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Windows 7: Computer does not output any audio.


01 Sep 2013   #1

Windows Ultimate x64
 
 
Computer does not output any audio.

Hi, my brother's pc (which I'm using right now) does not output sound, and says that there is "no audio output device installed", even though I've checked on device manager and the realtek HD audio driver is installed, running, and as far as windows knows, it is updated. I've tried rebooting the driver and service and still nothing. I've ran AVG a couple of times and the outcome is always the same: No viruses and Malwarebytes Antu Malware says the same.
When I log on, Dolby Theatre says that it doesn't have a driver installed and can't run, that may be the source of the problem but I can't find the driver for this* pc!

I'm guessing this is the result of careless web browsing by my brother, since it is not the first time he has had problems with his computer, but this time the situation is more serious than the usual "my pc is slow/I tried changing my facebook appearance and now my internet doesn't work"

Also: Even though this computer is connected to a wi-fi network, the taskbar icon says that it is not connected and that there are wi-fi networks available. But this is a minor problem, since I'm able to access the internet without any problems whatsoever.


*This pc is a Sony Vaio SVE14A1S1EB, running the original Wondows 7 Homepremium 64-bit.



My System SpecsSystem Spec
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02 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

First may be easiest, do you have a System restore point from before this began?

System Restore

If not, or no help, try running the troubleshooter

Troubleshooting

Do you have a red X over the speaker icon in the system tray? What happens if you right click the speaker and choose Open volume mixer? Are the sliders up, or are the devices perhaps muted? Right click the speaker and choose Playback devices. Do the speakers have the green check mark? Click to highlight speakers and click on configure. Click on a speaker to test it. Do you get the test tones? Do you see the animation that indicates it should be working?

Let us know how you get on with these options. A Guy
My System SpecsSystem Spec
02 Sep 2013   #3

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hmm well presuming you have done what Guy has suggested try http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

For myself I always download drivers from the manufacturers a I don't like relying on the Windows system. http://www.sony.com.au/support/productcategory/it+personal+computer

If you can get on the net at all try these

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
download from bleeping computer

By the way your specs indicate a desktop but with a Toshiba system build??
My System SpecsSystem Spec
.


02 Sep 2013   #4

Windows Ultimate x64
 
 

A Guy- Oh yeah,I forgot to mention, there are no system restores.
I've ran troubleshooter and it says the same thing, that no audio uoutput device is installed.

The speaker does have a red X on it and if I right click it, none of the options are "open volume mixer" so, yeah, no help there.

ICit2lol- I actually haven't tried sfc /scannow, but I am now running the command.
I've already reinstalled the Realtek driver, downloaded it from the Sony site, and that didn't solve anything. For some odd reason sony does not provide the Dolby driver, and neither does Dolby, only lenovo seems to have that driver available for download for some odd reason...

I'm downloading and running now the recommended programs, thanks for the sugestions really appreciate it.

Oh, and abou the specs: The toshiba build is my personal laptop, a toshiba satellite a-something, but I'm typin this on a Sony Vaio, whis belongs to my brother. But yeah, I messed up my system spec and chose desktop, but it's changed now.
My System SpecsSystem Spec
02 Sep 2013   #5

Windows Ultimate x64
 
 

Ok, so I ran the cmd and it says tha Windows found some damaged files but couldn't repair some, and then gave me the path to the log containing the details, but here's the twist: There is no log!

Adw Cleaner didn't come up with anything and neither did Super Anti Spyware


I found this forum and someone who had the same problem said that it was a jumper cable that got lose and needed resoldering. Now, I'm not going to do that because I can't solder that well, but if that ends up being the problem I might take the laptop to the store where I bought it and tell them to repair it because it still has a warranty.

I've scouyred the internet and haven't found any solution, I'm on the verge of giving up and just paying someone to do the job.
My System SpecsSystem Spec
02 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

The path should be

C:\Windows\Logs\CBS\CBS.log

Did you try Option Three to create the sfcdetails.txt? It will be easier.

A Guy
My System SpecsSystem Spec
04 Sep 2013   #7

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 


Now what is confusing me is where did the Dolby come from?? are we talkingabout your computer or your brothers?

If it is your brothers machine all I can find are these and I would downloadth driver for the Realtek form here because th Windows system is nit all thatgood in my experience. http://www.sony.co.uk/support/en/product/SVE14A1S1EB/updatesand this for the Dolby http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029566and as you said it is Lenovo but heck if it were me I would try anything if itwere that important otherwise contact Sony and ask.

I would take it back if it still has warranty though but if not this mightgive you some idea of what it look s like under the lid http://www.insidemylaptop.com/removing-replacing-sony-vaio-pcg-fxa63-keyboard/

Your own machine when I look it up comes up as being Vista installed machinehttp://www.mytoshiba.com.au/support/computers/satellite/a300/psag8a-08d011/download?os=15

So have you got 7 on it now? If you need to fix your computer any time thissite is very useful but read very carefully the first page link at
Taking apart Toshiba laptops and notebooks. DIY guides. Disassembly instructions.

your machine is here
How to disassemble Toshiba Satellite A305 laptop. Guide with instructions.
My System SpecsSystem Spec
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 Computer does not output any audio.




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