IDT High Definition Audio CODEC crash

timmyrocz54 · 23 Oct 2013

I've been having a problem with my sounds i have, some videos on youtube will have sound and some do not. i know there are sounds on the videos because i have seen them before. I have a HP Pavilion m6-1045dx notebook with Windows 7 Home 64-bit SP 1, Premium, 8gb Ram, Intel HD graphics 4000, Intel Core i5-3210M.

i have two sound cards:
(1) High Definition Audio Device
(2) IDT High Definition Audio CODEC

I have been having problems with the IDT card which should be the Beats app for my computer.

this is the problem it tells me:
Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: IDTNGUI.exe
Application Version: 1.0.6392.0
Application Timestamp: 4f574bdf
Fault Module Name: igdumd64.dll
Fault Module Version: 9.17.10.2867
Fault Module Timestamp: 50635c35
Exception Code: c0000005
Exception Offset: 00000000001d0dfe
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

how do i fix this?

fireberd · 23 Oct 2013

The "High Definition Audio Device" is almost always a generic, basic function, Windows installed sound driver. That can conflict with the regular sound driver in a PC and cause problems.

As you have the Intel HD Graphics, if you have an HDMI port on the PC you should also have the Intel HD Audio driver (for HDMI only).

I would uninstall the HD Audio Codec driver and if you have HDMI audio, the Intel HD Audio should be installed.

YouTube videos use Adobe Flash and that has been known to cause audio and/or video problems. Installing the latest version usually fixes that.

timmyrocz54 · 23 Oct 2013

fireberd said:

I would uninstall the HD Audio Codec driver and if you have HDMI audio, the Intel HD Audio should be installed.

both drivers are installed and they have been ever since i bought the laptop. The only problem i think that might have caused this is when my motherboard had a problem and/or when the HDD failed and had to get a new one and had to re-install all the drivers. I just need to know how to stop the IDT audio to stop crashing so i could open the GUI. if it is a problem with the re-installment of it then i don't know how to fix it because all i had to do was press 'next' on the installation, there really wasn't anything i could change besides the install location and i didn't change that

fireberd · 23 Oct 2013

First thing, go to the Device Manager and RIGHT click on the entry for the IDT and then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound. If there were any corruption between Windows and the sound this will fix it.

If the uninstall does not fix it, reinstall the HP driver. Go to the HP downloads for your specific model PC and download the IDT driver and install that.

However, I'm still leery of the HD Audio Codec entry. It may have been there from the start but it still may be an incorrect driver or causing conflicts with the IDT.

timmyrocz54 · 23 Oct 2013

The IDT Audio is what enables the Beats feature on my laptop and i was the one who installed it from the HP website.

EDIT: also as a test, i disabled each one of the sound drivers individually and they both need to be enabled for the sounds to come out.

fireberd · 23 Oct 2013

The Beats Audio is a software enhancement to the IDT audio. I have something similar. I have Creative SoundBlaster Xfi MB2 software enhancement.

You have a odd-ball setup if both have to be enabled. That is not how most others (all that I've worked on) operate.

Did it work OK before you installed the Beats Audio? Maybe that software is what is causing the problem.

You may have to go back to the basic audio and start from there. One step at a time. If it works with the basic IDT audio, then add (reinstall) the Beats Audio and see what happens. When you have several things happening its hard to troubleshoot.

timmyrocz54 · 23 Oct 2013

Everything seems to be working now. The solution i found was to install the optional updates that needed to be updated since 2 or 3 of them pertained to the drivers. Thank you for the help though

fireberd · 23 Oct 2013

OK. Bottom line its fixed.

timmyrocz54 · 23 Oct 2013

False alarm the sounds still does not play i updated my adobe flash player, but i don't think that is the problem i think its the sound card or the drivers are the main source.

fireberd · 24 Oct 2013

Go back, as I have suggested and start out with basic system, without Beats Audio, etc and see if it works. If it does, then reinstall Beats Audio and see what happens.

But, you have to start out with a basic system on a problem like this.