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Windows 7: Steam causes problems in Windows Audio Service

08 Aug 2013   #1

Windows 7 Home Premium 64 bit
Steam causes problems in Windows Audio Service


Audio output on my laptop functions normally most of the time. However, often when I play a game on Steam when I *finish* playing and close the game, I discover that the audio is no longer functioning. Other games have no soundtrack and windows media player tells me it's unable to play mp3 files.

Oddly, system sounds - mouse clicks and the like - still seem to work.

I have discovered that restarting the Windows Audio and Windows Audio Endpoint Build services seems to fix this problem for most applications. But not for Steam - any games run through Steam continue to either be silent or to error with sound-based issues.

I've got some sort of Realtek High Definition Audio sound card, but I'm not certain what model. As best I can tell I have the latest drivers - the "update drivers" button in Windows Sound manager is grayed out.

The apparent inconsistency of this behaviour has got me stumped and it's getting tiresome having to reboot every time I want to play a game. Any ideas gratefully received.

My System SpecsSystem Spec
10 Aug 2013   #2

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

Realtek is the standard motherboard sound chip manufacturer.

Visit for an updated driver for your specific laptop.

Make note in the specifications what chipset it is, something like Realtek ALC-8xx or similar.

cpu-z, msinfo32.exe and speccy did not give this specific detail in plain view when I looked, I know what mine is though. [apps used to provide system details]

Otherwise, I would look at Steam forums, you can't be the only one among millions to have this issue.

Steam's own generic online support didn't give me an answer, I looked.
My System SpecsSystem Spec
12 Aug 2013   #3

Windows 7 Home Premium 64 bit

Thanks for the suggestion. I updated the drivers but, annoyingly, I now have no speaker sound at all. Oddly, headphones plugged in still function fine. But the on-board speakers (it's a laptop) do not.

Any suggestions on how to restore my sound output, ideally with the updated drivers in place, deeply welcomed.
My System SpecsSystem Spec


 Steam causes problems in Windows Audio Service

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