NO sound Windows 7 32-bit using Realtek HD audio

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  1. Posts : 10
    Windows 7 32 Bit
       #1

    NO sound Windows 7 32-bit using Realtek HD audio


    Hi everyone,

    I am having issues with my sound(built in) and has been trying to fix this for over 6 months now.
    Here are the details of the problem:

    No sound after installing Windows 7 32 bit Ultimate or probably after installing the NVIDIA 9400 GT Video Card
    still using VGA as my monitor only supports VGA.
    BIOS:

    Shows Azalia in Southbridge Audio Controller
    Below that it shows HD Audio ( If set to this -- error in windows is "no device is plugged in")
    If I change HD Audio to AC 97 (Windows will be able to detect my headset but no sound output)

    Windows Environment:

    AC'97 (bios setting)

    Under playback the green bar is showing activity as I play an audio file, yet no audio output.
    I checked Device Manager and driver installed is Realtek HD Audio (Supplied by Windows 7 same as the 9400GT drivers which was automatically supplied by Windows 7 upon installation.


    Steps Taken:

    1.) Try to uninstall the VC to isolate problem still no sound
    2.) Uninstall and reinstall Audio Driver no sound
    3.) Updated drivers ( Windows has the most updated driver)
    4.) Manual update still no progress
    5.) Tried install AC'97 Realtek ( test build so to install the drivers ) still shows HD Audio
    6.) Used Driver Max to update drivers still nothing.
    7.) I have magic jack (USB) and when I play a game while someone is using the phone, there is sound output on the handset.
    8.) Updated Nvidia drivers still no sound
    9.) CHeck headset and it works with my laptop
    10.)Tried connecting to back panel still no sound


    I was planning to buy a USB headset or a jack-USB converter but it's expensive and the jack-USB is nowhere to be found.

    PLEASE advise if you have any suggestion... thanks!

    Karl
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Karl mate as a general rule I like to download drivers from the manufacturers in preference to Windows information.

    I would try the audio and chipset drivers from here if you haven't done them already.

    P5KPL SE - Motherboards - ASUS
      My Computer


  3. Posts : 10
    Windows 7 32 Bit
    Thread Starter
       #3

    I have already done that as well, sorry for not including it in my post. I tried to redownload and install from the link you posted but still the same issue
      My Computer


  4. Posts : 1,379
    Win7 Pro 32-bit, Win8 Pro 32-bit
       #4

    Sorry, but this is a wild guess ... I don't use MagicJack, but my guess is that if you had to "install" it, it redirected the audio output to "itself" and thus, now, you don't get audio through the previous outputs.

    I'm only saying this because I've seen other thread where folks installed new USB devices and suddenly, their audio didn't work like it did before.

    You could try uninstalling MagicJack -- just to see if that changes anything.
      My Computer


  5. Posts : 10
    Windows 7 32 Bit
    Thread Starter
       #5

    I just uninstalled Magic Jack and rebooted my computer. The issue still persist, I am guessing HDMI driver is messing with my audio? however, in device manager there is no hdmi audio driver under audio and sounds.
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Hum well I have never really seen a driver for HDMI as such I would have thought the outputs would have been included in the chipset or audio drivers but as your board has no HDMI output it has to be with your GPU as it has the HDMI output maybe you need to redo the drivers for it?
      My Computer


  7. Posts : 4,466
    Windows 10 Education 64 bit
       #7

    The BIOS setting for "HD Audio" or "AC 97" is for matching your case front panel audio jacks to the motherboard header. The cable that connects to the case front panel audio jacks will have a plug labeled HD Audio or AC97, it may also have two plugs, one of each. Only one can be connected and the BIOS setting has to match what plug is connected. Also make sure you don't have the plug reversed. To the best of my knowledge this BIOS setting has no effect on the back panel audio jacks.
    One thing to check is to go to Sound in control panel and make sure the correct device is selected under the Playback tab.
      My Computer


  8. Posts : 10
    Windows 7 32 Bit
    Thread Starter
       #8

    Still not working, after changing the settings back and fourth I tried uninstalling the drivers for the the GPU but still there is no sound. This quite mind boggling... any other suggestions?
      My Computer


  9. Posts : 4,466
    Windows 10 Education 64 bit
       #9

    OK, I have a couple of questions just to clarify things.
    What are you using to listen to the sound and where is it plugged in?
    Is the BIOS setting for HD Audio/AC97 set to match the case plug that's connected to that header?
    In Control Panel > Sound, what is set as the default playback device? If you are using speakers or a headset you do not want it set to HDMI.

    I'm thinking the HDMI driver is part of the Video Driver.
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #10

    alphanumeric said:
    OK, I have a couple of questions just to clarify things.
    What are you using to listen to the sound and where is it plugged in?
    Is the BIOS setting for HD Audio/AC97 set to match the case plug that's connected to that header?
    In Control Panel > Sound, what is set as the default playback device? If you are using speakers or a headset you do not want it set to HDMI.

    I'm thinking the HDMI driver is part of the Video Driver.
    Agreed Alpha it is http://www.geforce.com/hardware/desktop-gpus/geforce-9400-gt/specifications so maybe the card is bung! I do notice too that there is no security on this machine and I would a suggest at least a sweep with these would not go amiss.


    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/

    http://www.bleepingcomputer.com/download/adwcleaner/
    download ADW from bleeping computer

    plus I would be looking at the temps and the PSU volts

    Speccy - Download

    PSU - https://www.sevenforums.com/vip/257690-psu-how-test.html#post2130086
      My Computer


 
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