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Windows 7: M Audio profire 2626 soundcard problems

29 Dec 2012   #1

Windows 7 64 bit professional
M Audio profire 2626 soundcard problems

Good evening everyone:

Second attempt - hope this time my post isn't erased while I am typing. After installing the drivers and software for a new controller interface (M Audio Projectmix I/O), my soundcard (M Audio profire 2626) stopped working. I already posted on the M Audio website but the traffic there is low, and I am kind of stuck with a couple of deadlines facing me, so I thought I'd try it here as well. This forum has been really helpful identifying and fixing issues with the same soundcard, about a month ago.

In summary, I use the M Audio profire 2626 soundcard with a couple of professional audio / video programs (Sibelius 7, Pro Tools 10, Avid Media Composer, Reaper). It's been working fine until this morning, when I installed the software drivers for a new controller I just bought on eBay, M Audio Projectmix I/O. It is a hardware controller / mixer which I had intended to use in connection with Pro Tools and all my other programs (it's specifically designed for Pro Tools, M Audio was an Avid division until it was sold this summer).

Unfortunately, not only have I been unable to successfully install the hardware for the Projectmix, my Profire soundcard now stopped working as well. Attached is the error message I am getting.

I have windows 7 computer, quadcore processor, 16 GB of RAM, four different internal drives etc. I installed all the latest drivers for both units, reinstalled, repaired the install, switched them on separately to see if they would work independently, but nothing seems to work. It's kind of frustrating because before I got the Projectmix things were working fine. You try to improve your workflow by investing $500 and then you get this.

Let me know if you need further background information on my setup. I have a bunch of diagnostics software programs and already ran a BSOD check (though I didn't get a BSOD so that is probably not useful).

Many thanks!


My System SpecsSystem Spec

30 Dec 2012   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

Hello Peter, I have a home recording studio using Sonar X2 Producer (I also have Pro Tools MP9). My main recording interface unit is a Roland Octa-Capture, but I also have an MAudio Fastrack Ultra 8R. Both are USB connected. I had a Focusrite Saffire Pro 40 that was Firewire but even with the approved Texas Instrument Firewire controller in the PC I still had some problems. The Safire Pro 40 died, out of warranty, and the estimate to fix it was within $50 of what I paid for it so I dumped Firewire in favor of USB, which works much better. I also have a Behringer BCF2000 control surface with motorized faders that I use.

It looks like both of these devices can work as recording interface units. And, as both are Firewire, it looks like that may be the conflict. Do you have a System Restore point that is before you first attempted to install the Projectmix device? If you do, restore to that point. That should get the Profire unit working again.

What it sounds like is since both units are from the same vendor that installing the drivers for the second unit overwrites and corrupts the drivers for the original unit and both cannont work together or even individually on the same system (which they should be able to).

The gearslutz forum is another good recording forum and you may get help there. Like you, I haven't had much help on the Maudio or ProTools forums. Gearslutz Forum

My System SpecsSystem Spec
30 Dec 2012   #3

Windows 7 64 bit professional

Thanks Jack! I'll keep digging a bit deeper. It's a disappointment frankly, everything was working fine and for now I've got a $500 paperweight on my desk. Well, we'll see.
My System SpecsSystem Spec


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