed for your device and that is v r2.31 ?
My System SpecsSystem Spec
30 Sep 2009   #3

Windows 7 RC 32-bit
 
 

When I uninstall the driver the whole heading of "sound video and game controllers" disappears with the device and when I restart it there is still nothing there. I should point out that the only way that it was there in the first place was because I added it manually by clicking "add legacy hardware" from the action menu on device manager.

Also I dont know whether it could be a UAA I need but a friend suggested that to me and I dont know whether I need/already have one of them.

Thanks, Telstar

P.S. yes, the driver I downloaded was the new real tek 2.31
My System SpecsSystem Spec
.


30 Sep 2009   #4

Windows 7 Ulti. x64
 
 

My System SpecsSystem Spec
01 Oct 2009   #5

Windows 7 RC 32-bit
 
 

Yes, I downloaded the zip file and extracted it into
C:\Program Files\realtek and then I ran the setup, it said it had installed it fine, but then I restarted and it had made no difference to my sound. I dont know whether or not this is because it is a different problem or because I did not install the driver properly. The only other thing to note is when I go on to the details tab in the properties of the device, when I choose the problem code from the drop-down menu it comes up with the code: 0000000A
I have also had a couple of STOP errors where this code is repeated and followed by some other codes. I dont know whether that helps at all.
Thanks for your time, Telstar
My System SpecsSystem Spec
01 Oct 2009   #6

Windows 7 Ulti. x64
 
 

telstar. try removing realtek from add remove programs if its there and uninstall driver then run compatibility mode on your .exe file of the downloaded driver. see if this helps. good luck to you.
Compatibility Mode
My System SpecsSystem Spec
01 Oct 2009   #7

Windows 7 RC 32-bit
 
 

No I am afraid that this did exactly the same as running the setup normally. Is there any way of checking that the driver has installed and it is the downloaded driver not the windows one? this could help target the problem. Also, I should add that under device manager at the moment there is not even a heading of sound, video and game controllers, so I dont whether my computer has actually recognized the integrated sound card, especially as there isnt anything in msinfo32 either.
My System SpecsSystem Spec
01 Oct 2009   #8

windows vista
 
 
answer to windows vista audio

had this problem/fixed it free & heres the link> works on windows vista & i dont know if it works on windows XP...
http://support.gateway.com/support/d...ef=DX&id=22640
good luck & there is no registration code to purchase. totally free. i was stupid and purchased Driver Detective which to my surprise didn't work. but then i asked the support people i know and this is the link that truly fixes the problem.

Quote   Quote: Originally Posted by telstar 92 View Post
Hey Everyone,
I have recently finished building myself a P.C. When I first used it I noticed it had no sound. There was a cross over the sound icon and it said no audio output device installed.

On running Dxdiag there seems to be nothing at all under "sound", even though I know I have integrate realtek HD audio.

Under system information (msinfo32), however, it says that under sound device there is a sound card, but it says "status: error".

In device manager, in sound, video and game controllers, it has the realtek card there, but with a yellow exclamation mark next to it. Under properties it says that it "cannot start. (code 10)". It says that the drivers for it are up to date, but even so I downloaded the most recent realtek audio driver to make sure. This made no difference, although I am not sure it installed properly as device manager still says that the default windows driver is in place.

I have speakers that work and I have checked alot of things to see if they are okay, including clean installs and the such, but my computing knowledge is extremely limited and I was wondering if anyone could suggest anything I could check or do or buy to make my sound work.

Thanks very much for your time, Telstar
My System SpecsSystem Spec
01 Oct 2009   #9

windows vista
 
 

dl the driver free/no bull****/no charge/works for windows vista other os unknown i.e. windows XP
http://support.gateway.com/support/drivers/getFile.asp?ref=DX&id=22640
My System SpecsSystem Spec
01 Oct 2009   #10

Windows 7 RC 32-bit
 
 

Quote   Quote: Originally Posted by mitee1dog View Post
dl the driver free/no bull****/no charge/works for windows vista other os unknown i.e. windows XP
http://support.gateway.com/support/drivers/getFile.asp?ref=DX&id=22640
I have Windows 7 RC though and i have already got what I am almost certain is the right driver, it just still isnt working. I will, however, have a go at this.
Thanks, Telstar
My System SpecsSystem Spec
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 "No audio output device is installed" Help!




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