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Windows 7: alienware m9700 no sound


22 Oct 2009   #1

windows 7
 
 
alienware m9700 no sound

I have windows 7 professional on an alienware m9700. I have not had sound for over a month and have been trying to figure it out since. My sound icon in the tray has the red x through it and in my device manager I do not have "sounds, video, and game device"(or whatever it is called). I have a yellow sign on the multimedia audio controller which is located in "other devices"

I have searched the internet and tried all different solutions that didnt work.

please help.

Mike

My System SpecsSystem Spec
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22 Oct 2009   #2

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Mike would you post a snip of the device mngr for us? And if you would go inot your user cp and fill in your system specs as best you can. Thanks and welcome to seven forums we'll get this sorted out. Fabe checked out the techware labs review Nice Lappy. Searching for drivers now. didn't Dell take over alienware?
My System SpecsSystem Spec
22 Oct 2009   #3

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Really need to know what sound card yours has it lists several Creative, Hecules and D2 sound. Alienware : The Ultimate Gaming Machineā„¢
My System SpecsSystem Spec
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23 Oct 2009   #4

windows 7
 
 

Hey I did my best to give more specs.. I think that is the right motherboard, and my sound card is integrated so I really dont know.

thanks


Attached Thumbnails
alienware m9700 no sound-screen.jpg  
My System SpecsSystem Spec
23 Oct 2009   #5
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by thefabe View Post
Really need to know what sound card yours has it lists several Creative, Hecules and D2 sound. Alienware : The Ultimate Gaming Machineā„¢
It is SoundMax/ADI based. Found that by finally finding the download page for his laptop,

Alienware : The Ultimate Gaming Machineā„¢

downloading the XP driver and checking the INF,

Quote:
; SoundMAX device information file for ODM
; Analog Devices, Inc. Copyright(c) 1998 - 2006
; SoundMAX package [M]

[Version]
Signature="$CHICAGO$"
Class=MEDIA
ClassGUID={4d36e96c-e325-11ce-bfc1-08002be10318}
provider=%ANLG%
DriverVer = 03/09/2006,%DriverBuildID%
CatalogFile=smx.cat

[ControlFlags]
ExcludeFromSelect = *

[Manufacturer]
%MfgName%=AnalogDevices

[AnalogDevices]

%*WDM_AC97AUD.DeviceDesc%=WDM_K810NL, pci\ven_10DE&dev_0059&subsys_01181071
%*WDM_AC97AUD.DeviceDesc%=WDM_M7121, pci\ven_10DE&dev_0059&subsys_75851462
%*WDM_AC97AUD.DeviceDesc%=WDM_W830, pci\ven_10DE&dev_0059&subsys_2052161F
Now just need to find a compatible SoundMax driver for it.
My System SpecsSystem Spec
23 Oct 2009   #6

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Couldn't he try to install the Xp driver in compatibility mode"? download the XP driver from the site above to your desktop>right click on it> then properties> then compatibility. check box run in compatibility mode>choose XP. Install as administrator. See if this will work. Fabe
My System SpecsSystem Spec
24 Oct 2009   #7

windows 7
 
 

hey I tried the above and no luck.


Attached Thumbnails
alienware m9700 no sound-no-luck.png  
My System SpecsSystem Spec
26 Oct 2009   #8

windows 7
 
 

any other suggestions guys?

thanks
My System SpecsSystem Spec
31 Oct 2009   #9

windows 7
 
 

bump.
My System SpecsSystem Spec
31 Oct 2009   #10

windows 7
 
 
m9700 windows 7 drivers

I called alienware tec support and this is what they gave me. You goto alienware.com and choose support then faq/knowledge base and search keyword "6051". This should give you the correct windows 7 drivers.
My System SpecsSystem Spec
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 alienware m9700 no sound




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