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Windows 7: sound problem in asus u52f windows 7 64 bit os

24 Sep 2013   #1

windows 7 home premium 64 bit
 
 
sound problem in asus u52f windows 7 64 bit os

i have an asus u52f-BBL9. in control panel i can see audio device installed as intel audio device while in taskbar a red cross is on sound device and it says " no audio output device is installed " i have tried to uninstall and install the drivers from asus's website.

help me

My System SpecsSystem Spec
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24 Sep 2013   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

The "Intel Audio" is not the correct PC sound driver. The Intel Audio is probably for the HDMI audio.

Go ASUS and download and install the correct sound driver for this Laptop as the first step.
My System SpecsSystem Spec
24 Sep 2013   #3

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
The "Intel Audio" is not the correct PC sound driver. The Intel Audio is probably for the HDMI audio.

Go ASUS and download and install the correct sound driver for this Laptop as the first step.
i did that.. on the asus official website , for this model there were two audio drivers were given , i have installed both version one by one.. but still that sound icon in taskbar is red crossed
My System SpecsSystem Spec
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24 Sep 2013   #4

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

What do you show in the Device Manager for "Sound, Video and Game Controllers". Does any of the entries have an error code and if so, what is it.
My System SpecsSystem Spec
24 Sep 2013   #5

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
What do you show in the Device Manager for "Sound, Video and Game Controllers". Does any of the entries have an error code and if so, what is it.
no there is no error ..

ony intel audio which is installed.. no any other thing
My System SpecsSystem Spec
24 Sep 2013   #6

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

The RealTek drivers are the correct ones for the PC sound. If they are not installing, I wonder if the sound was accidentally disabled in the BIOS?

ASUSTeK Computer Inc. -Support- Drivers and Download U52F
My System SpecsSystem Spec
24 Sep 2013   #7
Microsoft MVP

Win 7 Ultimate x64
 
 

According to here,

ASUSTeK Computer Inc. -Support- Drivers and Download U52F

that laptop has Realtek audio. It may take installing the chipset driver first to get the Realtek to show up.
My System SpecsSystem Spec
24 Sep 2013   #8

windows 7 home premium 64 bit
 
 

i have installed chipset driver but still realtek not showing up in device manager

i am not able to find audio settings in bios. can anyone tell me where will it be in bios
My System SpecsSystem Spec
25 Sep 2013   #9

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

I don't have a listing of what is in your BIOS. However, it could be listed in the Peripherals section, listed as "on board" audio, "Integrated" audio, etc.

If you installed the chipset drivers and then the RealTek again and its still not showing up, there are two most likely possibilities, either an issue with the device in the BIOS or a hardware failure. If there is an option to reset the BIOS back to defaults, try that and see if it helps.
My System SpecsSystem Spec
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 sound problem in asus u52f windows 7 64 bit os





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