New
#1
lost CD burning ability after Win 7 HP recovery
I bought Windows 7 Home Premium online and downloaded it when my Vista crashed and wouldn't reboot. They asked if I wished to purchase a hard disk back-up to the download and I opted to pay for them to send me the disk. I had no reason to try out the hard disk (which reads Windows 7 Home Premium 32 bit)until I had to do a recovery in February of this year. When I started the recovery by booting from the disk MS had sent me, I got a message indicating that I had an invalid product key. I got a new product key generated by MS tech support and it allowed me to do the system recovery. However, when I finished, I had lost the ability to burn a CD. I'm a songwriter and it's not at all unusual for me to be burning a CD or 3 every day. I usually relied on my D.A.W. software (Adobe Audition ver. 1.5) to burn CD's. When Audition began to give me an error message after every attempt failed saying I should check my CD burning device settings or contact the manufacturer, I tried some software I had gotten with Vista - Roxio Creator 9 and it failed. That's when I turned to Windows Media PLayer version 12.0.7601.17514 and it began giving me an error message saying "Windows Media PLayer cannot burn the files. If the burner is busy, wait for the current task to finish. If necessary, verify that the burner is connected properly and you have installed the latest device driver." I have Windows Update on automatic and any user can install the updates so I don't think the drivers are an issue. I guess I also right-clicked the sound, video, and game controllers in Device Manager and verified the up-to-date status of the drivers. I have been a chronic caller to the Answer Desk since February being assigned at least 5 different case numbers. The last 2 times I called, the tech acted as though they were going to help me by staying with the problem until it was solved only to leave me 6-8 hours later groggy and ready to agree to anything just to end their ineffective help which was wearing me out. I wasn't given a case number for these last 2 marathon sessions and I began to wonder exactly what was going on but decided to devote my efforts here instead. I've installed Service Pack 1 and my HP/Compaq C700 laptop with an Intel Pentium Dual Core CPU T2370 @ 1.73GHz and I have 2GB of RAM and an internal HD of aprx 150 GB incl. the Partition; a Maxtor w. 149 GB external HD; an Iomegga external HD w 330 GB; and a Toshiba external HD w. 1.5 TB. That's about all I can think of, except I did try to use the troubleshooters - both in Control Panel and others that the Answer Desk people downloaded when they had remote control of my laptop. Thank you in advance for any help you may be able to give me. DL