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Windows 7: Sound went away

26 Oct 2013   #21
jpk

W7 Ultimate 32bit
 
 

After talking with the ASUS tech he suggested I RMA the board. He felt the sound controller had failed. They will send a replacement board and upon receipt I send them my board. The good news about that is I have Ver 1.0 of the board I will probably get Rev 2.0 or the newest Rev 3.0. There are probably not many Ver 1.0 boards left since it's around two and a half, three years old. Glad it has the 5 year warranty.

I was looking at getting the newer version Sabretooth anyway. I really like this mobo.


My System SpecsSystem Spec
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26 Oct 2013   #22
PSCO2007

Windows 7 Professional X64
 
 

Hope it works out.

Too bad you had to RMA the board - what a pain!
My System SpecsSystem Spec
27 Oct 2013   #23
jpk

W7 Ultimate 32bit
 
 

Actually it's not that much of an isssue. They ship me a board, I install it then ship mine back to them. Pretty easy, no down time other than the board swap and not having audio in the interim.
My System SpecsSystem Spec
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27 Oct 2013   #24
PSCO2007

Windows 7 Professional X64
 
 

Asus is a good company.

I thought you would have to send them the board and then wait for replacement.

No down time this way and hopefully your problem is solved.
My System SpecsSystem Spec
27 Oct 2013   #25
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

i recently lost sound when i updated to 8.1 and after a while of trying i found a troubleshooter , it said it found nothing ,but afterwards my sound worked again ,so
the link is in step 2 of this page.

No sound in Windows - Microsoft Windows Help
My System SpecsSystem Spec
28 Oct 2013   #26
andrew129260

Windows 7 Professional x64 Sp1
 
 

I have the ASUS SABERTOOTH 990FX/GEN3 R2.0and I sometimes had problems with the audio. I found out that the way I had it connected to my surround sound system was causing problems. My speaker settings were set to 50 on the pc and 30 on the receiver. I had to increase the volume to 90 on my pc just to get my receiver and speakers to receive the audio. It was very bizarre.

Its been working fine ever since though, so I am not concerned about it.

Just thought I would share.

Asus is a great company, I only had to call them once about something, and it was just to report a bug I had found. They actually took the time to research the issue and release a bios update. I was very pleased they actually listed to me and fixed what was a very minor issue. Basically event viewer was reporting that the system did not shut down properly when the computer was put to sleep. Causing windows 7 to think something was wrong when nothing was. It was a minor issue, (as everything still worked as it should) but its nice they took the time to look into it and fix it.
My System SpecsSystem Spec
28 Oct 2013   #27
jpk

W7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by PSCO2007 View Post
Asus is a good company.

I thought you would have to send them the board and then wait for replacement.

No down time this way and hopefully your problem is solved.
I leave a CC voucher with them. If the defective board isn't returned to them within a specified time they charge your card for the replacement unit.
My System SpecsSystem Spec
28 Oct 2013   #28
jpk

W7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
I have the ASUS SABERTOOTH 990FX/GEN3 R2.0and I sometimes had problems with the audio. I found out that the way I had it connected to my surround sound system was causing problems. My speaker settings were set to 50 on the pc and 30 on the receiver. I had to increase the volume to 90 on my pc just to get my receiver and speakers to receive the audio. It was very bizarre.

Its been working fine ever since though, so I am not concerned about it.

Just thought I would share.

Asus is a great company, I only had to call them once about something, and it was just to report a bug I had found. They actually took the time to research the issue and release a bios update. I was very pleased they actually listed to me and fixed what was a very minor issue. Basically event viewer was reporting that the system did not shut down properly when the computer was put to sleep. Causing windows 7 to think something was wrong when nothing was. It was a minor issue, (as everything still worked as it should) but its nice they took the time to look into it and fix it.
I don't run through a receiver. My audio runs straight from the motherboard rear connectors to the speaker system. The only volume controls are on the primary speaker which controls the overall sound level and the software output control. Both can be set to 100 and still nothing.

Yes, ASUS is great. No hesitation to RMA the board. I have a few ASUS products and they are all very good. I especially love my 3D monitor VG278H and I also have a SL101 Slider tablet that is also very nice.
My System SpecsSystem Spec
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 Sound went away




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