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Windows 7: Realtek no audio. WIndows 7 Toshiba Laptop

14 May 2013   #1
skyblue24

Windows 7 Home Premium 32bit
 
 
Realtek no audio. WIndows 7 Toshiba Laptop

I am hoping that someone here will be able to help me. While I was installing a Logitech software, I suddenly realized my audio had a red cross. Since then I was not able to hear anything. When I click the icon says reinstall the Realtek driver, I tried to do that by downloading from cnn downloads the driver but no luck, still says I can't install it. Please somebody help me. I do not know what I did wrong. Can somebody help me to fix this?

With Thanks

Kim


My System SpecsSystem Spec
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14 May 2013   #2
Dude

Windows 10 Pro X64
 
 

skyblue24,

welcome to the forums. Do not get your drivers from cnn. You should use the toshiba site

Toshiba support
My System SpecsSystem Spec
14 May 2013   #3
skyblue24

Windows 7 Home Premium 32bit
 
 

I have tried many places including the Toshiba site. The only message I get is : No audio Output device is installed, can somebody help me to get my audio back.

Thanks.
My System SpecsSystem Spec
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14 May 2013   #4
Dude

Windows 10 Pro X64
 
 

skyblue,
Go to Control Panel, switched to Classic View, and open the Device Manager. Then open Sound folder, click on the Realtek and DISABLE it, then click and ENABLE it.
My System SpecsSystem Spec
14 May 2013   #5
skyblue24

Windows 7 Home Premium 32bit
 
 

I disabled it and enabled it. The message is "Windows successfully enabled i, however this device is still not working properly"
I do not know what I did wrong. the audio was fine. I do not know how to get it back.
My System SpecsSystem Spec
14 May 2013   #6
Dude

Windows 10 Pro X64
 
 

Do a system restore to when it worked before the logitech install. Once that is fixed we can work on installing the logitech
My System SpecsSystem Spec
14 May 2013   #7
skyblue24

Windows 7 Home Premium 32bit
 
 

I tried to do that unfortunately I didn't create a restore point. I restarted and chose Last Know Config and didn't help either. ;(
My System SpecsSystem Spec
14 May 2013   #8
Dude

Windows 10 Pro X64
 
 

Right click it in device manager. Uninstall it reboot the install with driver from the toshiba site. Also uninstall the logitech prior to rebooting
My System SpecsSystem Spec
14 May 2013   #9
skyblue24

Windows 7 Home Premium 32bit
 
 

Thank you so much. I did what you said. I unistalled from device manager still I saw the red cross. When I uninstalled Logitech and then reboot I saw the volume icon without the red cross. I didn't install from Toshiba agiam because I already have downloaded it previously and from the toshiba site.

Thank you thank you so much!!
My System SpecsSystem Spec
14 May 2013   #10
Dude

Windows 10 Pro X64
 
 

You're welcome. What logitech device are you trying to install? Maybe we can get that working for you too.
My System SpecsSystem Spec
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 Realtek no audio. WIndows 7 Toshiba Laptop




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