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Windows 7: Jack sensing xps 1647?

12 Aug 2013   #1
corruptDNA

Windows 7 64 bit and Ubuntu 11.04 64 bit
 
 
Jack sensing xps 1647?

Hi guys.. i have a weird problem where my laptop thinks the headphone pin is still inside the jack even though its not and because of this the laptop speakers are not working. I researched this problem and found out that if you change something in the registry, you can disable jack sensing and allow the speakers to work, and if not that, you can make it so that both the speakers and the headphones work at the same time.
I have a Dell studio xps 1647 , the audio driver installed is idt . Your help in this would be highly appreciated.


My System SpecsSystem Spec
.

12 Aug 2013   #2
fireberd

Windows 7/8.1/10 64 bit
 
 

The original problem with the jack sensing is because the extra sensing contact in the jack is in the position where it is telling the PC there is a plug in the jack. Ultimately the audio board will have to be replaced. If its still in warranty, contact Dell support so it can be repaired (replace audio board). Usually the jack itself cannot be repaired and user replacing the jack (unsoldering/resoldering) can be an issue because of the multi-layer PC board and the special tools needed.

If its out of warranty, it looks like the audio board has the connectors and can be replaced.
I found one for $27.95 HERE I know nothing about the company other than I found it doing a google search.
The Dell Service Manual can be downloaded from Dell HERE

Sometimes you can put a plug in and wiggle it around and get it to "release". On some (RealTek, not IDT that I've seen) there is an option in the sound card configuration panel to have both the headphone and speakers on at the same time.

BTW, you have a "Studio" XPS 1647
My System SpecsSystem Spec
13 Aug 2013   #3
corruptDNA

Windows 7 64 bit and Ubuntu 11.04 64 bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
The original problem with the jack sensing is because the extra sensing contact in the jack is in the position where it is telling the PC there is a plug in the jack. Ultimately the audio board will have to be replaced. If its still in warranty, contact Dell support so it can be repaired (replace audio board). Usually the jack itself cannot be repaired and user replacing the jack (unsoldering/resoldering) can be an issue because of the multi-layer PC board and the special tools needed.

If its out of warranty, it looks like the audio board has the connectors and can be replaced.
I found one for $27.95 HERE I know nothing about the company other than I found it doing a google search.
The Dell Service Manual can be downloaded from Dell HERE

Sometimes you can put a plug in and wiggle it around and get it to "release". On some (RealTek, not IDT that I've seen) there is an option in the sound card configuration panel to have both the headphone and speakers on at the same time.

BTW, you have a "Studio" XPS 1647
yeah well the parts warranty has expired.. i have another warranty that should last another year but i do not know if this is covered in it. Can the jack be disabled manually? Since i have two jacks, if the broken one is disabled by unsmoldering it, will the speakers start working?
My System SpecsSystem Spec
.


13 Aug 2013   #4
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by corruptDNA View Post
Quote   Quote: Originally Posted by fireberd View Post
The original problem with the jack sensing is because the extra sensing contact in the jack is in the position where it is telling the PC there is a plug in the jack. Ultimately the audio board will have to be replaced. If its still in warranty, contact Dell support so it can be repaired (replace audio board). Usually the jack itself cannot be repaired and user replacing the jack (unsoldering/resoldering) can be an issue because of the multi-layer PC board and the special tools needed.

If its out of warranty, it looks like the audio board has the connectors and can be replaced.
I found one for $27.95 HERE I know nothing about the company other than I found it doing a google search.
The Dell Service Manual can be downloaded from Dell HERE

Sometimes you can put a plug in and wiggle it around and get it to "release". On some (RealTek, not IDT that I've seen) there is an option in the sound card configuration panel to have both the headphone and speakers on at the same time.

BTW, you have a "Studio" XPS 1647
yeah well the parts warranty has expired.. i have another warranty that should last another year but i do not know if this is covered in it. Can the jack be disabled manually? Since i have two jacks, if the broken one is disabled by unsmoldering it, will the speakers start working?
Hi corruptDNA,

You should follow with the suggestions by fireberd. However, you can also look at the link below which address your issue in detail:

http://dell.to/1a1SPOG

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
15 Aug 2013   #5
corruptDNA

Windows 7 64 bit and Ubuntu 11.04 64 bit
 
 

Well guys, im going to take my laptop to a computer shop and ask if they can replace the sound card.. but i have an update.. the jack where the sensing is messed up suddenly stopped working.. and before they went out, i heard noise through the speakers (was listening to some songs.. ) .. so is that any sign or anything?
My System SpecsSystem Spec
15 Aug 2013   #6
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by corruptDNA View Post
Well guys, im going to take my laptop to a computer shop and ask if they can replace the sound card.. but i have an update.. the jack where the sensing is messed up suddenly stopped working.. and before they went out, i heard noise through the speakers (was listening to some songs.. ) .. so is that any sign or anything?
Hi corruptDNA,

Please let us know if you have performed the steps mentioned in the thread above. If the issue still persists then we need to replace audio board and cable for you.

If the system is under warranty then please contact me through a private message and provide me your service tag and contact information so I may access your system records.

And, if the system is out of warranty then you contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

If you want to take it to local shop then check the part suggested by them to replace on the system. As, your sound card might be intact you would need a replacement audio board and cable for the system.

If you have any further queries please feel free to contact us.
My System SpecsSystem Spec
15 Aug 2013   #7
corruptDNA

Windows 7 64 bit and Ubuntu 11.04 64 bit
 
 

Quote   Quote: Originally Posted by SandeepP View Post
Quote   Quote: Originally Posted by corruptDNA View Post
Well guys, im going to take my laptop to a computer shop and ask if they can replace the sound card.. but i have an update.. the jack where the sensing is messed up suddenly stopped working.. and before they went out, i heard noise through the speakers (was listening to some songs.. ) .. so is that any sign or anything?
Hi corruptDNA,

Please let us know if you have performed the steps mentioned in the thread above. If the issue still persists then we need to replace audio board and cable for you.

If the system is under warranty then please contact me through a private message and provide me your service tag and contact information so I may access your system records.

And, if the system is out of warranty then you contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

If you want to take it to local shop then check the part suggested by them to replace on the system. As, your sound card might be intact you would need a replacement audio board and cable for the system.

If you have any further queries please feel free to contact us.
I tried most of the things and it didnt work... I have an international warranty of 1 year and local warranty of 3 years with parts warranty of 1 year.. ill send you a pm now..
My System SpecsSystem Spec
15 Aug 2013   #8
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by corruptDNA View Post
Quote   Quote: Originally Posted by SandeepP View Post
Quote   Quote: Originally Posted by corruptDNA View Post
Well guys, im going to take my laptop to a computer shop and ask if they can replace the sound card.. but i have an update.. the jack where the sensing is messed up suddenly stopped working.. and before they went out, i heard noise through the speakers (was listening to some songs.. ) .. so is that any sign or anything?
Hi corruptDNA,

Please let us know if you have performed the steps mentioned in the thread above. If the issue still persists then we need to replace audio board and cable for you.

If the system is under warranty then please contact me through a private message and provide me your service tag and contact information so I may access your system records.

And, if the system is out of warranty then you contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

If you want to take it to local shop then check the part suggested by them to replace on the system. As, your sound card might be intact you would need a replacement audio board and cable for the system.

If you have any further queries please feel free to contact us.
I tried most of the things and it didnt work... I have an international warranty of 1 year and local warranty of 3 years with parts warranty of 1 year.. ill send you a pm now..
Hi corruptDNA,

Sure please send me the details and I would try my best to get this issue resolved to your satisfaction.

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
22 Aug 2013   #9
corruptDNA

Windows 7 64 bit and Ubuntu 11.04 64 bit
 
 

My problem was fixed.. thanks for helping me out ..
the thing was, you know when u put the headphones in the jack, there is some mechanism like a switch .. the thing was the last the the headphones fell and they came out of the jack aggressively.. apparently that happened again and i heard a small click sound and the speakers were working.. that jack works as well..
dunno what mechanism was stuck but apparently its now unstuck.. so its working
My System SpecsSystem Spec
22 Aug 2013   #10
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by corruptDNA View Post
My problem was fixed.. thanks for helping me out ..
the thing was, you know when u put the headphones in the jack, there is some mechanism like a switch .. the thing was the last the the headphones fell and they came out of the jack aggressively.. apparently that happened again and i heard a small click sound and the speakers were working.. that jack works as well..
dunno what mechanism was stuck but apparently its now unstuck.. so its working

Hi corruptDNA,

Its great to hear that it is working fine now. Please check the system at your convenience and let us know if there are any issues in future. We would be more than happy to assist you.

Glad to be of assistance to you.
My System SpecsSystem Spec
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 Jack sensing xps 1647?




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